Questions and Replies

Filter by year

02 November 2021 - NW2212

Profile picture: Winkler, Ms HS

Winkler, Ms HS to ask the Minister of Tourism

With reference to the Women in Tourism (WiT) programme, as reported by her department to the Portfolio Committee on Tourism on 17 August 2019, what (a) are the reasons that the procurement process did not yield results and (b) total amount was spent on the WiT programme?

Reply:

It is presumed that the Honourable member meant 17 August 2021 when the Department briefed the Portfolio Committee on Tourism on the 4th Quarter Performance Report for the financial year 2020/2021.

a) The initial approach was that the programme would be implemented through a partnership with a private sector financial institution, which unfortunately did not yield due to the length of time it took to finalise the Partnership Framework, including consultation with the National Treasury. This necessitated a change to a procurement approach which only started later in the financial year and as such could not be concluded in time.

b) Given that the process is still at procurement phase, no expenditure has been incurred towards implementation as yet.

02 November 2021 - NW2211

Profile picture: Winkler, Ms HS

Winkler, Ms HS to ask the Minister of Tourism

With reference to the Domestic Tourism Scheme, (a)(i) how and (ii) where was the scheme advertised, (b) where was the scheme rolled out, (c) what was the uptake of the scheme, (d) what is the content of the scheme, (e) what total amount has been spent on the scheme to date and (f) what was the outcome of the scheme in (i) Gauteng, (ii) North West and (iii) the Western Cape?

Reply:

a) (i) and (ii) the Scheme has not yet been advertised, but was initially piloted with Provinces and South African National Parks (SANParks).

b) The pilot with SANParks during 2019/20 financial year was rolled out in five National Parks as follows: -

  1. Eastern Cape: Addo Elephant Park (11 December 2019)
  2. Northern Cape: Augrabies National Park (17 January 2020)
  3. Limpopo Province: Marakele National Park (6-7 February 2020)
  4. Mpumalanga Province: Kruger National Park (27-28 February 2020)
  5. Free State: Golden Gate Highland National Park (11-12 March 2020)

During 2020/21 the Scheme was rolled out in partnership with four remaining provinces as follows:

(i) Kwazulu-Natal (10-11 November 2020)

The group was taken to the Giants Castle Nature Reserve in the Drakensberg Ukhahlamba Park.

(ii) Gauteng (5-6 March 2021)

A group from Gauteng, comprising of senior citizens, fitness fanatics (hikers) and young people were part of the program. The group also included small product owners and emerging tour operators. The group was taken to Cradle moon at the Cradle of Human Kind with senior citizens taken on a boat cruise and the rest of the group taking part in a 10km hike.

(iii) North West (11-12 March 2021)

A group of students at the TVET college in Rustenburg who are studying towards a tourism or hospitality qualifications were part of the program. They were taken to Pilanesberg and also to Mphebatho Cultural Centre in Mogwase, Moses Kotane Local Municipality.

(iv) Western Cape (15-16 March 2021)

A group comprised mainly young people from the Overberg District Municipality participated in an interactive and informative session on the importance of Domestic Tourism. Thereafter the group undertook site seeing to the town of Hermanus and visited the Shark Conservatory. They also visited the most southern tip of Africa at the Cape Agulhas National Park.

(c) The initial part of the scheme will be determined during the full implementation, however the pilot had 469 participants in 2019/20 financial year and 200 participants in 2020/21 financial year.

(d) The Domestic Tourism Scheme is designed to promote social tourism, encourage group travel such as stokvels, church groups, sports fans, etc.; people with modest income as well as general members of the public, particularly those who are less informed about travel opportunities. It’s also about access to travel amongst those within the lower Living Standard Measure (LSM) group.

(e) The Scheme has been piloted in partnership with SANParks and Provincial Tourism Departments. Total amounts spent to date are as follows: -

2019/20: R 1 625 215.37

2020/21: R 792 566.07

2021/22: This shall be reported in accordance with the normal reporting schedule as information

must be audited.

(f) There was greater interest in the scheme, however only 50 participants per province could be accommodated due to the available budget. The provinces that were part of the provincial partnership for rollout of the Scheme and Domestic Tourism Awareness programme in 2020/21 included: Gauteng, North West and the Western Cape.

22 October 2021 - NW1945

Profile picture: Moteka, Mr PG

Moteka, Mr PG to ask the Minister of Tourism

What has she found to be the status of the Tourism Equity Fund, pending the court case brought by certain right-wing organisations that are against transformation?

Reply:

Pending the finalization of the court case, the Department is abiding by the interim court order by not processing or paying out any applications for the Tourism Equity Fund.

22 October 2021 - NW1944

Profile picture: Moteka, Mr PG

Moteka, Mr PG to ask the Minister of Tourism

What (a) total number of tourism destination infrastructure projects did her department initiate in rural and township areas in the 2019-21 period and (b) are the (i) names of the specified projects and (ii) locations of the projects?

Reply:

a) 30

b) The APP 2021/22 details 30 Community Based Tourism projects that will be supported as outlined in the Table below.

PROVINCE

 

(i) NAME OF PROJECT

(ii) LOCATION OF PROJECT

Eastern Cape

1

Maluti Hiking Trail

Matatiele, Alfred Nzo District Municipality

 

2

Mthonsi Lodge

Located along R63 route between Fort Beaufort and Adelaide, Nkonkobe Local

Municipality.

 

3

Qatywa Lodge

Xhora, north of Mbhashe River

 

4

Nyandeni Chalets

Ward 3,Nyandeni Local Municipality

 

5

Western Tembuland

Queenstown, Emalahleni Local Municipality

Free State

6

QwaQwa Guest House

Qwa Qwa

 

7

Vredefort Dome

Parys, Ngwathe Local Municipality

 

8

Monotsha

Phuthaditjhaba, Maluti a Phofung

Local Municipality

KZN

9

Muzi Pan

Mbazwana

 

10

Anton Lembede Museum

eThekwini Municipality, Mbumbulu, Durban

 

11

AmaHlubi Cultural Heritage

Estcourt

Limpopo

12

Phiphidi Waterfall

Giyani

 

13

The Oaks Lodge

Maruleng Municipality

 

14

Matsila Lodge

Mstila, Makhado Local Municipality

 

15

VhaTsonga Village

LouisTrichardt

 

16

Ngove

Giyani.

 

17

Tisane

Magukubu,Jane Furse

 

18

Nandoni Dam

Nandoni Dam, Vhembe District

 

19

Tshathogwe Game Farm

Makhado Municipality

 

20

Mtititi Game Farm

Mtititi Village, Collins Chabane Local Municipality

 

21

Mapate Recreational Social Tourism Facility

Mapate Village, Thulamele Municipality

Mpumalanga

22

Mnisi Resort

Bushbuckridge

 

23

Numbi Gate

Hazyview,

Northern Cape

24

Platfontein Lodge

Kimberley

 

25

Kamiesburg

Roodebergskloof Farm, Kamiesberg

Municipality

 

26

McGregor Museum (has 12 satellite sites all located in the Northern Cape with the main museum located in Kimberly)

Kimberley

North West

27

Manyane Lodge

Mafikeng

 

28

Lotlamoreng Dam

Mafikeng

 

29

Sol Plaatjie Exhibition

This is an information and exhibition at the Mafikeng museum that requires upgrading.

 

30

Lehurutshe Liberation Heritage Route

This is a broad route and planning is underway for an Interpretation Centre to showcase the narrative.

In addition, there is the Dinosaur Interpretation Centre in the Golden Gate National Park in the Free State and the Baviaanskloof Leopards Trail and Interpretation Centre in the Eastern Cape that have been included in previous APP documents, these are brand new facilities initiated through the work we are doing. There is also the maintenance programme in National Parks as listed in the 2020/21 APP and an expansion of the maintenance programme to include Provincial facilities, these maintenance programmes were initiated by the Department.

22 October 2021 - NW1895

Profile picture: Gumbi, Mr HS

Gumbi, Mr HS to ask the Minister of Tourism

(1)Whether, noting the toxic chemical spill into the sea and air in the uMhlanga area in Durban, KwaZulu-Natal, an anchor tourism area for Durban, she has been informed of the current closure of beaches in the uMhlanga area; if not, what is the position in this regard; if so, how has she found will the current beach closure and chemical spill affect the local hospitality industry in uMhlanga; (2) whether she and/or her department has taken steps to find out when the beaches will be reopened; if not, why not; if so, on what date will the beaches be reopened; (3) whether she has found out that the beaches will be reopened on the specified date; if not, what is the position in this regard; if so, what are the relevant details; (4) whether she met with the local community tourism authority since the closure of beaches; if not, why not; if so, on what date did the meeting take place; (5) what subsequent measures has she and/or her department taken to reinforce Durban and the whole of KwaZulu-Natal as attractive tourism destinations following the spill, the looting and vandalism that took place in KwaZulu-Natal in July 2021?

Reply:

(1)-(3) As was widely publicised in the media, the relevant authorities responsible for chemical waste management paid due attention to the matter of the chemical spillage in the interest of both human health and environmental safety.

(4) Ministerial engagements with local tourism communities are mainly conducted through or in collaboration with provincial and local government. However, virtual engagements were held with business affected by the riots.

(5) In response to the protest and looting that swept across parts of South Africa in July, SA Tourism released a TV advertisement which called for nation building and unity amid the unrest. The advert was aired on SABC, ENCA, and ETV channels. The footage was further shared on social media platforms.

In reigniting the domestic tourism and stimulating demand, Travel Week Trade campaign was launched. The campaign is aimed at driving the trade to load their discounted deals on the Sho’t Left platform (www.shotleft.co.za). This was followed by the launch of a consumer campaign. In the main, the focus of the department is to implement the Tourism Sector Recovery Plan to ensure sustainable recovery of the sector.

 

22 October 2021 - NW1855

Profile picture: Winkler, Ms HS

Winkler, Ms HS to ask the Minister of Tourism

(a) Whether her department has engaged with the Department of Water and Sanitation to address the issues of water quality and its potentially detrimental effect on tourism, such as the Blue Flag Status of Durban’s Golden Mile Beaches, Durban Harbour’s Wilson’s Wharf and sporting events on the Duzi River; if not, why not; if so, what outcomes were achieved?

Reply:

The Department has not engaged with the Department of Water and Sanitation (DWS) on this matter. The management of fresh water resources and associated infrastructure is the competency of the DWS, relevant Water Boards as well as relevant municipalities. Furthermore, beaches are the responsibility of relevant local government while marine and coastal management resides with the Department of Fisheries, Forestry and the Environment. It is therefore suggested that the Honourable member refers the question to the relevant authority.

22 October 2021 - NW1853

Profile picture: Winkler, Ms HS

Winkler, Ms HS to ask the Minister of Tourism

(a) Whether her department has engaged any further with the Government and stakeholders on the implementation of the Health Passport Worldwide; if not, why not; if so, what outcomes have been achieved?

Reply:

a) Yes

b) Health Certificate or Passport implementation modalities is a matter that is currently being discussed within government and amongst social partners and relevant authorities shall pronounce in due course.

22 October 2021 - NW1848

Profile picture: De Freitas, Mr MS

De Freitas, Mr MS to ask the Minister of Tourism

(a) What (i) internal investigations has her department undertaken into the drowning of an adventure river guide on the Storms River near Tsitsikamma in the Eastern Cape on 26 September 2020, (ii) is the deadline for the conclusion of the internal investigation and (iii) are the terms of reference for the investigation and (b) who is undertaking such an investigation?

Reply:

(a)– (b) No investigation was done by the Department of Tourism, as it is not within its mandate.

.

22 October 2021 - NW1819

Profile picture: Sithole, Mr KP

Sithole, Mr KP to ask the Minister of Tourism

Whether she has considered the issue of the Republic being placed on the red list in the United Kingdom about eight months ago and how does she intend resolve the matter of inbound tourism into the Republic and mend relations between the two nations; if not, why not; if so, what (a) are the relevant details and (b) plans are in place to expedite the resolution of the matter?

Reply:

(a) and (b)

The department is aware of the red list. However, the department does not agree that the red list is a reflection on or has a bearing on UK – South Africa relationship. The department, South African Tourism and the industry will embark on an advocacy project to ensure that information regarding South Africa’s and in particular the industry’s management of the pandemic and efforts o support ease of travel facilitation is provided to travel trade, consumers and other inbound tourism stakeholders. This will be targeted at all our priority markets to ensure confidence building.

22 October 2021 - NW1830

Profile picture: Sithole, Mr KP

Sithole, Mr KP to ask the Minister of Tourism

(1)Whether the sporadic protests and looting that erupted in KwaZulu-Natal and Gauteng, have affected the said upward trajectory of the recovery of the industry that the former Minister, Ms M T Kubayi-Ngubane reported during the debate on Budget Vote 38 in May 2021; if not, what is the position in this regard; if so, what are the full relevant details; (2) what are the (a) programmes and (b) efforts that her department has put in place to mitigate the blow?

Reply:

1. The riots/looting and protests were broadcasted across the globe. While no study was conducted on the impact, publicity of such negative events would have impact on the brand and the sector recovery efforts. It will require more effort to reposition destination South Africa and to restore consumer and trade confidence. Disruption of tourist activities and forward bookings cancellations were the most immediate impact while the brand impact will also be felt in the medium to long term.

2. (a) and (b) The main focus is the implementation of the Tourism Sector Recovery Plan. On the global front, SA Tourism will be embarking on the Global Advocacy Project in collaboration with Tourism Business Council of South Africa (TBCSA) which is focused on addressing travel trade and consumer confidence building measures. In reigniting the domestic tourism and stimulating demand, Travel Week trade campaign was launched end of August 2021. The campaign is aimed at driving the trade to load their discounted deals on the Sho’t Left platform. This was followed by the consumer campaign. Furthermore, SA Tourism will be launching the Global Brand Campaign. The campaign is aimed at reigniting the regional and global demand and will be launched in September 2021.

 

22 October 2021 - NW2258

Profile picture: Sithole, Mr KP

Sithole, Mr KP to ask the Minister of Tourism

Whether her department instituted educational programmes to empower the youth in the tourism sector from 1 January 2020 up to the latest specified date for which information is available; if not, why not; if so, what is the status of the specified programmes?

Reply:

Yes, the Department of Tourism has, together with the Culture, Arts, Tourism, Hospitality and Sports Sector Education and Training Authority (CATHSSETA), implemented the following capacity building programmes to empower the youth in the tourism sector:

1. Hospitality Youth Programme: Fast Food Services

This is a National Certificate in Fast Food Services accredited by the Culture, Arts, Tourism, Hospitality and Sports Sector Education and Training Authority (CATHSSETA). It is a one-year learnership programme. 2 321 beneficiaries completed the programme.

2. Wine Service Training Programme: (Sommelier)

The early stages of the programme cover areas such as Bar Attendant and Drink Service Skills. In the later stages, the programme covers Sommelier training aspects such as international Wines, Wine Stewardship, Event Support Assistant, Customer Care, Culture and Nature guiding. The programme is accredited by the Culture, Arts, Tourism, Hospitality and Sports Sector Education and Training Authority. (CATHSSETA) and South African Sommelier Association (SASA). 241 learners completed the programme in June 2020.

The following capacity building programmes to empower the youth in the tourism sector are in the implementation phase:

1. Hospitality Youth Programme (Food and Beverages)

It is a one-year learnership programme. This is a National Certificate in Fast Food Services accredited by the Culture, Arts, Tourism, Hospitality and Sports Sector Education and Training Authority (CATHSSETA). The programme is targeting 1000 unemployed and retrenched youth in Northern Cape, Western Cape and Eastern Cape Provinces.

2. Wine Service Training (Sommelier)

The programme will be implemented as a learnership for a period of one year. The programme covers Sommelier training aspects such as international Wines, SASA Wine Steward, Customer Care, Bar Attendant and Drink Service Skills. The programme is accredited by the Culture, Arts, Tourism, Hospitality and Sports Sector Education and Training Authority. (CATHSSETA) and South African Sommelier Association (SASA). The programme is targeting 252 learners in the KwaZulu Natal and Western Cape Provinces.

3. Food Safety Quality Assures

The programme covers the following areas: Hygiene and Food Safety Practices, Conduct Audits and Optimise Product and Process Quality within a Quality Management System in a Food Processing Environment as well as Occupational Health & Safety Unit standards (Accredited with CATHSSETA and the FoodBev SETA). The programme will be targeting 500 unemployed and retrenched youth in KwaZulu Natal, Western Cape and Gauteng provinces.

4. Chef/ Professional Cookery

The programme will be implemented for one year. It is a National Certificate in Professional Cookery accredited with the Culture, Arts, Tourism, Hospitality and Sports Sector Education Training Authority (CATHSSETA). The programme is targeting 300 unemployed and retrenched youth in the Northern Cape, North West and Free State Provinces.

18 October 2021 - NW2213

Profile picture: Winkler, Ms HS

Winkler, Ms HS to ask the Minister of Tourism

With reference to the tourism environmental impact plans, as reported by her department to the Portfolio Committee on Tourism on 17 August 2021, what is the (a) nature and (b) scope of the specified plans?

Reply:

a) Nature of the specified plans

Environmental implementation plan (EIP) is required by chapter 3 of National Environmental Management Act, 107 of 1998. (NEMA). Section 11(1) of NEMA provides that every national department listed in Schedule 1 of NEMA as exercising functions which may affect the environment must within one year of the promulgation of the Act and at least every five years thereafter develop an EIP. The Department of Tourism is listed in Schedule 1 of NEMA and is thus required to develop an EIP.

In 2018 the Department of Tourism gazetted the Environmental Implementation Plan (TEIP) 2015-2020 (First edition) in fulfilment of the requirements of Section 11 (1) of National Environmental Management Act, 1998 (NEMA). The gazetted EIP reached its end of life during the end of 2019-2020 financial year. The Department of Tourism second edition EIP (2020 – 2025) is currently in the process of being gazetted.

The purpose of the EIP is to co-ordinate and harmonize environmental policies, plans, programmed and decisions of the various national departments that exercise functions that may affect the environment or are entrusted with powers and duties aimed at the achievement, promotion, and protection of a sustainable environment. It further gives effect to the principle of co-operative government in Chapter 3 of the South African Constitution.

(b) Scope of specified plans

The Tourism Environmental Implementation Plan (TEIP) contains the following:

  • A description of policies, plans and programmes that may significantly affect the environment.
  • A description of the manner in which policies, plans and programmes referred to above will comply with the principles set out in section 2 of NEMA as well as any national norms and standards.
  • Recommendations for the promotion of the objectives and plans for the implementation of the Integrated Environmental Management (IEM) procedures and regulations referred to in Chapter 5 of NEMA.
  • The 2020 - 2025 TEIP outlines 12 strategic objectives and interventions to address the key environmental impacts associated with the tourism sector’s operations.

27 September 2021 - NW2110

Profile picture: Winkler, Ms HS

Winkler, Ms HS to ask the Minister of Tourism

With reference to the assistance offered to community museums by her department, (a) under what programme does the specified assistance fall, (b) what are the qualifying criteria for communities to apply for this assistance, (c) what are the details of assistance to community museums that is offered by her department and (d) how do communities apply for the assistance?

Reply:

a) The specified assistance falls under Programme 3: Destination Development

b) This is not a formal funding programme with set qualifying criteria. The Department regularly receives requests for assistance from various organisations and entities which includes community owned facilities. Support is provided where possible provided that there is alignment with the overall strategic objectives of the Department and resource availability.

c) For the projects listed in the 2020/21 APP, a needs analysis was conducted to determine what enhancement interventions are necessary for these museums to attract more visitors. These interventions include improving exhibitions, training guides, improving signage, revamping some structures and improving the overall visitor experience.

d) Currently there is no call for communities to apply for assistance. The Department prioritised five community museums for enhancement and will review this assistance once work on these projects is concluded.

27 September 2021 - NW2082

Profile picture: Sithole, Mr KP

Sithole, Mr KP to ask the Minister of Tourism

Whether, in view of the changes in the local and global economy, owing largely to the COVID-19 pandemic, which have compelled businesses in tourism to be proactive and flexible in dealing with challenges and opportunities, she has found that the growing gig economy, which is dominated by skilled part-time workers, freelancers and/or individuals with flexible working hours who are also leisure travellers, negatively affects the creation of permanent jobs in the tourism industry; if not, what is the position in this regard; if so, which specific solution is she considering to minimise the impact on job creation, especially in light of high unemployment rates?

Reply:

SA Tourism has not conducted a study on the changes brought about by the COVID pandemic and gig economy and its impact on job creation in the mainstream tourism products. The entity therefore does not have any data to support the question.

15 September 2021 - NW2055

Profile picture: Sithole, Mr KP

Sithole, Mr KP to ask the Minister of Tourism

(a) How has the crime stats affected the tourism trends in the Republic in the past three years and (b) what are the details of her department’s efforts to ensure that tourism is not affected by the crime trends in the Republic?

Reply:

(a) and (b)

Engagements with both trade and media in the markets indicate that crime is a factor in tourist decision making. To this end, the department working with South African Police Services put in place and implemented the Tourism Safety Strategy. However, it is encouraging that respondents to the exit survey conducted on departing inbound tourists through South African Tourism, indicate a higher level of satisfaction with the levels of safety in the country based on their experiences.

15 September 2021 - NW2004

Profile picture: Winkler, Ms HS

Winkler, Ms HS to ask the Minister of Tourism

Whether there is funding available from her department for community tourism organisations (CTOs) in rural areas as part of her department’s initiative to promote tourism in villages, towns and small dorpies (VTSDs); if not, how does her department plan to promote tourism in VTSDs without empowering local CTOs; if so, (a) how and (b) what criteria apply to CTOs in rural areas when they apply for funding as part of her department’s initiative to promote VTSDs?

Reply:

(a) and (b)

Community Tourism Organisations (CTOs) are independent associations based on voluntary participation by their membership. The organisations are responsible for their own operations including financial aspects thereof. The Department of Tourism does not fund CTOs. The work of the department is guided by the Annual Performance Plan wherein all the details are provided.

15 September 2021 - NW2003

Profile picture: Winkler, Ms HS

Winkler, Ms HS to ask the Minister of Tourism

(1)(a) What (i) tourism intern programmes does her department currently have underway and (ii) is total number of interns in each programme and (b) how are interns allocated to projects; (2) whether a community tourism organisation (CTO) can apply for interns from the specified intern programmes; if not, why not; if so, how does a CTO apply for these interns?

Reply:

1. (a) (i) The department has an internship programme, for a 24-months period, which started in 2020.

(ii) A total of thirty-two (32) interns have been appointed into this programme.

(b) A needs analysis is done prior to the start of the internship programme. An advert clearly stipulates the fields and recruitment panels are set up to select and recommend suitable interns per field, from applications received. Mentors from each programme are identified and linked to an intern.

2. No, the departmental internship is done as a public service programme. Thus, it does not provide for organisations outside the department. Applications are done by prospective interns in their individual capacity.

(Please see below a table with the number of interns per programme)

Branch / Office

Programme

Number

Ministry and Deputy Ministry

-

2

Office of the Director-General

-

1

Corporate Management

Strategy and Operations

2

 

Transport and Travel Services

1

 

Financial Management

3

 

Risk and Integrity Management

1

 

Communications

1

 

Legal Services

1

 

Internal Audit

1

 

Information Technology

1

 

Human Resources Utilisation and Employee Health and Wellness

2

 

Human Resources Administration and Employee Relations

1

Tourism Sector Support Services

Enterprise Development

2

 

Transformation

1

 

Tourism Visitor Services

1

 

Responsible Tourism

1

 

Tourism Incentives Programme

1

Destination Development

Destination Planning

1

 

Working for Tourism

2

 

Programme Coordination Unit

1

 

Tourism Enhancement

1

Tourism Policy Research and International Relations

Research

1

 

Knowledge Management

1

 

Bilateral Relations

1

 

Monitoring and Evaluation

1

15 September 2021 - NW2002

Profile picture: Winkler, Ms HS

Winkler, Ms HS to ask the Minister of Tourism

(1)(a) What programmes, initiatives, streams and/or projects are available to community tourism organisations (CTOs) who would like to apply for funding at a national, provincial and local level, (b) how do CTOs apply for the specified funding opportunities and (c) on what date will the funding be made available; (2) whether all tourism (a) businesses and (b) service providers are required to register with their local CTO; if not, why not; if so, what (i) are the relevant details and (ii) legislation guides this requirement?

Reply:

1. (a) The Department of Tourism does not have programmes, initiatives, streams and/or projects regarding Community Tourism Organisations. The Department’s point of entry to community organisations is through Provincial and Local government with due recognition of the concurrency of the tourism legislative mandate

(b)– (c) Not applicable

2. (a – b) Not applicable

(i)-(ii) The Department of Tourism does not have policy and/or legislative responsibilities regarding Community Tourism Organisations. However, the department has a responsibility to reach out to tourism stakeholders at all levels, and to maintain sound intergovernmental relations by working with and through provinces and local government where appropriate. The department acknowledges concurrent legislative competence and that local govenment is responsible for the development of local tourism including matters related to community tourism organisations.

15 September 2021 - NW1854

Profile picture: Winkler, Ms HS

Winkler, Ms HS to ask the Minister of Tourism

What is her department’s strategy in light of an imminent COVID-19 fourth wave to protect the tourism sector from further decimation?

Reply:

The department’s focus is on implementation of Norms and Standards for safe operations by the sector. The department also supports the call for South Africans to get vaccinated so that we could reach population immunity which would be a more sustainable way to mitigate against economic disruption.

15 September 2021 - NW1946

Profile picture: Moteka, Mr PG

Moteka, Mr PG to ask the Minister of Tourism

What are the names of the beneficiaries of the COVID-19 Relief Fund who are residing in (a) villages, (b) townships and/or (c) small towns?

Reply:

The Honourable member is referred to the Department of Tourism’s website where a list of all beneficiaries of the Tourism Relief Fund is published. The Honourable member is also referred to responses to Parliamentary Question (NA) 219 of 15 June 2020 and PQ 197 (NCOP) of 5 June 2020. Below is link to the Department’s website to access the list of beneficiaries:

https://www.tourism.gov.za/AboutNDT/Documents/Tourism%20Relief%20Fund%20Beneficiaries.pdf#search=Tourism%20relief%20Fund

14 June 2021 - NW1729

Profile picture: Winkler, Ms HS

Winkler, Ms HS to ask the Minister of Tourism

(a) Where is the Head Office of SA Tourism located, (b) what is the office’s (i) commercial grade and (ii) square meterage and (c) who owns the building in which the Tourism Head Office is located?

Reply:

(a) Bojanala House

90 Protea Road, Cnr Impala and Protea,

City of Johannesburg,

Sandton,

2196

Gauteng Province

b) (i) Zoning - Business 4 Offices as per Town Planning Regulations

(ii) Extent of property is 5 345.00 m². Gross building area including ground floor, first floor, basement, covered patios, balconies, guardhouse and refuse area is 6 025.00 m².

c) The building is owned by the South African Tourism Board.

14 June 2021 - NW1747

Profile picture: Moteka, Mr PG

Moteka, Mr PG to ask the Minister of Tourism

In light of the fact that on the Annual Performance Plan of 2021-22 of her department, as well as her planning, through the destination development programme, to do some work at Ga-Tisana in the Makhuduthamaga Local Municipality in Limpopo, (a) what exactly will her department be doing in the area and (b) how will the residents in the village and the surrounding areas benefit from the specified initiative?

Reply:

a) The Department will be undertaking work at the Tisani Cutural village situated in Ga-Tisani village, Makhuduthamaqa Local Municipality in the Sekhukhune District Municipality. The Department of Tourism has appointed the Development Bank of Southern Africa (DBSA) as the implementing agent to construction or complete the following: 10 chalets, 10 braai areas, conference facility, new entrance gate, swimming pool with ablution facility, cultural village with museum, furniture, security fence and landscaping.

b) Employment opportunities will be provided during the implementation of the project. The workers will mainly be from the villages of Tisani, Sekwati, Magukubu and Ga-Phaahla.

Non-accredited and accredited training will be also be provided during construction stage. After completion the project will be operational to create permanent jobs for local people.

14 June 2021 - NW1727

Profile picture: Winkler, Ms HS

Winkler, Ms HS to ask the Minister of Tourism

(1)What (a)(i) specific projects are anticipated for the Expanded Public Works Programme (EPWP) of her department known as the Social Responsibility Implementation Programme (SRIP) in the 2021-22 financial year and (ii) are their details in each case, (b) amount has been budgeted for each project, (c) number of persons are to be employed in each project and (d) is the duration of each project; (2) what has she found will each project contribute to the skills development of the persons employed in the SRIP?

Reply:

(1)(a) and (d) The Member is kindly referred to the Annual Performance Plan for 2021/22-2023/24 that was tabled on 25 March 2021 (ATC no 43 of 2021) as well as the Presentation of 4 May 2021 to the Portfolio Committee on Tourism. Details of projects are reflected in the above-mentioned documents. As the member knows infrastructure projects will be implemented through the Development Bank of South Africa (DBSA) and they are currently in the planning phase.

(b) The skills projects are in an advanced procurement process. No budget can be disclosed until finalisation of such processes which include competitive bidding and price negotiations in some cases, as it will compromise the requisite competitiveness and could influence market prices. The member’s attention is drawn to slide 65 of the above-mentioned presentation where the overall budget for EPWP projects is reflected under Working for Tourism. This budget is also reflected in the Estimates of National Expenditure (ENE) page 779 as tabled by the Minister of Finance on 24 February 2021.

(c) No projects, are yet concluded for this Financial Year, thus the final number of persons employed/ gaining experiential work experience is not yet available. Slide 40 of the abovementioned presentation give an indication of the number of people that are targeted for the Work Opportunities of Infrastructure Projects and the target numbers for the Capacity Building projects are indicated in the presentation (Food Safety Programme, Chefs- Professional cookery, Wine Service Training Programme (Sommelier), Hospitality Youth Programme (HYP), Data Collectors and Tourism Safety Monitors)

(2) The participants in these projects are provided with accredited and non-accredited training and in some projects full accredited qualifications.

08 June 2021 - NW1594

Profile picture: Gumbi, Mr HS

Gumbi, Mr HS to ask the Minister of Tourism

(1)What was the purpose of the Ministerial cook off with Mr Somizi Mhlongo on 17 May 2021 ahead of the Budget Vote of her department; (2) whether any State resources were used to host the event; if not, what is the position in this regard; if so, (a) what amount did the event cost, (b) from what budget were the funds obtained and (c) on what statutory grounds did she rely in this regard?

Reply:

(1) The Ministerial cock-off was part of the pre-Tourism Budget Vote departmental awareness activities, showcasing the work of the department in terms of the participation of graduate Chefs from its training programmes as well as promoting a culture of eating out particularly at township establishments.

(2) (a) The event cost was R150 000,00 (One hundred and fifty thousand rand) covering the venue and mobile kitchen hire, event staffing, safety and event compliance requirements, the stage, sound system, food supplies, exhibition setup, publicity including live-streaming of activities and sound system.

It is also important to state that there was no payment made to Mr Somizi Mhlongo and the department notes with concern the general public perception that he benefited from the event, which is not the case.

(b) The funds were obtained from the Chief Directorate: Communications from its 2021/22 MTEF allocation.

(c) The Tourism Act, No 3 of 2014 provides for development and promotion of tourism in South Africa.

08 June 2021 - NW1579

Profile picture: Winkler, Ms HS

Winkler, Ms HS to ask the Minister of Tourism

Whether her department has engaged with the Department of Cooperative Governance and Traditional Affairs to address the issue of (a) sewage spills and water course pollution that is severely impacting tourism, for example the status of blue flag beaches, and (b) dam and river pollution that has an impact on sporting events such as the Duzi Canoe Marathon; if not, (i) why not and (ii) how does her department intend to address the specified problem; if so, what are the details of the plan to address the impact of water pollution on tourism?

Reply:

The management of water resources and water infrastructure is the competency of the relevant Local Authority and the Department of Water Affairs and Sanitation as well as the relevant Water Board. The matter of sewerage spills and water pollution are usually addressed by these competent authorities. Where these matters are raised directly with the Department of Tourism, they are then brought to the attention of the competent authorities for resolution. It is suggested that the Honourable member refers her question to the Minister of Water Affairs and Sanitation as well as the relevant Provincial and Local Authority.

08 June 2021 - NW1580

Profile picture: Winkler, Ms HS

Winkler, Ms HS to ask the Minister of Tourism

(a) How is funding to community tourism organisations (CTOs) determined and (b) what (i) are the criteria that a CTO must meet to qualify for funding and (ii) is the consequence management plan for municipalities that fail to pay legislated funding to CTOs?

Reply:

The Honorable member is referred to previous responses to Hon HS Gumbi, Question numbers: 467,468,469,651 and 652, as tabled on 21 April 2021 in this regard.

The Department of Tourism does not keep data on Community Tourism Organisations. The Department’s point of entry to community organisations is through Provincial and Local government with due recognition of the concurrency of the tourism legislative mandate. The Department maintains this approach as it has worked effectively in terms of outreach and engagements with local tourism communities as well as from an intergovernmental relations point of view. Thus, the department acknowledges concurrent legislative competence and that local govenment is responsible for the development of local tourism including matters related to community tourism organisations.

a) How is funding to community tourism organisations (CTOs) determined.

Community Tourism Organisations (CTOs) are independent associations based on voluntary participation by their membership. The organisations are responsible for their own operations including financial aspects thereof. The Department of Tourism does not fund CTOs.

b) (i) and (ii) Not Applicable

 

04 June 2021 - NW1046

Profile picture: De Freitas, Mr MS

De Freitas, Mr MS to ask the Minister of Tourism

With reference to the opening of international borders, what (a) impact analysis has been undertaken, (b) are the results and (c) conclusions were reached in this regard?

Reply:

a) The closure of the borders globally had a negative impact to international travel in every country or tourist destination around the world. According to the latest data from the World Tourism Organization (UNWTO), global tourism suffered its worst year on record in 2020, with international arrivals dropping by 74%. Destinations worldwide welcomed 1 billion fewer international arrivals in 2020 than in the previous year, due to an unprecedented fall in demand and widespread travel restrictions.

According Statistics South Africa, in 2020, the volume of tourists decreased by 72.6% from 10.2 million in 2019 to 2.8 million in 2020. The distribution of tourists by region of residence shows that 74.8% of the tourists who arrived in South Africa in 2020 were residents of the Southern African Development Community (SADC) countries and 1.5% were from ‘other’ African countries. It is therefore, evident the impact of restrictions on international was consistent with global impact of the decline in travel.

b) See (a)

c) The devastating impact of the pandemic is a global phenomenon and no country or tourist destination was spared from this disruption. It therefore stands to reason that countries around the world need to work together to reopen international travel so that the sector can embark on a sustainable road to recovery.

04 June 2021 - NW1553

Profile picture: De Freitas, Mr MS

De Freitas, Mr MS to ask the Minister of Tourism

(a) What is the planned final deadline for the finalisation of the Tourism Recovery Plan, (b) what are the (i) timelines, (ii) time frames and (iii) deadlines for the finalisation of the plan, (c) how was the plan drawn up, (d) who was consulted, (e) what data was (i) obtained and (ii) used and (f) what are the budget allocations for each line item?

Reply:

(a) & (b) (i) – (iii) Finalisation of the Tourism Recovery Plan.

The Tourism Sector Recovery Plan was approved by Cabinet on 21 April 2021 and is a three-year recovery plan for the tourism sector ending in March 2024.

(c) How was the plan drawn up.

The Tourism Sector Recovery Plan was drafted in consultation with the entire tourism sector including private and public sector.

(d) Who was consulted.

Every South African was provided an opportunity to provide inputs into the Plan noting that the Plan was published for Public Comment in August 2020. This was in addition to focused and targeted meetings and webinars with both public and private stakeholders within the tourism sector value chain.

(e) What data was (i) obtained and (ii) used.

To properly baseline the pandemic’s impact a modified dynamic input-output table was used to model the effect of exogenous changes in tourism spending on final demand, This analysis approximated COVID-19 impact on tourism at a subsector level and enabled estimation of income and employment levels based on proposed interventions and stimuli. The model used existing data sources, amongst others, the Tourism Satellite Account and the Domestic and International Tourism Surveys. The model also drawed on survey data gathered during the development of the Tourism Sector Recovery Plan.

(f) What are the budget allocations for each line item.

Noting the fiscal contrains within Government and mitigating against the risk of not receiving any additional funding for the implementation of the Plan the Annual Performance Plans, for both the Department of Tourism and South African Tourism, focus on the implimentation of the priorities identified in the Tourism Sector Recovery Plan.

04 June 2021 - NW1398

Profile picture: De Freitas, Mr MS

De Freitas, Mr MS to ask the Minister of Tourism

(a) How are (i) service providers and (ii) suppliers who are in breach of their contracts with her department dealt with, (b) what number of service providers and suppliers have been in breach of contract in each month in the past three financial years and since 1 April 2021, (c) what are the reasons for the breach of the contracts, (d) what steps are taken to reduce the instances of breach of contract and (e) what financial losses have been incurred regarding the breach of a contract in each month in the past three financial years and since 1 April 2021?

Reply:

Note: This response should be read in conjunction with the response to Question No: 1396.

Breach of contract is when either of the parties did not comply with any or all the terms of conditions. Thus a notice of breach of contract is issued when the supplier defaulted on the terms and conditions. Breach of contract is a pre -requirement for the contractor to be declared as a defaulter (Non-compliance of contract) (PFMA Regulation 16A.9.2 and Treasury Guidelines – Government Procurement – General Conditions of Contract – Annexure A)

a) How are (i) service providers and (ii) suppliers who are in breach of their contracts with the department dealt with.

  • Service Providers who are in breach of their contracts are informed immediately of such breach and remedy is usually sought from the service provider as per the signed Service Level Agreement (SLA).
  • If the service provider does not cooperate in providing the required remedy, a notice of breach is then drafted to compel the service provider to rectify the breach
  • Upon non-cooperation after a notice of breach , the Departments’ standard process in terms of the Agreements is to call for a meeting with the Service Provider chaired by a senior official to resolve any impasse.
  • If the meeting with the Service Provider does not yield any resolution and the Department has suffered loss or rights and obligations have been undermined, the Office of the State Attroney is instructed to initiate court proceedings against the Service Provider.

b)) What number of service providers and suppliers have been in breach of contract in each month in the past three financial years and since 1 April 2021

The Honourable member is referred to the letter and report submitted to the Chairperson of the Portfolio Committee on Tourism on 3 February 2021 by the Minister and subsequently distributed to members of the committee.

c) What are the reasons for the breach of the contracts.

  • Failure to comply with the provisions contained in the signed Service Level Agreement/Contract between the Department and the Service Provider.
  • Non adherence to the terms and conditions of the contract by the service Provider with regards to project reporting or fraudulent transactions and expenditure
  • Collusion in obtaining the tender

d) What steps are taken to reduce the instances of breach of contract.

  • Project and contract management principle are used to manage issues as they arise in order to make sure these projects are successful in the end. Issues are rectified the moment these are identified,
  • Changes are implemented such as putting limits to advance payments to the service providers for EPWP contracts;
  • Systems are put in place to support service providers adherence to Departmental supply chain management policies and guidelines as determine by the PFMA Act;
  • Close monitoring of the service providers in order to detect potential issues before they materialise; and
  • Putting management control mechanisms in place in terms of processes to be followed for approvals without and quality assurance of all evidence e.g. invoices before they get paid. The Department also pursues the following methods to deal with cases of alleged non-compliance:
    • Mediation,
    • Issuance of Notices of breach,
    • Issuance of Letters of demand
    • Recovery of funds

e) What financial losses have been incurred regarding the breach of a contract in each month in the past three financial years and since 1 April 2021

Financial Year

Financial losses incurred

Since 1 April 2021

Information will only be audited in 2022/ not audited as yet.

2020-2021

Information in process to be audited

2019-2020

Information can be obtained from that tabled Annual Performance Report of 2019/20 as tabled on 22 October 2020 ( ATC no 151 – 2020)

2018-2019

Information can be obtained from the tabled Annual Performance Report of 2018/19 as tabled on 1 October 2019 (ATC no 72 -2019)

04 June 2021 - NW1396

Profile picture: De Freitas, Mr MS

De Freitas, Mr MS to ask the Minister of Tourism

(a) How are (i) service providers and (ii) suppliers who default in the services that they render to her department dealt with, (b) what number of service providers and suppliers have defaulted in each month in the past three financial years and since 1 April 2021, (c) what are the reasons for the default in rendering the services, (d) what steps are taken to reduce the default incidences and (e) what financial losses have been incurred in each month in the past three financial years and since 1 April 2021?

Reply:

Note: This response should be read in conjunction with the response to Question no: 1398.

Breach of contract is when either of the parties did not comply with any or all the terms of conditions. Thus a notice of breach of contract is issued when the supplier defaulted on the terms and conditions. Breach of contract is a pre -requirement for the contractor to be declared as a defaulter (Non-compliance of contract) (PFMA Regulation 16A.9.2 and Treasury Guidelines – (Government Procurement – General conditions of Contract – Annexure A)

a) How are (i) service providers and (ii) suppliers who default in the services that they render to the department dealt with.

If steps as per reply to Question No: 1398 are not successful, the following action are taken:

  • Termination of contracts with penalties i.e. partial payment for services delivered
  • Notice of Breach of Contract
  • Black listing of defaulters on the departments database as well as the data base of National Treasury
  • Case referred to SAPS for investigation and possible prosecution
  • Contract with provider can be suspended

b) What number of service providers and suppliers have defaulted in each month in the past three financial years and since 1 April 2021

The Honourable member is referred to the letter and report submitted to the Chairperson of the Portfolio Committee on Tourism on 3 February 2021 by the Minister and subsequently distributed to members of the committee.

c) What are the reasons for the default in rendering the services

  • Non adherence to the terms and conditions of the contract by the service provider with regards to project reporting, fraudulent transactions, non compliance etc.
  • Non performance
  • Non reporting and refusing to comply with terms of the contract
  • Collusion in obtaining the tender

d) What steps are taken to reduce the default incidences

As per reply to Question No 1398

e) What financial losses have been incurred in each month in the past three financial years and since 1 April 2021

Financial Year

Financial losses incurred

Since 1 April 2021

Information will only be audited in 2022/23 financial year.

2020-2021

Information in process to be audited.

2019-2020

Information can be obtained from that tabled Annual Performance Report of 2019/20 as tabled on 22 October 2020 ( ATC no 151 – 2020)

2018-2019

Information can be obtained from the tabled Annual Performance Report of 2018/19 as tabled on 1 October 2019 (ATC no 72 -2019)

03 June 2021 - NW1385

Profile picture: Moteka, Mr PG

Moteka, Mr PG to ask the Minister of Tourism

In view of the Auditor-General’s finding that the R24 million which was put aside for the construction of a tourist site in Barberton was never used for that purpose, (a) what steps has she taken to find out what happened to the money and (b) have any departmental officials been suspended for this?

Reply:

(a) There were no challenges associated with this project that were raised by the Auditor General. The Department funded initiatives to enhance the tourism experience at the Barberton Makhonjwa Mountains prior to the listing of the site as a UNESCO World Heritage Site (WHS). The project was initiated in 2010 and completed in 2014 with a total budget of R 24 784 279. The project was implemented by the Barberton Chamber of Business. The Barberton Tourism and Biodiversity Corridor programme was supported by the provincial tourism department, Umjindi Local Municipality, Chief Albert Luthuli municipality, Nkomazi municipality, tourism businesses, research academics and the Department of Environmental Affairs. The project was successfully completed and handed over to the owning entity.

(b) Not applicable

31 May 2021 - NW1453

Profile picture: Winkler, Ms HS

Winkler, Ms HS to ask the Minister of Tourism

What measures and plans does her department, on its own and/or in collaboration with the SA Police Service, intend to put in place to address policing and/or safety and security concerns in light of the negative impact crime has on attracting local and international tourism?

Reply:

The department has introduced a programme called the Tourism Monitors programme. This programme forms part of the Proactive theme of the now finalised National Tourism Safety Strategy. The programme entails the recruitment, training and deployment of young people at key tourist attractions and sites. Some of the key functions of these Tourism Monitors is to;

  • Enhance tourism safety awareness at key tourism attractions/sites;
  • Raise awareness and reduce crime incidents that are directed at tourists who are visiting provinces and the communities that host them.
  • Reduce tourist vulnerabilities and eliminate opportunities for violent crime aimed at tourist operations.
  • Integrate current tourism safety and awareness initiatives into a strategies implemented by the public and private sectors, as well as communities.

Upon recruitment, these young people are vetted through the assistance of SAPS and part of the plan is to also link them with the various Community Policing Forums (CPF) and Provincial SAPS Command centres. SAPS has through the MoU signed with the department also informed their various provincial command centres to work closely with the Tourism Monitors.

Over and above the Tourism Monitors programme, the department also participates at the various safety awareness sessions that SAPS schedules, especially during the festive season and around other major national peak holiday periods like the Easter weekends. The department distributes tourism safety leaflets during such occasions.

As part of the signed MoU between the department and SAPS, a call for police reservists is done especially during the December holiday period, where the Police reservists are deployed in some of the key routes and sites used by tourists.

31 May 2021 - NW1488

Profile picture: Mbabama, Ms TM

Mbabama, Ms TM to ask the Minister of Tourism

(1)Whether her department has concluded any work exchange and/or employment agreements with any entity of the Republic of Cuba from the 2010-11 financial year up to the 2020-21 financial year; if not, what is the position in this regard; if so, what (a) total number of Cuban nationals (i) have been employed in each of the specified financial years and/or (ii) are due to be employed in the 2021-23 Medium-Term Expenditure Framework period, (b) are the details of the work that each of the specified Cuban nationals was and/or will be employed to perform, (c) are the details of the specific skills sets that each of the specified Cuban nationals possessed and/or will possess that South African nationals did or will not possess and (d) are the details of the total cost of employing each of the specified Cuban nationals in each case; (2) whether her department took any steps to ensure that the specific skills set of the specified Cuban nationals were and/or will not be available in the Republic amongst South African citizens; if not, in each case, why not; if so, what are the relevant details of the (a) steps taken and (b) outcomes of the steps taken in this regard?

Reply:

1. The department has not concluded any work exchange and/or employment agreements with any entity of the Republic of Cuba from the 2010-11 financial year up to the 2020-21 financial year;

(a)–(d) Not Applicable

2. (a) – (b) Not Applicable

31 May 2021 - NW1397

Profile picture: De Freitas, Mr MS

De Freitas, Mr MS to ask the Minister of Tourism

(a) How are (i) service providers and (ii) suppliers who default in the services that they render to the SA Tourism dealt with, (b) what number of service providers and suppliers have defaulted in each month in the past three financial years and since 1 April 2021, (c) what are the reasons for default in rendering the services, (d) what steps are taken to reduce the default incidences and (e) what financial losses have been incurred in each month in the past three financial years and since 1 April 2021?

Reply:

a) (i) South African Tourism has never had any suppliers that defaulted in any of the contracts from the past three years and since 1 April 2021.

      (ii) Not applicable

b) Not applicable

c) Not applicable since no suppliers defaulted for the past three years and since 1 April 2021.

d) Not Applicable

e) No financial losses have been incurred in the past three financial years and since 1 April 2021

20 May 2021 - NW1259

Profile picture: De Freitas, Mr MS

De Freitas, Mr MS to ask the Minister of Tourism

(a) What measures have been taken to develop the pricing structures and systems for (i) local and (ii) international tourists, (b) at what stage is the process at present, (c) what has been achieved to date, (d) what are the (i) timelines, (ii) time frames and (iii) deadlines of the process and (e) how is the process (i) monitored and (ii) measured?

Reply:

The setting of prices falls within the ambit of the private sector. South African Tourism does engage the sector to consider special offers as part of the promotion activities they conduct i.e. Sho’t Left programme. Furthermore, The Minister of Tourism called for the sector to consider two-tier pricing model i.e one for Domestic tourist and one for International tourist. It has been encouraging to see a growing number of business responding to this call. For long term purposes, the policy review policy panel is also considering wether there is a need for a policy pronouncement on pricing.

(a) – (e) Not applicable

20 May 2021 - NW1260

Profile picture: De Freitas, Mr MS

De Freitas, Mr MS to ask the Minister of Tourism

(a) What measures have been taken to make the rating system compulsory and free, (b) at what stage is the process at present, (c) what has been achieved to date, (d) what are the (i) timelines, (ii) time frames and (iii) deadlines of the process and (e) how is the process (i) monitored and (ii) measured?

Reply:

No measures have been taken to make the grading system free and compulsory. The Minister has appointed a Policy Review process which will review all the areas of work by the department and this will include Grading.

(b) – (e) Not applicable

20 May 2021 - NW1258

Profile picture: De Freitas, Mr MS

De Freitas, Mr MS to ask the Minister of Tourism

(a) What measures have been taken to maximise the communication and relationships with the Department of International Relations and Cooperation in order to grow tourism, (b) how is the communication and relationships with the specified department (i) monitored and/or (ii) measured and (c) what have been the (i) successes and/or (ii) failures (aa) in the past three financial years and (bb) since 1 April 2021?

Reply:

a) Measures to maximize communication with DIRCO

Communication between the Department of Tourism and the Department of International Relations and Cooperation (DIRCO) is institutionalised and effective. The department works with DIRCO on matters pertaining to the implementation of tourism Bilateral and Multilateral Relations and Cooperation. The department working with South Africa Tourism and DIRCO provides support to South Africa’s missions to support tourism growth in pursuit of economic diplomacy.

b) (i) and (ii) How is communication monitored and measured?

Through management reporting.

c) (i) an ( ii) Success and failures of the (aa) past three financial years and (bb) since 1 April 2021

(aa) Since the establishment of the standalone Department of Tourism the two departments work well together resulting in, amongst others, the identification of Tourism as a pillar of Economic Diplomacy.

(bb) Since the onset of COVID-19 both departments adjusted well to working remotely and have kept constant virtual contact.

20 May 2021 - NW1321

Profile picture: Winkler, Ms HS

Winkler, Ms HS to ask the Minister of Tourism

(1)Whether, considering that the tourism sector is still in dire financial straits, her department intends to extend the Temporary Employment Relief Scheme (TERS) payments; if not, why not; if so, what are the relevant details; (2) whether her department has engaged with the Minister of Finance to extend TERS payments; if not, why not; if so, on what date will an answer be communicated on whether TERS payments will be extended or not?

Reply:

The Department of Tourism does not have the mandate on measures such as the Temporary Employer Relief Scheme (TERS). However, the Department of Employment and Labour have been engaging social partners at Nedlac and the tourism sector is also represented in those discussions. It is suggested that the Honourable member refers her question to the Minister of Employment and Labour.

  1. – (2) Not applicable

19 May 2021 - NW1045

Profile picture: De Freitas, Mr MS

De Freitas, Mr MS to ask the Minister of Tourism

With reference to the finalisation of the document on the repositioning of the Travel Indaba, what (a) are the next immediate steps of the specified process, (b) are the (i) timelines, (ii) time frames and (iii) deadlines in this regard, (c) are the changes in the form and content of (i) Africa’s Travel Indaba, (ii) Meetings Africa and (iii) the Welcome Campaign and (d) are the contents of the Partnership Strategy that has been developed?

Reply:

a) What are the next immediate steps of the specified process.

SA Tourism conducted a study to determine the readiness of trade (supply side) to participate in future shows and buyers (demand side) to place business in the market (demand side).

Further studies were conduced to determine the viability of a Hybrid model which comprises of virtual & physical format of the trade shows. The outcome indicates that tangible ROI from meeting engagements needs to be derived for exhibitors and buyers.

The team is currenly finalising the proposed approach and dates for both Africa’s Travel Indaba and Meetings Africa to be hosted in 2021.

b) What are the (i) timelines, (ii) time frames and (iii) deadlines in this regard.

Given the current situation due to the global pandemic, physical participation, vaccine roll-out and travel restrictions, this is an ongoing evaluation to determine when the trade show can be hosted. No date has yet been established for the hosting of the show.

c) Changes in the form and content of:

(i) Africa’s Travel Indaba and (ii) Meetings Africa

The proposed approach is a Hybrid model which comprises the hosting of the platform in a combination of physical and virtual formats. Details will be communicated once finalized

(ii) The Welcome Programme

The Welcome Program seeks to inspire and educate South African tourism role players and ordinary South Africans to deliver exceptional visitor experience. This is done through authentic interactions and the delivery of great customer service.

As an extension of the Welcome Program is the “Make Someone’s Day” initiative, which is positioned to showcase and highlight the importance of trade in the tourism value chain. We create and sustain partnerships with the trade through information sharing, toolkit developments, training and fact sharing, including implementing key ports of entry activations.

d) Contents of the Partnership Policy that has been developed.

SA Tourism recognises the important role of strategic Partnerships in furthering the discharge of its legislative mandate by broadly leveraging opportunities, spend, reach and influence beyond traditional tourism source markets with a direct measurable correlation with tourism destination choice (destination brand strength), travel decision and transactions (arrivals) and in-market spend (GDP contribution).

The aim of this Policy is accordingly to regulate the participation of SA Tourism in any Partnerships by providing clear governing principles relating thereto in order to ensure that such Partnerships further entity’s legislative mandate, are aligned to its strategic objectives, add value and are conducted in a consistent and fair manner. The Partnership Policy focuses on five categories:

  • National Imperative Marketing Partnerships
  • Tourism Targets and Brand Strength Driver Partnerships
  • Market Development Driver Partnership
  • Bid Support Partnerships
  • Trade Partnerships

19 May 2021 - NW1047

Profile picture: De Freitas, Mr MS

De Freitas, Mr MS to ask the Minister of Tourism

With reference to the complaints line of her department, (a) what is the total number of complaints received by her department in each month in the past three financial years, (b) what are the main categories of the specified complaints, (c) how were the complaints handled and/or resolved and (d) how would this be (i) measured and/or (ii) monitored?

Reply:

a) Total number of complaints received by the department in each month in the past three financial years.

Period/ Month

TOTAL NUMBER OF TOURIST COMPLAINTS MANAGED

 

2018/ 2019

2019/2020

2020/21

April

8

9

34

May

4

6

25

June

2

5

40

July

4

7

20

Aug

6

4

33

September

2

3

42

October

14

12

54

November

2

3

30

December

2

2

6

January

9

15

28

February

11

25

24

March

1

33

40

Total

65

124

376

(b) Refunds, rescheduling of reservations, service levels, alleged non-compliance with COVID19 protocols and acts of discrimination.

c) The Tourism Act, 2014 (Act No. 3 of 2014) makes provision for the Department of Tourism to put systems in place for dealing with complaints lodged by tourists in respect of tourism services, products or facilities. The Regulation on the Prescribed Manner and Procedure for Lodging and Dealing with Tourism Complaints outlines the process to be followed when managing tourism complaints.

The main focus is on mediation and amicable resolution of tourist complaints and that has proved to be effective. In cases where mediation fails, complaints are referred to other relevant structures for further intervention where applicable.

d) (i) and (ii) Database and records of all complaints received, managed and referred are kept and updated.

30 April 2021 - NW873

Profile picture: Winkler, Ms HS

Winkler, Ms HS to ask the Minister of Tourism

What (a) total number of project targets were missed in the first, second and third quarter of the 2020-21 financial year due to failure to appoint third party service providers, (b) are the details of the specified projects and (c) is the time frame for appointment of the third party service providers to ensure that delayed targets are met?

Reply:

a) The department presented the reports for Quarters 1, 2 and 3 of the 2020/21 financial year on the following dates respectively, 06 October 2020 and 02 March 2021. The reports contained details on areas of achievements, areas where quarterly targets were missed, reasons for non-achievement and the corrective measures.

b) The Honorable member is referred to the reports as previously submitted to the Portfolio Committee on Tourism.

c) The final information on the achievement of targets has not been verified/confirmed through audit processes as yet. The member will be furnished with the final details once the Annual Performance Report is tabled after the audit processes.

23 April 2021 - NW923

Profile picture: De Freitas, Mr MS

De Freitas, Mr MS to ask the Minister of Tourism

How (a)(i) has the domestic tourism industry adhered to the implementation of the COVID-19 Tourism Safety Protocols since the opening of domestic tourism under Alert Level 2 and (ii) was this (aa) ascertained and (bb) measured and (b)(i) has the domestic market improved and/or picked up since the announcement of the relaxation of travel restrictions under Alert Level 2 and (ii) was this (aa) ascertained and (bb) measured?

Reply:

(a) (i) Department of Tourism working together with the private sector have been pro-active in establishing Directions and Protocols respectively as measures to reduce transmission risk across all sub-sectors. The Covid-19 protocols are rolled out by the sector under a self-regulatory framework in conjunction with the government’s Risk-Adjusted Strategy. The domestic tourism industry was not excluded to the efforts of law enforcement authorities to enforce adherence to the measures put in place by government to limit the spread of the virus. Law enforcement agencies has raised concerns of some establishments who were found to be none- complaince, this were mainly by some restaurant and this was raised with the sector.

.

(ii) (aa) and (bb) No survey was done on this matter. However feedback received from the industry points to majority of the sector being in compliance. Furthermore, observations made during visits to establishments show that industry is ready with compliance to the protocols and safe operations.

(b) (i) There has been some form of recovery in the domestic sector although it is still below the pre-COVID-19 levels. Since the Risk adjusted strategy was implemented in March 2020 there has been a steady improvement/ progress from Level 5 to Level 1. Following the easing of lockdown to level 3 in June 2020, domestic tourism started picking up from August 2020 resulting in the performance at different levels of lockdown depicted in the table below.

Month

COVID 19 Level

Trips

August 2020

L2

2,465,260

September 2020

L1

2,236,371

October 2020

L1

2,266,853

November 2020

L1

1,174,491

December 2020

L1 and adjusted L3

1,358,772

(ii) (aa) and (bb) SA Tourism conducts monthly surveys that track travel patterns and behaviour of South Africans within the country.

21 April 2021 - NW467

Profile picture: Gumbi, Mr HS

Gumbi, Mr HS to ask the Minister of Tourism

What total number of community tourism organisations are currently operational in each province?

Reply:

The Department of Tourism does not keep data on Community Tourism Organisations. The Department’s point of entry to community organisations is through Provincial and Local government with due recognition of the concurrency of the tourism legislative mandate. The department maintains this approach as it has worked effectively in terms of outreach and engagements with local tourism communities as well as from an intergovernmental relations point of view. Thus, the department acknowledges concurrent legislative competence and that local govenment is responsible for the development of local tourism including matters related to community tourism organisations.

21 April 2021 - NW652

Profile picture: Gumbi, Mr HS

Gumbi, Mr HS to ask the Minister of Tourism

(1)Whether she has any structured ongoing engagement with community tourism organisations (CTO); if not, why not; if so, what are the relevant details; (2) what (a) proportion of CTOs has she and/or her department found to be effectively operational in each province and (b) are the criteria that determines this; (3) (a) what is the last date that she had a structured engagement with CTOs, (b)(i) where and (ii) how did this take place, (iii) who were the participants in this engagement and (iv) what was the basis of the discussion?

Reply:

1. The Minister of Tourism undertakes tourism stakeholder outreaches across the country, wherein she engages with various stakeholders within local communities. Thus, the Minister takes an inclusive approach at a community level with participation by all affected and interested parties.

2. (a) and (b) Neither the Department of Tourism nor the Minister of Tourism have mandate to evaluate functionality of Community Tourism Organisations or any other tourism association as these are voluntary associations.

3. (a)(i) and (b)(i) and (ii) The latest engagement was in the Northern Cape in the areas of Upington and Rimvesmark in a form of Ministerial outreach linked to the tourism recovery efforts and revitalisation of domestic tourism in particular.

(iii)The engagements were attended by amongst others the provincial government, local government, and local tourism business community.

(iv)To obtain insights into the key tourism issues and opportunities for improvements where necessary.

21 April 2021 - NW651

Profile picture: Gumbi, Mr HS

Gumbi, Mr HS to ask the Minister of Tourism

(1)Whether there are any public funds that are used towards the management of community tourism organisations (CTOs); if not, what is the position in this regard; if so, what (a) amount and (b) are the relevant details; (2) whether there are any public funds that are transferred to CTOs, if not, what is the position in this regard; if so, (a) what amount, (b) how is the amount determined for each CTO and (c) which department and/or entity provides the funds?

Reply:

(1) and (2) Community Tourism Organisations (CTOs) are independent associations based on voluntary participation by their membership. The organisations are responsible for their operations including financial aspects thereof. The Department of Tourism does not fund CTOs.

21 April 2021 - NW469

Profile picture: Gumbi, Mr HS

Gumbi, Mr HS to ask the Minister of Tourism

What (a) are the (i) legislative and (ii) policy responsibilities and (b) is the purpose of the Community Tourism Organisation?

Reply:

The Department of Tourism does not have policy and/or legislative responsibilities regarding Community Tourism Organisations. However, the department has a responsibility to reach out to tourism stakeholders at all levels, and to maintain sound intergovernmental relations by working with and through provinces and local government where appropriate.

21 April 2021 - NW468

Profile picture: Gumbi, Mr HS

Gumbi, Mr HS to ask the Minister of Tourism

What is the (a) name, (b) surname, (c) telephone number and (d) email address of each chairperson of the Community Tourism Organisation?

Reply:

The Department of Tourism does not keep data on Community Tourism Organisations (CTOs) and works through provinces and local government as points of entry when it comes to outreaches and engagements with local tourism stakeholders including CTOs. The Honourable member may directly liaise with relevant province/s and/or local government in this regard.

15 April 2021 - NW925

Profile picture: De Freitas, Mr MS

De Freitas, Mr MS to ask the Minister of Tourism

(a) At what stage is the process of the rebranding of SA Tourism currently, (b) what changes are perceived for the final brand for SA Tourism, (c) how has SA Tourism communicated the current brand positioning exercise, (d) what (i) government and (ii) private sectors have been brought in to be part of the process in each sector and (e) what budgetary amount has been allocated for each line item for this purpose?

Reply:

(a) Government is currently undertaking a process to look at repositioning its public entities including South African Tourism (SA Tourism). Recommendations emanating from this process will be discussed and approved by Cabinet hence SA Tourism has not initiated rebranding of the entity.

(b)- (e) Not applicable

01 April 2021 - NW688

Profile picture: Chetty, Mr M

Chetty, Mr M to ask the Minister of Tourism

Whether (a) her department and/or (b) any entity reporting to her makes use of private security firms; if not, what is the position in this regard; if so, in each case, what is the (i) name of each firm, (ii) purpose, (iii) value and (iv) duration of each specified contract?

Reply:

a) Whether the department makes use of private security firms.

(i) Name of each firm

(ii) Purpose

(iii) Value

(iv) Duration of each specified contract

Octaves Group (PTY) LTD

Physical security guarding services

R 5 057 488.84

( For full contract)

3 Years

( 1 July 2020 to 30 June 2023)

b) Whether the entity makes use of private security firms.

(i) Name of each firm

(ii) Purpose

(iii) Value

(iv) Duration of each specified contract

Fidelity Security Services (Pty) Ltd,

Registration: 1997/013274/07

Provision of 24-7-365 days Security and Guarding services to SA Tourism, Head Office

R4,367,942.29

( For full contract)

( Exl Country Offices)

5 Years

(1 February 2020 to 31 January 2025)

01 April 2021 - NW761

Profile picture: Winkler, Ms HS

Winkler, Ms HS to ask the Minister of Tourism

What eco-tourism strategies and/or plans has her department developed and implemented to encourage growth in the tourism sector?

Reply:

The Department of Tourism implements a number of initiatives that support eco-tourism. These include amongst others support for projects in National and Provincial Parks, Heritage Sites and Rural areas in terms of product development and enhancement. Furthermore, the department’s enterprise development programme targets SMMEs that operate within and adjacent to these areas to ensure accrual of benefits to local communities from the growth of tourism activities in such areas. These activities cover amongst others tour operations, accommodation, food etc. An important addition in this regard has been the joint development by the Department of Tourism, SANParks and National Treasury of the framework for concessions, which ensures that transformation imperatives are firmly upheld in the granting of concessions, thereby supporting inclusivity in the growth eco-tourism.