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30 April 2021 - NW873

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Winkler, Ms HS to ask the Minister of Tourism

What (a) total number of project targets were missed in the first, second and third quarter of the 2020-21 financial year due to failure to appoint third party service providers, (b) are the details of the specified projects and (c) is the time frame for appointment of the third party service providers to ensure that delayed targets are met?

Reply:

a) The department presented the reports for Quarters 1, 2 and 3 of the 2020/21 financial year on the following dates respectively, 06 October 2020 and 02 March 2021. The reports contained details on areas of achievements, areas where quarterly targets were missed, reasons for non-achievement and the corrective measures.

b) The Honorable member is referred to the reports as previously submitted to the Portfolio Committee on Tourism.

c) The final information on the achievement of targets has not been verified/confirmed through audit processes as yet. The member will be furnished with the final details once the Annual Performance Report is tabled after the audit processes.

23 April 2021 - NW923

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De Freitas, Mr MS to ask the Minister of Tourism

How (a)(i) has the domestic tourism industry adhered to the implementation of the COVID-19 Tourism Safety Protocols since the opening of domestic tourism under Alert Level 2 and (ii) was this (aa) ascertained and (bb) measured and (b)(i) has the domestic market improved and/or picked up since the announcement of the relaxation of travel restrictions under Alert Level 2 and (ii) was this (aa) ascertained and (bb) measured?

Reply:

(a) (i) Department of Tourism working together with the private sector have been pro-active in establishing Directions and Protocols respectively as measures to reduce transmission risk across all sub-sectors. The Covid-19 protocols are rolled out by the sector under a self-regulatory framework in conjunction with the government’s Risk-Adjusted Strategy. The domestic tourism industry was not excluded to the efforts of law enforcement authorities to enforce adherence to the measures put in place by government to limit the spread of the virus. Law enforcement agencies has raised concerns of some establishments who were found to be none- complaince, this were mainly by some restaurant and this was raised with the sector.

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(ii) (aa) and (bb) No survey was done on this matter. However feedback received from the industry points to majority of the sector being in compliance. Furthermore, observations made during visits to establishments show that industry is ready with compliance to the protocols and safe operations.

(b) (i) There has been some form of recovery in the domestic sector although it is still below the pre-COVID-19 levels. Since the Risk adjusted strategy was implemented in March 2020 there has been a steady improvement/ progress from Level 5 to Level 1. Following the easing of lockdown to level 3 in June 2020, domestic tourism started picking up from August 2020 resulting in the performance at different levels of lockdown depicted in the table below.

Month

COVID 19 Level

Trips

August 2020

L2

2,465,260

September 2020

L1

2,236,371

October 2020

L1

2,266,853

November 2020

L1

1,174,491

December 2020

L1 and adjusted L3

1,358,772

(ii) (aa) and (bb) SA Tourism conducts monthly surveys that track travel patterns and behaviour of South Africans within the country.

21 April 2021 - NW651

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Gumbi, Mr HS to ask the Minister of Tourism

(1)Whether there are any public funds that are used towards the management of community tourism organisations (CTOs); if not, what is the position in this regard; if so, what (a) amount and (b) are the relevant details; (2) whether there are any public funds that are transferred to CTOs, if not, what is the position in this regard; if so, (a) what amount, (b) how is the amount determined for each CTO and (c) which department and/or entity provides the funds?

Reply:

(1) and (2) Community Tourism Organisations (CTOs) are independent associations based on voluntary participation by their membership. The organisations are responsible for their operations including financial aspects thereof. The Department of Tourism does not fund CTOs.

21 April 2021 - NW469

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Gumbi, Mr HS to ask the Minister of Tourism

What (a) are the (i) legislative and (ii) policy responsibilities and (b) is the purpose of the Community Tourism Organisation?

Reply:

The Department of Tourism does not have policy and/or legislative responsibilities regarding Community Tourism Organisations. However, the department has a responsibility to reach out to tourism stakeholders at all levels, and to maintain sound intergovernmental relations by working with and through provinces and local government where appropriate.

21 April 2021 - NW468

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Gumbi, Mr HS to ask the Minister of Tourism

What is the (a) name, (b) surname, (c) telephone number and (d) email address of each chairperson of the Community Tourism Organisation?

Reply:

The Department of Tourism does not keep data on Community Tourism Organisations (CTOs) and works through provinces and local government as points of entry when it comes to outreaches and engagements with local tourism stakeholders including CTOs. The Honourable member may directly liaise with relevant province/s and/or local government in this regard.

21 April 2021 - NW467

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Gumbi, Mr HS to ask the Minister of Tourism

What total number of community tourism organisations are currently operational in each province?

Reply:

The Department of Tourism does not keep data on Community Tourism Organisations. The Department’s point of entry to community organisations is through Provincial and Local government with due recognition of the concurrency of the tourism legislative mandate. The department maintains this approach as it has worked effectively in terms of outreach and engagements with local tourism communities as well as from an intergovernmental relations point of view. Thus, the department acknowledges concurrent legislative competence and that local govenment is responsible for the development of local tourism including matters related to community tourism organisations.

21 April 2021 - NW652

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Gumbi, Mr HS to ask the Minister of Tourism

(1)Whether she has any structured ongoing engagement with community tourism organisations (CTO); if not, why not; if so, what are the relevant details; (2) what (a) proportion of CTOs has she and/or her department found to be effectively operational in each province and (b) are the criteria that determines this; (3) (a) what is the last date that she had a structured engagement with CTOs, (b)(i) where and (ii) how did this take place, (iii) who were the participants in this engagement and (iv) what was the basis of the discussion?

Reply:

1. The Minister of Tourism undertakes tourism stakeholder outreaches across the country, wherein she engages with various stakeholders within local communities. Thus, the Minister takes an inclusive approach at a community level with participation by all affected and interested parties.

2. (a) and (b) Neither the Department of Tourism nor the Minister of Tourism have mandate to evaluate functionality of Community Tourism Organisations or any other tourism association as these are voluntary associations.

3. (a)(i) and (b)(i) and (ii) The latest engagement was in the Northern Cape in the areas of Upington and Rimvesmark in a form of Ministerial outreach linked to the tourism recovery efforts and revitalisation of domestic tourism in particular.

(iii)The engagements were attended by amongst others the provincial government, local government, and local tourism business community.

(iv)To obtain insights into the key tourism issues and opportunities for improvements where necessary.

15 April 2021 - NW925

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De Freitas, Mr MS to ask the Minister of Tourism

(a) At what stage is the process of the rebranding of SA Tourism currently, (b) what changes are perceived for the final brand for SA Tourism, (c) how has SA Tourism communicated the current brand positioning exercise, (d) what (i) government and (ii) private sectors have been brought in to be part of the process in each sector and (e) what budgetary amount has been allocated for each line item for this purpose?

Reply:

(a) Government is currently undertaking a process to look at repositioning its public entities including South African Tourism (SA Tourism). Recommendations emanating from this process will be discussed and approved by Cabinet hence SA Tourism has not initiated rebranding of the entity.

(b)- (e) Not applicable

01 April 2021 - NW655

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De Freitas, Mr MS to ask the Minister of Tourism

(a) What communication with international stakeholders has been undertaken by the SA Tourism about the relaxing of travel restrictions, (b) who are the stakeholders, (c) what has been the content of such communication and (d) on what date did such communication take place in each instance?

Reply:

a) SA Tourism has regularly conducted media interviews on the topic with a wide array of media publications across online, print and broadcast. These interviews ensure that the message around the relaxation of travel restrictions filtered down either through the media publication or the promotion of the interviews via social media platforms.

Furthermore, SA Tourism is constantly liaising with counterparts in the private sector in order to align on efforts to ensure that the message filters down to the trade both nationally and internationally. The last meeting of this sort was held with the following private sector stakeholders, TBCSA, SATSA, SAACI and BARSA.

b) The stakeholders are Trade, the Private sector and the Media.

c) Please refer to (a) above for the contents

d) Communication started shortly before the first COVID19 case in South Africa and continues to date as the country implements the Risk Adjusted Strategy to maintain a balance between lives and livelihood in the management of the pandemic.

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01 April 2021 - NW816

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De Freitas, Mr MS to ask the Minister of Tourism

With reference to SA Tourism and its communication with local stakeholders about relaxing travel restrictions, (a) what communication has been undertaken, (b) with whom has her department communicated, (c) what were the contents of such communication and (d) on what date did such communication take place in each case?

Reply:

a) SA Tourism has regularly conducted media interviews on the topic with a wide array of media publications across online, print and broadcast. These interviews ensure that the message around the relaxation of travel restrictions filtered down either through the media publication or the promotion of the interviews via social media platforms.

Furthermore, SA Tourism is constantly liaising with counterparts in the private sector in order to align on efforts to ensure that the message filters down to the trade both nationally and internationally. The last meeting of this sort was held with the following private sector stakeholders, TBCSA, SATSA, SAACI and BARSA.

b) SA Tourism has communicated with Provincial tourism authorities, the private sector and media.

c) Please refer to ( a) above for the content.

d) Communication started shortly before the first COVID19 case in South Africa and continues to date as the country implements the Risk Adjusted Strategy to maintain a balance between lives and livelihood in the management of the pandemic.

01 April 2021 - NW806

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Sithole, Mr KP to ask the Minister of Tourism

What number of (a) programmes has her department created to promote domestic tourism and (b) jobs were created by these programmes?

Reply:

a) As part of reigniting demand, domestic tourism market has been prioritised for recovery of the sector. In this regard, the Department of Tourism and its entity SA Tourism are running a domestic tourism campaign. This is supported by the continuation of the Sho’t left campaign, which supports a deal driven and consumer based approach. It also includes outreaches by the Minister and Deputy Minister to take the campaign to some of the best attractions across the rural areas, small towns and townships that don’t always get as much coverage. Thus, there is only one domestic tourism campaign supported by various initiatives including support for compliance with COVID19 operational safety requirements. Going forward, the Department of Tourism and SA Tourism will add a domestic events campaign focusing on both business and other events.

B) Tourism sector jobs are accounted for through the Tourism Satellite Account and, also through estimates by the World Travel and Tourism Council (WTTC). The latest available figures are for 2019 from the WTTC, which indicate that direct employment was at 759,900 jobs, and combined (direct and indirect) employment was at 1,483,200 jobs. It is imporatant to note that in measurement of impact, such as employment, there is no separation between jobs from domestic tourist activities and those from activities by international tourists as services are provided to both tourists’ categories alike. However, the Department of Tourism anticipates that the jobs reported for the 2019 period would have been severely impacted upon by the outbreak of the pandemic.

01 April 2021 - NW761

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Winkler, Ms HS to ask the Minister of Tourism

What eco-tourism strategies and/or plans has her department developed and implemented to encourage growth in the tourism sector?

Reply:

The Department of Tourism implements a number of initiatives that support eco-tourism. These include amongst others support for projects in National and Provincial Parks, Heritage Sites and Rural areas in terms of product development and enhancement. Furthermore, the department’s enterprise development programme targets SMMEs that operate within and adjacent to these areas to ensure accrual of benefits to local communities from the growth of tourism activities in such areas. These activities cover amongst others tour operations, accommodation, food etc. An important addition in this regard has been the joint development by the Department of Tourism, SANParks and National Treasury of the framework for concessions, which ensures that transformation imperatives are firmly upheld in the granting of concessions, thereby supporting inclusivity in the growth eco-tourism.

01 April 2021 - NW688

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Chetty, Mr M to ask the Minister of Tourism

Whether (a) her department and/or (b) any entity reporting to her makes use of private security firms; if not, what is the position in this regard; if so, in each case, what is the (i) name of each firm, (ii) purpose, (iii) value and (iv) duration of each specified contract?

Reply:

a) Whether the department makes use of private security firms.

(i) Name of each firm

(ii) Purpose

(iii) Value

(iv) Duration of each specified contract

Octaves Group (PTY) LTD

Physical security guarding services

R 5 057 488.84

( For full contract)

3 Years

( 1 July 2020 to 30 June 2023)

b) Whether the entity makes use of private security firms.

(i) Name of each firm

(ii) Purpose

(iii) Value

(iv) Duration of each specified contract

Fidelity Security Services (Pty) Ltd,

Registration: 1997/013274/07

Provision of 24-7-365 days Security and Guarding services to SA Tourism, Head Office

R4,367,942.29

( For full contract)

( Exl Country Offices)

5 Years

(1 February 2020 to 31 January 2025)

01 April 2021 - NW573

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Winkler, Ms HS to ask the Minister of Tourism

(1)Whether her department has established what percentage of tourism can be attributed to eco-tourism annually for the past five years; if not, why not; if so, what are the relevant details; (2) (a) what growth has been identified in eco-tourism since the inception of the Green Tourism Incentive Programme (GTIP) and (b) will the growth be plotted annually since the GTIP inception

Reply:

(1) No, the department does not collect statistics under a category called eco-tourism. Department monitors the tourism sector’s performance through classified industries related to the Tourism Satelite Account as per System of Industrial Classifications. These include, accommodation, food and beverages, transportation, travel agencies and other reservation services, cultural industries, sports and recreational industries, and retail trade (tourism connect goods). This is an approach that is followed worldwide, including by National Statistical agencies and the UNWTO in the measurement of the sector’s performance and provides standardisation of economic data and comparability thereof.

(2) (a) and (b) GTIP is not an eco-tourism focused incentive. It provides businesses with grant support for energy and water efficiency technology, including retro-fitment. Thus, there is no direct relationship between eco-tourism and the Green Tourism Incentive Programme.

31 March 2021 - NW653

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De Freitas, Mr MS to ask the Minister of Tourism

(a) What is being done to reduce the outsourcing of functions and services within SA Tourism, (b) what are the (i) time frames, (ii) timelines and (iii) deadlines in this regard, (c) what functions and services will be prioritised and (d) how will this be (i) monitored and (ii) measured?

Reply:

a) What is being done to reduce the outsourcing of functions and services within SA Tourism.

South African Tourism strictly monitors the appointment of consultants as evidenced by the fact that consultants may only be appointed after a comprehensive gap analysis has been approved by the Chief Executive Officer. The outsourcing model remains relevant as the entity requires specilised agency services like marketing content creation, production, creative, media, activation etc, as there are currently no internal human resource, systems capacity and expertise to carry out these services. In order to ensure the most effecient way of outsourcing marketing services, South African Tourism during the current year changed the agency fee model from fixed retainer to an activity based fee structure.

South African Tourism is currently in the process of reviewing all contracts in the ICT space with the aim of reducing reliance on external consultants especially in the helpdesk and support service as well as system support and database space.

b) What are the (i) time frames, (ii) timelines and (iii) deadlines.

The conversion for marketing services from a fixed retainer to an activity based fee will be concluded in the 2021/22 financial year.

(c) The following services in the ICT services wil be prioritised.

– helpdesk & support services and

– support and database services.

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d) How will this be (i) monitored and (ii) measured.

(i) Will be monitored through expenditure.

(ii) Measured through efficiencies.

31 March 2021 - NW872

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Winkler, Ms HS to ask the Minister of Tourism

(a) On what date will the Rail Tourism Survey Report be completed and (b) what (i) is the objective of the Rail Tourism Survey and (ii) are the details of the steps towards the completion of the Rail Tourism Survey?

Reply:

a) The Rail Tourism Survey Report will be completed on 31 March 2021

b) (i) Objective of the Rail Tourism Survey is:

To understand the rail tourism environment through exploring and assessing various aspects (nature of the concept, market demand and supply issues, planning and operational modalities, funding, monitoring and evaluation mechanisms with key stakeholders), with the objective to inform policy, viability processes, support rail tourism analysis functions, route utilisation strategies, regional planning assessments, rail tourism economic models, rail scheme assessments and station catchment analysis.

(ii) The details of the steps towards the completion of the Rail Tourism Survey.

The approach covers the following steps:

(a) Project Orientation that lead to an Inception Report

(b) Literature Review and Survey Framework that lead to a Survey framework

(c) Data collection that lead to a data collection report

(d) Survey Analysis that lead to a Data Analysis Report

(e) Reporting and Project Closure that lead to the final Survey Report and close- out Report

31 March 2021 - NW817

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De Freitas, Mr MS to ask the Minister of Tourism

With reference to her department and its communication with local stakeholders about relaxing travel restrictions, (a) what communication has been undertaken, (b) with whom has her department communicated, (c) what were the contents of such communication and (d) on what date did such communication take place in each case?

Reply:

a) Communication undertaken related to implications of COVID19 outbreak, as well as clarification and awareness raising around the Ministerial directions issued in terms Disaster Management Act. The department’s engagements also focused on health protocols to give confidence to tourists and to ensure that the sector supports the country’s efforts to minimize the spread of COVID19 infection. Finally, the focus was also on recovery and long-term sustainability of the sector post the pandemic.

b) The communication was with the industry, media, other departments and organs of the state and the international community.

c) Please refer to (a) above for the contents

d) Communication started shortly before the first COVID19 case in South Africa and continues to date as the country implements the Risk Adjusted Strategy to maintain a balance between lives and livelihood in the management of the pandemic.

31 March 2021 - NW760

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Winkler, Ms HS to ask the Minister of Tourism

What strategy does her department have to incentivise tourism to rural areas and not just in urban areas and metros, as global travel restrictions are lifted?

Reply:

In response to the lack of travel amongst South Africans especially the previously disadvantaged communities, the Domestic Tourism Scheme was developed to respond to the challenges highlighted in the DTGS and encourage group travel.

The Scheme is one of the tools that the department uses to promote and encourage domestic tourism, particularly amongst the previously disadvantages communities, thus increasing the number of domestic travellers. It is used to familiarise the new travellers with the services of tour operators, who can organise holiday trips on individual’s behalf and remove the burden from the unseasoned traveller. Often this traveller is not familiar with booking these services. The scheme makes it easier for ordinary South Africans to travel and know their country. The Department has developed a Domestic Tourism (incentive) Scheme, which has been piloted through partnerships with national parks and provincial reserves. The program is envisioned to design and galvanize different social tourism groups; from rural and urban areas; to buy in and participate in the program.

A Social Tourism Directory has also been developed with the most recent information on tourism attractions. The directory is targeting the previously untraveled communities which will include the youth, people with modest to low income, senior citizens, stokvels/social groups and people living with disabilities. This directory is a tool to make information available and accessible regarding tourism attractions, services and places of interest to the identified target groups. Its purpose is to encourage travel amongst South Africans by making the information available and accessible, so that more South Africans can travel and enjoy the benefits thereof.

Product diversification efforts that aim to enhance rural and township related experiences shall also serve as an incentive for rural tourism.

31 March 2021 - NW654

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De Freitas, Mr MS to ask the Minister of Tourism

(a) How is the new Marketing Investment Framework linked to the Tourism Recovery Plan, (b) what are the details of the new Marketing Investment Framework, particularly in response to the COVID-19 in the affected core markets, (c) how are travel restrictions going to affect the implementation of the new Marketing Investment Framework, (d) what are the new markets that have been incorporated in the new Marketing Investment Framework and (e) what is the focus of the new Marketing Investment Framework with regard to (i) African, (ii) Asian, (iii) European, (iv) North American and (v) South African markets?

Reply:

a) In 2016/17, SA Tourism, in partnership with the Tourism industry, developed a Marketing Investment Framework (MIF) that was focused on identifying markets, optimising marketing investments across the identified target markets, and distributing resources to help meet the set objectives. Every three to five years, SA Tourism then reviews its portfolio in order to improve its ability to dynamically and effectively allocate and manage its budgets and resources

In 2020, SA Tourism initiated a revision of the Marketing and Investment Framework using 2019 as the base year to review the portfolio. The review came at an opportune time as the global markets are facing the challenges presented by COVID 19 pandemic. The framework will further assist in the implementation of the strategic interventions of the recovery plan. The process of the review made use of key variables related to performance, outlook, South Africa’s ability to win in the market, return on past investments, and other criteria.

It should be noted that the Tourism Recovery Plan is currently in the process of being submitted to cabinet.

b) Details of the new Marketing Investment Framework. The framework process considered four (4) main stages of evaluating the markets. 

Level 0 - Data availability


For market prioritisation, the framework considered all the 54 countries in the continent, and shortlists markets based on their data availability across mandatory indicators such as Urban population, GDP PPP per capita purchasing power parity rates) , currency exchange rate, political stability index and education index.

Level 1 - Attractiveness (The size of travel in each country and what drives it)


The purpose of this stage is to quantify which macroeconomic indicators are important in driving travel. Considered indicators in the final model were political stability index, GDP PPP (purchasing power parity rates), Inflation rate, Unemployment percentage, Inequality in income, Currency exchange rate, education index, urban population, internet penetration and proximity to SA.

Level 2 Travel potential

The purpose of this stage is to rate countries based on their travel potential. A regression model is developed using the following indicators such as total outbound trips, size of domestic trips, passport index, tourist outbound expenditure, propensity to travel short haul vs long haul, business outbound trips, holiday trips, spend in SA and length of stay in SA.

Level 3 – SA’s ability to attract those markets

The purpose is to assess how easy would be for SA to operate in those countries. The indicators looked at visa regulation by SA. Furthermore, the model looked at SA’s presence in those countries, trading across border index, airports with direct flight, average cost of travel, hygiene index (covid19)

c) The challenges of the unprecedented COVID-19 pandemic have decimated the ability of many of these source markets to travel to South Africa. Source market travel restrictions, international government regulations and slashed airline routes will continue to severely impact the ability of international travel to South Africa for several months to come.

Consequently, the relative priority of the 24 markets (as mentioned in (d)) must be considered, in conjunction with dynamic and up to date information of variables that will affect the likelihood of travel from each market. This includes:

  • COVID-19 pandemic severity and outlook: Which is detailed by the current total cases of COVID-19, the current growth rate of COVID-19 (measured as weekly change per 10 000 of the population), and the projected COVID19 growth rate for Quarter 1 of 2021.
  • Government Stringency Index: Source market government policies to control the pandemic, such as border control, travel advisories which include quarantine (isolation), and local movement regulations which will influence the readiness of individuals to external travel.
  • Accessibility: Level of impact of travel to and from South Africa (land, air and sea).
  • Vaccination rollout: The pace, impact and resultant confidence levels for traveld) New markets that have been incorporated in the new Marketing Investment Framework.

In total, 24 markets / countries are identified for prioritisation, segmented into 16 “`Growth” and 8 “Defend” markets, with an additional set of markets ear marked as “Watchlist”. The 24 prioritised markets accounted for 92% of all international trips in 2019. The selection, to meet the 21 million target, comprises:

      • Eight (8) Africa Land markets
      • Two (2) Africa Air markets
      • Three (3) American markets
      • Seven (7) European markets
      • Four (4) Australasia and Middle East Markets (AAME )

The selection portfolio in 2019 accounted for

      • 83% of holiday arrivals,
      • 77% of MICE arrivals ( Meetings Incentives Conference and Exhibitions)
      • 92% of total international arrivals to South Africa in 2019

e) For the next 12-15 months, given the fast-changing dynamic of the COVID-19 pandemic and related uncertainty, the broader South African Tourism strategic focus is on domestic, regional and select global markets. In each market, a dual business and leisure focus will be adopted, as follows:

(i) South African Markets

Accelerate domestic demand and associated revenue for sustained growth

(ii) African Markets (Land and Air Markets)

Develop break through communication and content that drive brand positivity messaging to increase arrivals and spend for sustainable growth.

(iii) Global Markets (Europe, Americas and Asia)

Return the core business to marketing.

31 March 2021 - NW244

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Sithole, Mr KP to ask the Minister of Tourism

Whether her department has existing training programmes to capacitate local informal businesses based in the (a) townships and (b) rural areas; if not, why not; if so, what are the relevant details?

Reply:

(a) And (b) The Department of Tourism provides specific support programmes for both businesses in the townships and rural areas. Informal businesses that approach the Department for assistance are guided to platforms where they can obtain assistance and relevant support packages including being guided on the requisite compliance measures to access such support.

08 March 2021 - NW323

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Winkler, Ms HS to ask the Minister of Tourism

(1) Whether she has been informed of the severe international brand damage and ensuing impact on SA Tourism caused by the captive lion breeding and hunting industry, also known as canned lion hunting; if not, what is the position in this regard; if so, what are the relevant details; (2) what plans has her department put in place to address the issue of captive lion hunting and the negative impact this has on international tourism; (3) whether her department has been informed that the Safari Club International, the world's largest hunting club, has slammed the door shut on the canned lion industry of the Republic, announcing it will no longer allow captive-bred lion operators to advertise or market captive-bred lions at its annual convention and will reject all captive-bred lion entries; if not, what is the position in this regard; if so, what are the relevant details; (4) what is the (a) position and (b) plan of her department to address the brand damage caused to SA Tourism by the captive/canned lion hunting industry; (5) whether her department has been informed that a peer-reviewed paper authored by an environmental economist (Dr Ross Harvey), critiques the conservation and economic claims advanced by the captive-predator breeding industry in the Republic; if not, will her department engage the specified person and other experts to address the captive lion breeding industry; if not, why not; if so, what are the relevant details?

Reply:

1. The Department of Tourism acknowledges that any association to canned hunting of the destination brand presents challenges to the promotion of the destination. The department further recognises that wildlife management and animal welfare are within the mandates of the Department of Environment, Fisheries, Forestry as well as the Department of Rural Development, Agriculture and Land Reform. It is for this reason that in positioning the country’s brand, the Department and its entity, South African Tourism maintains the country’s legal framework on hunting in the brand messaging.

2. Not applicable, the matter falls under the departments stated in (1) above.

3. The Department of Tourism is not in a position to comment on individual business decisions. However, in engagements with the Professional Hunting Association of Southern Africa, the department emphasised the need to uphold responsible and sustainable tourism practices that must be in line with the law at all times.

4. (a) and (b) South Africa’s destination brand promotion is widely diversified based on the variety of experiences and products that it offers. The country’s messaging on matters of hunting where necessary is aligned to the legal framework governing the practice in the country.

5. Not applicable, the matter falls within the mandate of the departments stated in (1) above.

 

08 March 2021 - NW471

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De Freitas, Mr MS to ask the Minister of Tourism

(a) What is being done to develop internal capacity within SA Tourism (b) what are the (i) time frames, (ii) timelines and (iii) deadlines in this regard and (c) on what areas will such capacity development focus?

Reply:

a) A Workplace Skills Plan (WSP) is developed and submitted to CATHSSETA on an annual basis. The Workplace Skills Plan is informed by needs analysis from the Annual Performance Plan, Business Units Plans as well as individual employees Personal Development Plans.

b) (i)- (iii)The Workplace Skills Plan is developed and submitted to CATHSSETA by end of April annually for approval. Subsequent to that the identified training interventions are implemented throughout the financial year. An Annual Training Report (ATR) is further compiled to report progress on the implemented training interventions and the ATR is submitted with a WSP of the following year.

c) Training interventions that are identified mainly focus on building core and functional capabilities across South African Tourism value chain. The following are some of the prioritised capacity development focus areas:

• Sales and Marketing,

• Project Management,

• Business Communications,

• People Management, and

• Business Risk Management.

 

08 March 2021 - NW571

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Winkler, Ms HS to ask the Minister of Tourism

(1)(a) On what date was the Green Tourism Incentive Programme (GTIP) initiated and (b) what total (i) amount has been budgeted for the GTIP annually since its inception, (ii) number of recipients have received GTIP funding since its inception, (iii) amount of funding did each recipient receive and (iv) amount has been paid out annually to GTIP recipients since its inception; (2) whether she will furnish Ms H S Winkler with a list of all recipients who have received the GTIP since its inception; if not, why not; if so, what are the further relevant details?

Reply:

1. (a) The Green Tourism Incentive Programme (GTIP) was launched on 19 October 2017 and the first application window opened for applications on 1 November 2017.

(b) (i) The GTIP has been capitalised with a total of R142.5 million transferred in annual tranches over the 2017/18 to 2019/20 Medium Term Expenditure Framework to the Industrial Development Corporation (IDC) as the appointed partner to develop, implement and administer the GTIP on behalf of the Department of Tourism.

(b)(ii) As at 31 December 2020, 50 applicants were approved for GTIP funding and 12 of these applicants have already had funds disbursed to them.

(b) (iii) The breakdown of funds disbursed so far are as per the table below:

Applicant 1

R 195 777-90

Applicant 2

R 141 472-60

Applicant 3

R 245 127-00

Applicant 4

R 575 229-30

Applicant 5

R 902 650-04

Applicant 6

R 22 128-45

Applicant 7

R 93 646-00

Applicant 8

R 249 046-21

Applicant 9

R 379 097-61

Applicant 10

R 514 081-47

Applicant 11

R 548 978-00

Applicant 12

R 369 373-02

(iv) The annual breakdown of disbursements are as follows:

Financial Year 2019-2020: R 783 947

Financial Year 2020-2021: R 3 452 660

2. Following the provisions of the Promotion of Access to Information Act, 2000, the personal details of the recipient may only be released following applicable processes and with the consent of the recipient.

 

08 March 2021 - NW324

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Winkler, Ms HS to ask the Minister of Tourism

What is the climate change adaptation and resilience strategy of her department given the imminent impact of climate change on local tourism; (2) whether her department has met with key role players and experts on the impact of climate change on tourism to mitigate the worst impact it is likely to have on tourism; if not, (a) on what date will a meeting be convened and (b) who will extend an invitation to attend the meeting; if so, (i) on what date was the meeting convened, (ii) who were in attendance and (iii) what was the agenda of the meeting; (3) whether a strategy and/or plan was adopted going forward; if not, why not; if so, on what date will a follow-up meeting be convened

Reply:

1. The Department of Tourism developed the National Tourism and Climate Change Response Programme focusing on adaptation and mitigation in the sector. The department further conducted a climate change risk and vulnerability assessment of 27 tourism sites across the country, culminating into a three year tourism adaptation implementation plan 2019/20 financial year. As part of its implementation plan, the department is developing a climate change communication plan.

2. (a)-(b)

(i) The department has had a number of engagements with key role players and experts in climate change, some of whom were members of the Task Team that drove the development of the National Tourism and Climate Change Response Programme. Going forward, climate change related work will be an integral part of the Environmental Implementation Plan (EIP) which is being develop in the current financial year. Engagement on these matters are taking place on a regualr basis.

(i) The department is not in a position to provide this information as it constitutes third party’s personal information.

(ii) Discussions pertain to climate change adaptation and mitigation matters with the tourism context.

3. As indicated in (1) above. A three year implementation plan on tourism and adaptation was developed and is currently being implemented and meetings are regularly convened with regard to the Environmental Implementation Plan (EIP) development.

 

08 March 2021 - NW572

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Winkler, Ms HS to ask the Minister of Tourism

(1)Where does her department receive the Green Tourism Incentive Programme (GTIP) funding from; (2) whether there are any (a) partners, (b) external funders and/or (c) international contributors to the GTIP; if not, what is the position in this regard; if so, what are the details of the specified contributors?

Reply:

1. Where does the department receive the Green Tourism Incentive Programme (GTIP) funding from.

Funds utilised for the design, implememtation and administration of the GTIP are part of the Tourism Incentive Programme allocation under the Department’s MTEF budget allocation.

(2) (a) The GTIP is implemented in collaboration with the Industrial Development Corporation (IDC) who have been appointed to develop, implement and administer the GTIP on behalf of the Department of Tourism through a Memorandum of Agreement.

(b) No external funders are involved in the GTIP.

(c) No international contributors are involved in the GTIP.

04 March 2021 - NW382

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De Freitas, Mr MS to ask the Minister of Tourism

With reference to the focus on tourism from African countries, (a) which countries in particular will be prioritised, (b) what (i) criteria and (ii) data was used for such prioritisation, (c) what will be done to develop and grow the markets and (d) what are the (i) focus market segments, (ii) timelines, milestones and deadlines per market segment and (iii) budgets per market segment?

Reply:

a) Markets of key focus in 2021/22 fiscal are: Nigeria; Kenya; Zambia; Malawi; Mozambique; Zimbabwe; eSwatini; Lesotho; Botswana and Namibia.

b) (i) and (ii) An in-depth analysis to determine priority markets for marketing investment in the next 3-5 years was undertaken in mid-2020 and concluded by the end of 2020. The process considers data availability for the decision-making, size of travel market, attractiveness characteristics, and ability to attract it to travel to the destination.

c) Key focus in the continent in the upcoming financial year will be on driving brand positivity messaging through the new regional campaign and also to capacitate both the source market trade and South African Product Owners.

(d) (i) –( iii) Detailed plans for the financial year 2021/22 shall be based on Annual Performance Plan that is still to be tabled.

04 March 2021 - NW472

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De Freitas, Mr MS to ask the Minister of Tourism

(a) What is being done to reduce outsourced functions and services within the national Department of Tourism, (b) what are the (i) time frames, (ii) timelines and (iii) deadlines in this regard, (c) what functions and services will be prioritised and (d) how will this be (i) monitored and (ii) measured?

Reply:

a) What is being done to reduce outsourced functions and services within the department.

At this stage the department has no plan to reduce outsourced functions and services within the department, due to the nature of these services and limited compensation budget. However, the department enters into negotiations with winning bidders for different services to ensure efficiency in the use of limited fiscal resources.

b) (i)-(iii) Not applicable

c) Not applicable

d) (i) – (ii) Not applicable.

04 March 2021 - NW470

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De Freitas, Mr MS to ask the Minister of Tourism

a) What is being done to develop internal capacity within the national Department of Tourism, (b) what are the (i) time frames, (ii) timelines and (iii) deadlines in this regard and (c) on what areas will such capacity development focus?

Reply:

a) Branch managers are tasked to identify strategic training and development priorities. Training needs are furthermore identified through Personal Development Plans signed off annually between employees and supervisors. The skills gap is further identified through the outcomes of Performance management processes and the audit reports. After identifying the transversal training needs, the department develops and implements an annual Workplace Skills Plan. Technical and individual skills gaps are identified and addressed outside of the Workplace Skills Plan, and referred to as ‘ad-hoc’ training. Capacity is also developed through the awarding of bursaries to employees. The approved Learning and Development policy promotes educational development that supports the strategic objectives of the department and of government as a whole.

b) (i) - (iii) The Workplace Skills Plan (WSP) is developed and submitted annually by end of May. Training programmes for transversal skills are scheduled throughout the training year and must be finalised by the end of the financial year. Bursaries are awarded annually, in preparation for the Academic Year, starting in January.

c) In the current financial year focus has been on the following transversal skills:

  1. Digital Transformation
  2. Project Management
  3. Contract Management
  4. Disability Management
  5. SMME development and support
  6. Tourism Analytics
  7. Leadership during crisis
  8. Public Service Senior Management Service Pre-entry programme

Other skills development programmes directed at the internship programme, included Breaking Barriers to Entry into the Public Service as well as Emotional Intelligence.

 

04 March 2021 - NW386

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Sithole, Mr KP to ask the Minister of Tourism

Whether, with reference to the recent statement of the President, Mr M C Ramaphosa, that the Tourism Recovery Plan entails three strategic themes, namely reigniting demand, rejuvenating supply and strengthening enabling capability, she will break the strategies down into practical examples of how her department will ensure the success of the plan; if not, what is the position in this regard; if so, what are the (a) full relevant details and (b) timelines attached to the plan?

Reply:

The Tourism Sector Recovery Plan’s interventions shall be contained in the plan which will be publicly available upon completion of Cabinet approval processes in this regard. The plan will also be integrated into the Annual Performance Plans of both the Department of Tourism and South African Tourism starting 2021/22 financial year to ensure implementation thereof. Furthermore, the plan also takes into account a whole of government approach in its implementation.

(a) – ( b) Not applicable

04 March 2021 - NW383

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De Freitas, Mr MS to ask the Minister of Tourism

With reference to the opening of international borders, what (a) are the plans to engage National Treasury to obtain more of the budget and (b) would be the main requirements for the budget?

Reply:

The Department of Tourism, as is the case with all other organs of state at a national level, make budget requirements and motivation submissions to the National Treasury within the medium term expenditure framework (MTEF) cycle which concludes with the budget speech prior to the finalisation of the Annual Performance Plans (APPs). Thus the Department and its entity, South African Tourism ensures that the APPs are within the financial means available in terms of the MTEF allocations.

a) and (b) Not applicable

24 February 2021 - NW205

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Winkler, Ms HS to ask the Minister of Tourism

(1)With reference to the unsubsidised Charter and Tourism Bus Industry that have not been able to work a day utilising their Tourism & Charter permits since 26 March 2020, whereas many operators have paid their prepaid licence fees for the year March 2020 to March 2021, (a) on what date will the Department of Transport reimburse the license fees, (b) will permit holders be required to pay for the 2021-22 financial year even if they paid for the 2020-21 financial year but had not operated at all and (c) what engagements have her department and the Department of Transport undertaken to discuss and resolve the issue of the reimbursement of the prepaid license fee; (2) whether her department and the Department of Transport have engaged in any discussion and/or meeting to resolve and plan a way forward to assist the Charter and Tourism Bus Industry with the query on their prepaid licensing fees; if not, on what date is it envisaged that the (a) two departments will meet and (b) issue of the license fees be addressed; if so, what are the further relevant details?

Reply:

Various role players contribute to tourism. Prepaid licensing fees for the Charter and Tourism Business Industry is not the competency of the Department of Tourism, but the mandate of the Department of Transport. The department engages from time to time with the Department of Transport on various matters. The Honourable member may refer the question to the Minister of Transport.

1. (a) to (c) Not applicable.

2. (a) to (b) Not applicable.

23 February 2021 - NW22

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Mthenjane, Mr DF to ask the Minister of Tourism

What steps has she taken to ensure that the post-COVID-19 tourism sector is more representative of all the racial groups in the Republic, instead of seemingly being dominated by white persons?

Reply:

Government’s transformation policy and in particular the Implementation of the Broad Based Black Economic Empowerment Act is central to the rollout of departmental programmes. Furthermore, the department implements programmes aimed at supporting black people’s participation in ownership, management control, skills development and enterprise development amongst others. The department’s programmes have by design a footprint in the rural areas of our country. The department will continue along this path to ensure that black people are part of the tourism sector post Covid-19 pandemic. Among other interventions on working towards transformation of the sector, we launched the Tourism Equity Fund.

23 February 2021 - NW212

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De Freitas, Mr MS to ask the Minister of Tourism

(a) What mechanisms, processes and procedures are in place in respect of the Tourism Equity Fund, (b)(i) how will successes and failures be monitored and analysed, (ii) how often will this be done and (iii) by whom, (c) what criteria will be used in the prioritisation of applications, (d) what minimal qualifications must applicants to the fund have to qualify and (e) who will administer the fund?

Reply:

a) What mechanisms, processes and procedures are in place in respect of the Tourism Equity Fund.

  • The sefa Board approves the investment guidelines of the Tourism Equity Fund based on the agreed Memorandum of Agreement with the Department of Tourism.
  • A dedicated portfolio management strategy applies to the ring-fenced funds with regards to funding allocation, accounting, and reporting.
  • sefa will report to the Department of Tourism on a quarterly basis on the performance of the fund as well as consolidate the performance and outcomes of the Fund within its annual financial statements and annual report.

(b)(i) How will successes and failures be monitored and analysed.lections and Reporting

    • The beneficiaries will also receive non-financial support to ensure support
    • Approved applicants will be monitored for at least three years after final disbursement.
    • Site inspections will be conducted with all the approved applicants at each claim stage before disbursements. A site inspection report will be completed as part of this process.
    • Approved applicants are required to participate and a monitoring report will be completed as part of this process.
    • Where Development Finance Institutions (DFIs) or other commercial finance institutions form part of funders for projects, the main DFI / commercial funder must submit bi-annual progress report on all beneficiaries projects funded as part of the TEF for the duration of the fund.

(ii) and (iii) Projects will be monitored quartely by the Department of Tourism and sefa.

(c) What criteria will be used in the prioritisation of applications.

The following are the funding requirements:

  • Business Profile
  • BBBEE certificate or affidavit
  • Company statutory documents
  • FICA documents
  • Certified ID copies of Directors/Members
  • 12 months bank statements
  • Latest Annual Financial Statements and Management Accounts not older than three months from date of application (Statement of Financial Performance and Statement of Financial Position) – where applicable
  • 5 year Cash Flow Projections (with clear assumptions) – where applicable
  • Relevant industry certification – where applicable
  • Facility Statements of other funders – where applicable

(d) What minimal qualifications must applicants to the fund have to qualify.

  • Be a registered legal entity in South Africa in terms of the Companies Act, 1973 (as amended); Close Corporations Act, 1984 (as amended); and the Cooperatives Act, 2005 (as amended)
  • Be 100% owned by South African citizens.
  • Be predominantly black-owned (51%).
  • Be registered and compliant with the South African Revenue Service.
  • Be majority black owner-managed and controlled.
  • Operate in the qualifying sectors.

(e) The fund will be administer by the Small Enteprise Financial Agency (sefa)

23 February 2021 - NW214

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De Freitas, Mr MS to ask the Minister of Tourism

(a) What total number of the tourism offices throughout the world does the Republic still have operational and functioning, (b) where is each of the specified offices situated, (c) what budget has been allocated to each office (i) in the past three financial years and (ii) since 1 April 2020, (d) what expenditure has each office incurred (i) in the past three financial years and (ii) since 1 April 2020 and (e)(i) what are the main Key Performance Areas (KPAs) for each of the offices and (ii) how are the KPAs monitored and measured?

Reply:

a) South African Tourism operate globally through offices in 10 counties, it must be noted that the Minister has requested the board to review this offices and present a report with recommendations before financial year end.

b) Where is each of the specified offices situated.

Nigeria

Germany

UK

US

Netherlands

France

China

Japan

India

Australia

Lagos

Frankfurt

London

New York

Amsterdam

*Paris

Beijing

Tokyo

Mumbai

Sydney

*South African Tourism moved out of its Paris office space due to the high cost of rent. The team has been housed in virtual offices in Paris while suitable offices are being sought.

c) What budget has been allocated to each office: (ZAR)

 

AFRICA

AMERICAS

EUROPE

ASIA

AUSTRALASIA

 

Nigeria

US

Germany

UK

France

Netherlands

India

China

Japan

Australia

2017/18

31 336 173

80 128 526

70 587 093

61 241 379

50 299 260

36 340 817

50 922 009

36 199 037

16 889 252

32 506 659

2018/19

30 036 783

76 265 152

77 994 899

71 851 647

31 392 564

49 998 733

49 595 332

36 631 210

20 463 251

40 428 712

2019/20

26 210 153

104 874 679

64 665 996

69 127 524

45 425 302

43 207 601

44 694 662

39 526 887

15 513 332

43 993 558

(ii)Since

1 April

12 020 803

20 568 796

18 304 367

18 422 864

16 989 398

13 881 719

17 190 343

11 301 529

7 248 486

14 227 593

d) What expenditure has each office incurred: (ZAR)

 

AFRICA

AMERICAS

EUROPE

ASIA

AUSTRALASIA

 

Nigeria

US

Germany

UK

France

Netherlands

India

China

Japan

Australia

2017/18

29 929 382,18

89 673 998,13

63 416 737,35

80 418 753,12

44 371 186,92

40 384 310,26

49 391 953,82

38 214 129,16

18 451 120,94

27 081 866,75

2018/19

22 975 996,53

87 702 343,47

68 764 894,46

101 125 186,11

36 897 595,21

54 860 182,60

49 233 774,94

39 729 727,46

19 740 223,20

37 373 842,35

2019/20

22 154 884,26

103 414 766,18

55 643 291,48

94 537 239,58

19 086 267,45

35 083 701,59

20 935 729,03

27 664 437,27

15 945 166,85

39 223 667,13

(ii)Since

1 April

4 322 791,05

15 041 722,26

8 755 135,69

15 911 011,08

10 088 766,85

11 661 909,80

14 830 874,99

10 474 356,24

4 282 858,10

10 595 639,76

e) (i) Key Performance Areas (KPAs) for each of the offices.

Activities at all global offices contribute towards the achievement of the KPIs as stated in the organisational Annual Performance Plan. Each office operates as a regional hub servicing key source markets, to ensure effective marketing initiatives, support to the value chain partners and effective delegation of authority and responsibility. Mandate of each office is to drive number of international tourist arrivals into South Africa, increase tourist foreign direct spend, drive geographic spread, and increase brand awareness and positivity. Key focus areas of each office are as below:

  • Destination Brand Management

Increase:

  • Destination profiling to grow destination appeal
  • Brand awareness, Brand affinity, Brand positivity
  • Consideration
  • Messaging on matters of travel facilitation (the ease of travel to destination South Africa)
  • Consumer Engagements
  • Awareness and consideration campaigns
  • Influencer marketing
  • Authentic, educational, entertaining and inspiring fit for purpose content for targeted segments
  • Showcase diversity of experiences
  • Digital communities, social tribes
  • Advocacy
  • Distribution Channel Engagements and Capacitation
  • Trade Training – physical and virtual
  • Trade Communication – publications, newsletters marketing, etc.
  • Database Management / Customer Relations Management Rollout
  • Focus on Meetings, Incentives, Conferences and Events
  • Deals pages – partnerships with airlines and distribution channel (traditional and non-traditional)
  • Media Engagements
  • Trade and non-trade media publications for Public relations campaigns
  • Press releases, Emailers, media placements
  • Partnership Identification and Management
  • Traditional and non-traditional partnerships
  • Content partnerships
  • Outsourced third party media channels
  • Stakeholder messaging
  • DIRCO and Mission Training

.Marketing and Communication Platforms

  • Websites and virtual platforms
  • Digital Tools – social listening and tracking, gamification, WhatsApp bots, etc.
  • Virtual training tools – SA Specialist, etc.
  • Distribution channel engagement platforms
  • Real time data
  • Toolkits for South African Product Owners and in country trade and Missions

 

(ii) How are the KPAs monitored and measured.

Activities at all global offices are monitored and evaluated quarterly by our Strategy Unit, EXCO and Board. Furthermore Executive Authority through the support of the Department provides oversight on the work of the entity.

05 January 2021 - NW2696

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De Freitas, Mr MS to ask the Minister of Tourism

With reference to petitions, memorandums and any similar documents that have been handed to her and/or her department during the lockdown period by members of the public and/or any organisation, what are the relevant details in each case with regard to (a) what documents have been received, (b) on what dates the documents were received, (c) from which individuals and/or organisations the documents were received, (d) what the detailed content of the documents were and (e)(i) what steps were taken by her department with regard to the documents and (ii) on what dates were such steps taken?

Reply:

a) What documents have been received.

1. A memorandum from the Restaurants Association of South Africa (RASA), National Liquor Traders Council (NLTC), Business Leadership South Africa (BLSA) and Liquor Traders Association of South Africa (LTASA)

b) On what dates the documents were received.

21 July 2020

c) From which individuals and/or organisations the documents were received.

2. Wendy Alberts, CEO of Restaurant Association of South Africa

3. Lucky Ntimane, Convener of the National Liquor Traders Council

4. Sean Robinson, Chairperson of the Liquor Traders Association of South Africa

d) What the detailed content of the documents were.

See Annexure A (the memrandum from RASA and others)

e) (i) What steps were taken by the department with regard to the documents.

Though the Minister went to recieve the memorandum and also copied on the memorandum, the submission was addressed to President Cyril Ramaphosa. Therefore, regarding any action that would have been taken only the Presidency can provide clarification.

(ii) On what dates were such steps taken.

See (i) above.

16 December 2020 - NW2904

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De Freitas, Mr MS to ask the Minister of Tourism

(1)(a) On what date did she sign her performance contract, (b) how often is her performance assessed and reviewed and (c) what are the details of her performance results to date; (2) what are (a) her main Key Performance Indicators in her performance contract and (b) the (i) measurables and (ii) deadlines in each case?

Reply:

President Cyril Ramaphosa has signed performance agreements with all Ministers to strengthen the capacity of the State and increase accountability.

These agreements, which are based on the targets contained in the Medium-Term Strategic Framework – have been made public so that the people of South Africa can hold those who they elected into office to account.

Copies are available at: https://www.gov.za/about-government/government-system/ministers-performance-agreement.

16 December 2020 - NW3013

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De Freitas, Mr MS to ask the Minister of Tourism

(a) What (i) criteria and (ii) scientific data are used to create the red list of high-risk countries from which persons are permitted to travel to the Republic, (b) on what date is the list updated and (c) what criteria determines that the list needs to be updated?

Reply:

The Department of Tourism does not handle scientific data dealing with the determination of red list of high-risk countries. The matter falls within the mandate of the Department of Health.

(a)– (c) Not applicable

16 December 2020 - NW2688

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Singh, Mr N to ask the Minister of Tourism

With reference to her reply to question 2286 on 30 October 2020, what are the reasons that (a) tour guides who are registered with the relevant provincial registrars and (b) freelance tour guides who are not registered with the Unemployment Insurance Fund (UIF) as employees, and therefore qualify for the financial relief amount of R1 500 for three months, are in actual fact not receiving the money because they are still erroneously listed on the UIF, even though they are not eligible for UIF compensation and not paying UIF contributions?

Reply:

The Tourist Guide Relief Fund is meant to benefit tourist guide who are freelancers because they would not be eligible to claim for the TERS. A decision on whether a tourist guide is a freelancer or not, is employed and/or receives UIF payment is based on information contained within a database held by the Unemployment Insurance Fund. Decision on whether a tourist guide qualifies to receive the relief payment or not were taken on the basis of the information received from the UIF as the sole custodian of such information. Tourist guides who may have queries regarding their UIF related information should direct such to the UIF accordingly.

16 December 2020 - NW2617

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De Freitas, Mr MS to ask the Minister of Tourism

With reference to her Budget Vote speech, Vote No 33, on 22 July 2020, what (a) is (i) she and (ii) her department doing to mitigate the gross domestic product contraction and job losses, (b) are her department’s plans in this regard and (c) are the (i) time frames, (ii) timelines and (iii) deadlines in this regard?

Reply:

a) (i) and (ii)The Department, working with the sector has followed government’s risk-adjusted strategy for the phased re-opening of economic activities.

b) and (c) (i),(ii) and (iii)The associated timelines are contained in the tabled Strategic Plan 2020/21 – 2024/25 as well as the reviewed and retabled Annual Performance Plans 2020/21 – 2022/23.

16 December 2020 - NW2526

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Sithole, Mr KP to ask the Minister of Tourism

Whether there are any plans to invest in tourism subsidies to encourage domestic demand as some of the industry’s biggest market countries have been categorised as high risk and therefore banned from leisure travel into the Republic; if not, what contingency plans are in place, beyond the already distributed relief fund, to support the industry in the event of a second wave of Covid-19 infections; if so, (a) what is the budget allocation for the subsidies and (b) will she furnish Mr K P Sithole with the (i) details of how subsidies will be allocated and (ii) criteria for selecting successful applicants?

Reply:

(a)-(b) (i) and (ii)

There is neither a policy decision nor a plan to subsidise domestic travel, however engagements with the sector aimed to encourage responsible pricing that would stimulate increase in domestic leisure travel. There is also no additional financial relief measure specific to the sector at this stage owing to the constraints in the fiscal environment. However, tourism businesses are encouraged to make use of the R200 billion credit guarantee scheme/facility that was setup between the Reserve Bank, commercial banks and the National Treasury.

16 December 2020 - NW2215

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De Freitas, Mr MS to ask the Minister of Tourism

(a) What steps has she taken in the past three years to date in the tourism and hospitality sector to make it more representative of (i) gender, (ii) race, (ii) physically challenged and (iv) youth, (b) what are the successes that have been achieved, (c) how are these successes measured, (d) what is the total number of long-term jobs that were created and (e) what jobs were created?

Reply:

a) (i)- (iv) Steps that were taken in the past three years by the Department to make the tourism and hospitality sector more representative.

Whilst the government sets the policy framework through the B-BBEE Act and sector specific Codes as as amended, the private sector has a significant role to play in the changing of the partterns of ownership and mining full participation of designate group in the sector. Departmental efforts alone can never bring the desired change in terms of transformation. All programmes in the department are implemented with a bias towards supporting designated groups i.e. Women, Youth and Persons living with disabilities; and tourism development in rural areas amongst others. Departmental interventions include amongst others, skills development, market access, product development and enhancement, development finance, business development and supporting National Treasury in guiding public sector expenditure on tourism services. It is also worth noting that department‘s own expenditure is driven by the principles and prescripts that guides transformation.

(b) and (c) The Honourable member is referred to the past three years’ Annual Performance Reports as well as the Quarterly Performance Reports that were presented to the Portfolio Committee on Tourism for the detail and final numbers of all beneficiaries that completed the programmes of the department.

The Honourable Member is further referred to the detailed presentation made by the Tourism B-BBEE Charter Council to the Portfolio Committee on Tourism on 29 October 2019 on the State of Transformation in Tourism. The Department implements all its programmes in line with the Tourism B-BBEE Codes and provides support to the work done by the Charter Council.

(d) Not applicable, the question is about transformation of the sector.

(e) Not applicable.

14 December 2020 - NW2214

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De Freitas, Mr MS to ask the Minister of Tourism

With reference to the capacity building programmes in the past three financial years to date, (a) what is the total number of programmes that have taken place, (b) what are the details of each programme, (c) on what date did each programme take place, (d) what are the details of each person who conducted each programme, (e) what is the total number of applicants who applied for each programme, (f) what is the total number of applicants who (i) completed and (ii) graduated from each programme, (g) what is the total number of graduates who were employed within the sector after completing each programme and (h) how are all the capacity building programmes monitored?

Reply:

With reference to Capacity Building and training programmes the Honourable member is also referred to the tabled Parliamentary Question no 1104 of 23 September 2020. In addition to the programmes explained in the response the department also implement the following programmes:

CAPACITY BUILDING PROGRAMME: (1) Local Government Capacity Building Programme

YEAR

(b)What are the details of each programme

(c) On which date did each programme take place.

(d)What are the details of each person who conducted each programme.

( service Providers)

(e) What is the total number of applicants who applied for each programme.

(f) What is the total number of applicants who:

(i)Completed each programme

(ii)Graduated from each programme

(g)What is the total number of graduates who were employed within the sector after completing each programme.

2017/18

Peer Learning Network platform for Local Economic Development/ Tourism Practitioners in the provinces and municipalities.

Development of the Framework on Support Provincial and Local Government.

Refer to Quarterly Performance Reports submitted to the PC as well as the Annual Performance Report of 2017/18 and 2018/19 tabled to Parliament

NA

NA

NA

NA

2018/19:

(Peer Learning Network platform for Local Economic Development/ Tourism Practitioners in the provinces and municipalities.)

Local Government Tourism Peer Learning Network Sessions

Refer to Quarterly Performance Reports submitted to the PC as well as the Annual Performance Report of 2017/18 and 2018/19 tabled to Parliament

The two (2) days learning session targeting all the Local Economic Development (LED)/ Tourism Practitioners and Councillors responsible for Economic Development.

Participants do not have to apply. They are in the programme by virtue of being tourism practitioners in provinces and municipalities

LP: 53

EC: 52

MP: 31

NC: 27

FS:32

All were employed already

2019/20

(Peer Learning Network platform for Local Economic Development/ Tourism Practitioners in the provinces and municipalities.)

Local Government Tourism Peer Learning Network Sessions

Refer to Quarterly Performance Reports submitted to the PC as well as the Annual Performance Report of 2018/19 and 2019/20 tabled to Parliament

The two (2) days learning session targeting all the Local Economic Development (LED)/ Tourism Practitioners and Councillors responsible for Economic Development.

Participants do not have to apply. They are in the programme by virtue of being tourism practitioners in provinces and municipalities

WC: 82

KZN: 70

NW:80

GP:74

All were already employed.

CAPACITY BUILDING PROGRAMME: (2) TOURISM RESOURCE EFFICIENCY TRAINING FOR YOUTH (FUNDAMENTALS OF ENERGY MANAGEMENT)

(b) The objectives of this programme is to train young people on the NCPC tourism resource efficiency methodology and ensures that companies save operating costs. Students were selected through interviews.

YEAR

(b)What are the details of each programme

(c) On which date did each programme take place.

(dWhat are the details of each person who conducted each programme.

( service Providers)

( e) What is the total number of applicants who applied for each programme.

(f) What is the total number of applicants who:

(i)Completed each programme

(ii)Graduated from each programme

  1. What is the total number of graduates who were employed within the sector after completing each programme.

2017/18

N6 Tourism Hospitality

Refer to Quarterly Performance Reports submitted to the PC as well as the Annual Performance Report of 2017/18 and 2018/19 tabled to Parliament

In Partnership with the National Cleaner production Centre (NCPC

Adverts placed with public TVETS in the Provinces

Students selected through interviews

Gauteng-17

KZN-20

LP-19

See quarterly Reports and Annual Performance Report

This is linked to green incentive fund and upon completion of the programme, they are able to access the market for assessment of applicants to the fund.

2018/19

N6 Electrical / Mechanical

Refer to Quarterly Performance Reports submitted to the PC as well as the Annual Performance Report of 2017/18 and 2018/19 tabled to Parliament

In Partnership with the National Cleaner production Centre (NCPC

Adverts placed with public TVETS in the Provinces

Students selected through interviews

EC-17

FS -11

WC-15

 

2019/20

N6 Tourism Hospitality

Refer to Quarterly Performance Reports submitted to the PC as well as the Annual Performance Report of 2017/18 and 2018/19 tabled to Parliament

In Partnership with the National Cleaner production Centre (NCPC

Adverts placed with public TVETS in the Provinces

Students selected through interviews

MP-18

NW-22

NC-7

 

(g)What is the total number of graduates who were employed within the sector after completing each programme. –

Not applicable.

(h) How are all the capacity building programmes monitoredQuarterly reports ?

The Department uses various methods and tools to monitor these programmes.Where relevant, site inspections, attendance registers and reports on learnings and the skills offered are used.

08 December 2020 - NW3014

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De Freitas, Mr MS to ask the Minister of Tourism

With reference to the tourism offices in the nine provinces, (a) what offices are established in each province, (b) where is each office physically located in each case, (c) what new offices have been established in the past three financial years to date, (d) how have these offices been affected by the lockdown to curb the spread of the coronavirus, (e) what are the functions of each office, (f) how are the specified functions (i) monitored and (ii) measured and (g) what are the monthly costs of each office?

Reply:

The Department of Tourism does not have tourismoffices in the nine provinces of South Africa.

(a) - (g) Not applicable.

08 December 2020 - NW2905

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De Freitas, Mr MS to ask the Minister of Tourism

(1)(a) What total number of SA Tourism offices are in place abroad and (b) in which countries are the offices; (2) (a) since what date has each office been opened in each specified country and (b) what is the mandate of each office; (3) (a) what has each office achieved in each of the past three financial years to date and (b) how is each achievement measured in each case; (4) what were the costs relating to each office in each respective month in the past three financial years to date?

Reply:

Kindly note this is the same question was replied to on 25 August 2020, Parliamentary Question 1168.

The original reply is hereby attached for reference purposes.

.QUESTION FOR WRITTEN REPLY:

Question Number: 1168

Date of Publication: 12June 2020

NA IQP Number: 20

Date of reply: 25 August 2020

Mr M S F de Freitas (DA) to ask the Minister of Tourism:

With reference to tour offices of the Republic in countries worldwide, (a) what total number of tour offices does her department have in each country, (b) on what date was each office opened, (c) what are the monthly costs of each office, (d) what is the mandate of each office, (e) what (i) was the output of each office in the 2016-17, 2017-18 and 2018-19 financial years and (ii) for the remainder of this financial year, (f) how is each office monitored and (g) to whom does each office report?

NW1473E

REPLY:

a) South African Tourism has offices in 10countries globally operating as regional hubs and servicing key source markets.

b) On what date was each office opened?

AFRICA

AMERICAS

EUROPE

ASIA

AUSTRALASIA

Nigeria

US

Germany

UK

France

Netherlands

India

China

Japan

Australia

2014

1984

1960

1989

1993

1983

2004

2014

1978

2000

c) What are the monthly costs of each office?

AFRICA

AMERICAS

EUROPE

ASIA

AUSTRALASIA

Nigeria

US

Germany

UK

France

Netherlands

India

China

Japan

Australia

R1 066 796,98

R1 444 683,24

R1 196 157,23

R1 162 767,57

R1 144 239,24

R1 031 060,45

R1 313 938,18

R 866 063,72

R 534 334,97

R 868 375,25

d) What is the mandate of each office?

Each office operates as a regional hub servicing key source markets, to ensure effective marketing initiatives, support to the value chain partners and effective delegation of authority and responsibility. Mandate of each office is to drive number of international tourist arrivals into South Africa, increase tourist foreign direct spend, geographic spread, brand positivity and awareness.

(e )(i) What was the output of each office in the financial year?

The output achieved is through partnering with relevant travel trade in each of the markets that are serviced by the country offices in which it invests to maximise synergies, enhance tourist experiences and increase sales of packages to South Africa. Partnerships allow South African Tourism to reach a larger audience at a shared cost with the partner, while the partner is equipped with brand relevant content and tools.

COUNTRY OFFICE

( and the markets it serves)

2016/17- Arrivals

2017/2018- Arrivals

2018/19 - Arrivals

Nigeria

(IncludesGhana)

82 751

68 626

74 768

US

( Includes Canada)

406 192

437 903

444 671

Germany

(Include Austria and Switzerland)

394 548

437 837

431 668

UK

(Includes Ireland)

478 385

479 411

462 305

France

( Include Spain, Portugal and Italy)

292 494

335 666

323 641

Netherlands

(Include Belgium, Denmark, Sweden, Finland and Norway)

297 152

320 275

310 258

India

(IncludeTurkey, UAE, Malaysia and Singapore)

121 298

135 336

126 998

China

(IncludesSouth Korea)

126 658

119 444

119 004

Japan

24 018

27 410

27 542

Australia

(IncludesNew Zealand)

115 611

133 351

131 059

e (ii)Remainder of this financial year.

South Africa has a goal of achieving 21 million international arrivals by 2030. However, the COVID-19 pandemic has severely disrupted the travel and tourism sector with borders closed and flights grounded. The forecast by the UNWTO is that global tourism will decline by 20-30%.

The pandemic has rendered South African Tourism’s current market investment portfolio outdated for this year. Plans are in place to review the market investment choices by revising and updating the Marketing Investment Framework. The revision will ensure that new variables and data are considered in the framework which will reflect the future tourism state post the pandemic and will allow South African Tourism to review market investment choices based on various scenarios.

f) How is each office monitored?

Activities at all global offices are monitored and evaluated through SA Tourism Strategy, Insights and Analytics (SIA) Unit as part of the organisational performance monitoring processes and the markets performance are reported quarterly. Furthermore, the compliance and governance are maintained through policies and processes and monitored through the Internal Audit Unit.

g) To whom does each office report

Each office reports to Regional General Managers based at the South African Tourism’s Head Office in Sandton. The reporting is structured as follows:

Reporting

Regional General Manager: Africa

Regional General Manager: Americas

Regional General Manager:

Europe

Regional General Manager:

Asia/Australasia/Middle East

Continent

AFRICA

AMERICAS

EUROPE

ASIA

AUSTRALASIA

Country Office

Nigeria

US

Germany

UK

France

Netherlands

India

China

Japan

Australia

08 December 2020 - NW2615

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De Freitas, Mr MS to ask the Minister of Tourism

With reference to the tourism Toolkits supplied to the Department of International Relations and Cooperation for use by the missions abroad, (a) what do the specified Toolkits comprise, (b) what training linked to the Toolkits is provided and (c) how is the (i) efficiency and (ii) impact of the Toolkits measured?

Reply:

a) What do the specified Toolkits comprise

  • Digital marketing collateral including TVC (Brand Videos), Tourism films, images, posters, banners, tourism brochures, maps and destination presentations that are all in our digital asset library
  • Press kits, newsletters, digital and social media content to use on their platforms
  • Limited hardcopy brochures, maps, USB sticks with digital marketing collateral and promotional items (mostly based on agreed activations and projects)
  • Pull-up banners and posters

b) What training is linked to the Toolkits is provided.

  • Accessing the digital asset library
  • Destination Presentation
  • Use of the digital and social media content

(c)(i) and (ii) Efficiency and the impact of the toolkits are not measured as a standalone as they are a tool used in a suite of others to achieve broader project or market objectives.

08 December 2020 - NW2694

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De Freitas, Mr MS to ask the Minister of Tourism

With reference to the World Economic Forum’s Global Future Council on Sustainable Tourism and her membership thereof, (a) what are the relevant details of the innovative thinking proposals that she will be presenting at the Council and (b) by what date will the specified proposals be tabled?

Reply:

a) What are the relevant details of the innovative thinking proposals that the Minister will be presenting at the Council?

Membership to a Global future council by invitation only. Minister participates in this forum with other experts to provide strategic insights, scientific evidence, forward guidance and multidisciplinary understanding of major issues that will shape the post-COVID world. Most of the discussions are held under the Chatham House Rule.

For more information visit:https://www.weforum.org/communities/global-future-councils

b) By what date will the specified proposals be tabled?

Not applicable.

08 December 2020 - NW2616

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De Freitas, Mr MS to ask the Minister of Tourism

(1) With reference to the training provided to the Department of International Relations and Cooperation for the missions abroad, (a) what training is provided, (b) how often is the specified training provided and (c) how is the (i) efficiency and (ii) impact of the training measured; (2) what (a)(i) training has been provided and (ii) to which missions has training been provided in the past three financial years to date, (b) are the outcomes of each such training and (c) what impact has the training had in each case?

Reply:

(1) (a) What training is provided.

Training to South African Missions abroad falls within the ambit of the Department of International Relations and Cooperation (DIRCO)- The DIRCO training Academy. The key training programmesfacilitated by DIRCO is the Heads of Mission-Designate Programme (HOMD), the Mission Preparation Programme(MPP), Spousal Programmeand where applicable the Continuous Professional Development Programme (CPD - One day courses).

Training modules provided to the Missions is as per request from the DIRCOTraining Academysince 2018. Tourism training covers the following:-

  • Head of Mission Designate: Tourism Overview.
  • Mission Readiness: Destination Marketing / Learn SA.
  • Tourism Masterclass including case studies (Full Day).
  • Spousal Destination Marketing Training.
  • Providing tourism performance information, consumer insights and research for tourism planning purposes.
  • Market Insight Sharing.
  • In-country branding and destination marketing support and toolkits for Missions.
  • Trade training and trade engagements and hosting.
  • Media and media engagements, including media interviews and roundtable discussions opportunities for the Mission.
  • Trade and consumer fairs/shows, exhibitions, activations and SAT roadshows participation.
  • Speaking opportunities at SAT marketing activations and platforms.
  • Destination Marketing/Learn SA.

b) How often is the specified training provided?

Tourism Training to DIRCO employees is conducted at DIRCO Head Office and through virtual platforms. Training is provided if and when requested by the Diplomatic Academy & International School of DIRCO. These Programmes as per above (1)(a) are facilitated Bi- annually and/or annually by DIRCO.

(c )How is the :

(i) Efficiency measured

DIRCO is best placed to advise on the how efficiency is measured for their in-house training programmes for which SAT is a service provider.

Efficiency of the programmes is measured by SAT through conducting feedback evaluations at the end of each training programme. This assists in determining whether the learning objectives and outcomes of each programme have been met.

(ii) Impact of the training measured

The training provided to the missions has ensured a consistent brand positioning of South Africa as a leisure and business events destination in the different markets.

(2) What :(a) (i)Training has been provided.

The Department of Tourism is invited to present on the Tourism Sector as a key pillar of economic diplomacy which includes an overview of the Department’s programmes and projects for the financial year in order for missions to assist in:

  • Enhancing the promotion of SA as a preferred tourism destination through SA’s missions abroad;
  • Facilitate the promotion of tourism as a trade and investment opportunity; and
  • to obtain market insights through the missions abroad relevant to the tourism sector growth and development.

South African Tourism is also invited during this session to present on their prioritised markets, tourism trends and what support could be provided to Missions to market South Africa as a key leisure and business tourism destination.(Refer also to (1) (a))

(a)(ii) To which missions has training been provided in the past three financial years to date.

Training is available to all missions as per agreed business plans and per DIRCO Schedule.The Diplomatic Academy & International School has not requested any specific training to any specific Mission during the past three years. Training focused on the programs highlighted above.( 1) (a) and (2(a)(i)

(b) What are the outcomes of each such training and (c) What impact has the training had in each case.

Our strategy is to partner with the Missions and to empower them with insights, content, brochures and promotional materials so they are able to support marketing and promotion of the destination.Furthermore, to enhance their understandingof thecontribution of tourism to the South African economy and how missions abroad can assist in tourism promotion and facilitation through DIRCO’s global footprint. Through these training programmes DIRCO has been able to support the efforts of the Department of Tourism and South African Tourism in promoting South Africa as a key leisure and business tourism destination by leveraging from their network of Diplomatic Missions abroad.

08 December 2020 - NW2779

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De Freitas, Mr MS to ask the Minister of Tourism

With reference to the organisations supported by her department and/or SA Tourism in the past three financial years to date, on a monthly basis in each case, (a) what organisations are supported in any manner, irrespective of infrastructural support, financial support and/or any other type of support, (b) how are the specified organisations supported, (c) what is the value in Rands of support provided, (d) what are the reasons that the organisations are supported and (e) what benefit is there for her department in each case?

Reply:

The Honorable member is referred to reply2148 dated 21 September 2020 where it was stated that the department does not support any organisations.

(a) – (e ) Not applicable

08 December 2020 - NW2695

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De Freitas, Mr MS to ask the Minister of Tourism

With reference to the lockdown to curb the spread of COVID-19, (a)(i) by what date will international borders be open for tourism and (ii) on what information does the Government rely in this regard and (b)(i) what research has been undertaken in respect of the economic impact and job losses on the tourism sector and (ii) what are the findings of such research?

Reply:

a) (i)International Borders are open as announced by the President of the Republic on 11 November 2020

(ii) Not Applicable

b) (i) What research has been undertaken in respect of the economic impact and job losses on the tourism sector?

The Department of Tourism in collaboration with International Finance Corporation (World Bank Group) and the Tourism Business Council of South Africa (TBCSA) has conducted a tourism Industry Survey on the impact of COVID-19 on the tourism sector. The survey aims to quantify the extent of the impact of COVID-19: how effective the support has been and what kind of help is still required. The survey was planned to be conducted three times over a period of the next 12 months to track progress. The first survey was done in April 2020 and covered the month of March and had 1 610 respondents. The analysis of the third survey is currently being conducted.

(ii) What are the findings of such research?

The second survey was done in July 2020 and covered the month of June and had 1 501 respondents. The following are the findings from the survey:

  • 99% of responding enterprises were affected by COVID-19.
  • Business were marginally more optimistic in June than in April, with 67% feeling neutral or positively believing their business will survive to take part in the recovery, up from 64% in April.
  • 61% of enterprises were not operating in June, with 54% planning to reopen by September. Most of these re-openings were to be partial.
  • The most significant concern for businesses considering reopening was sufficient demand to break-even, and 66% of enterprises highlighted the requirement for international and domestic markets to open before they will consider reopening.
  • 95% of enterprises (83% in March) reported that revenues in May 2020 were down more than 50% compared to May 2019, and 75% of enterprises said revenues were 100% less. This was significantly more than in the previous survey, where 34% of enterprises said revenues were 100% less.
  • 64% of enterprises were unable to service their debts and 67% of enterprises were unable to cover fixed costs in May 2020.
  • The most common mitigation measure regarding workforce management, remained wage reduction to include 55% of enterprises with more than half their workforce on reduced wages(up from 50% in March). The number of enterprises employing furlough measures had stayed constant, as have the numbers of enterprises making redundancies. 43% of enterprises indicated that they did not make redundancies.
  • Medium sized enterprises were the most affected in terms of wage reduction (89% have reduced wages for more than half their workforce) and furloughed, followed by large businesses, and large business were most likely to have made more than half their staff redundant (16%).
  • Furthermore, the survey revealed that most commonly applied mitigation measures by businesses were supporting deferment of bookings instead of cancellation, and providing refunds.
  • In a similar pattern to the results from the April survey, all businesses prioritised the need for financial support for cashflow, financial support for recovery, and tax relief. In this survey, expert advice on business recovery, advice on health and safety measures, and support for commercial debt repayment had climbed higher on the priority list. As before, micro enterprises indicated that cashflow was their first priority, small enterprises prioritised financial support for recovery and both medium and large enterprises prioritised tax relief.
  • The support facilities with the most respondent awareness were the UIF scheme and the Tourism Relief of the Department.

More detail is available on the department’s website.

https://www.tourism.gov.za/CurrentProjects/Tourism_Relief_Fund_for_SMMEs/Documents/South%20Africa%20Tourism%20Survey%202%20on%20COVID-9%20(June%202020)%20Results.pdf

18 November 2020 - NW2541

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De Freitas, Mr MS to ask the Minister of Tourism

With reference to the establishment of the Hout Bay Gate Ways Project, what (a) are the details of the progress of the specified project, (b) are the reasons for the delays to date apart from the lockdown to curb the spread of Covid-19, (c) measures are put in place to stop the delays, (d) is the planned launch date for the project and (e) steps are taken to (i) include and incorporate the local community in the specified project, (ii) repair and maintain the sites and (iii) protect the site to prevent further vandalism in future?

Reply:

The Hout Bay Gate Ways Project is a private initiative. The Department of Tourism has not played any role in this project. TheDepartment is therefore not in a position to provide further information related to this project.

9a0 – (e) Not applicable