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29 November 2019 - NW687

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Ismail, Ms H to ask the Minister of Tourism

(a) What has she found to be the reason that the budget allocated to South African Tourism (SAT) has no correlation with the increase in tourism and (b) how was the budget to SAT calculated (i) in the past three financial years and (ii) for the 2019-20 financial year?

Reply:

a) South Africa Tourism is entrusted with responsibilities of primarily focusing on marketing South Africa as a domestic and international tourist destination (leisure) and as a business tourism destination. Each year SAT develops an annual performance plan derived from its five year strategy. SAT’s five year strategy is guided by the strategic plan of the department. Each annual performance outlines priorities and programmes that SAT will be driving for that particular year and a budget for each priority or programme is allocated accordingly and approved by parliament. The primary goal of the marketing programmes driven within SAT is the increase in the number of tourists both International arrivals and domestic travellers.

Objectively getting travellers to choose South Africa as a destination of choice and getting South Africans to travel is influenced by factors that are within SAT’s control and those that are outside SAT’s control.

SAT can control factors such as the intensity of its campaigns, the countries it targets, the demographics it targets, and etc. which are outlined in the funded marketing framework. The strategy as expressed in each APP gives expression to how much budget is allocated to maximise on the factors that are within the control of SAT towards achieving the main goal which the increase in numbers.

Notwithstanding the investment in marketing, negative perceptions about South Africa are a significant barrier for international tourists. These issues lead to the divergence between budget allocations and the performance of SAT. The following are key issues that adversely affect the number of tourists visiting the country:

  • Safety and security concerns
  • The Cape Town Water Crisis Messaging that exaggerated the situation.
  • Inappropriate wildlife interaction
  • Immigration regulations particularly visa application processes and the recently scrapped requirement for unabridged birth certificate for minors travelling to South Africa.

(b) How was the budget to SAT calculated in the (i) past three financial years and (ii) for the 2019-20 financial year

The following table indicate the budget of SA Tourism’s budget for the past three financial years and for the 2019/20 financial year.

Name of the Programme

2016/17

2017/18

2018/19

2019/20

 

 

 

 

 

(R’000)

(R’000)

(R’000)

(R’000)

1.

Corporate Support

102 127

151 212

132 271

135 171

2.

Business Enablement

99 907

60 926

85 929

89 700

3.

Leisure Tourism Marketing

846 955

955 996

1 026 270

1 066 602

4.

Business Events

154 552

172 123

129 287

137 869

5.

Visitor Experience

54 035

49 596

65 807

68 695

             Total

1 257 576

1 389 853

1 439 564

1 497 857

Programme 1: Corporate Support

Corporate Support provides support services to the organisation and ensures compliance with statutory Requirements.

 

Programme 2: Business Enablement

Business Enablement ensures that the strategic plan is developed and integrated with business performance monitoring, governance and evaluation. It provides centralised research insights and analytics to support the core business and provide an open source for information-sharing with the tourism sector.

 

Programme 3: Leisure Tourism Marketing

Leisure Tourism Marketing provides destination tourism marketing, targeting both international and domestic leisure tourists.

 

Programme 4: Business Events

The Business Events programme markets South Africa as a business events

 

Programme 5: Tourist Experience

The Tourist Experience programme aims to deliver a quality experience expected by international and domestic tourists by grading establishments, developing product capacity and building itineraries for tourists.

 

29 November 2019 - NW1235

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De Freitas, Mr MS to ask the Minister of Tourism

With reference to her reply to question 324 on 15 August 2019, (a) what are the details of (i) each of the stakeholders in the private sector and (ii) other specified stakeholders who are being engaged with as stated in the reply, (b)(i) what is the format and nature of the engagements that took place in each case and (ii) for how long have each of the engagements been taking place respectively in each instance and (c) what are the results of the engagements as at the latest specified date in each instance?

Reply:

As stated in the reply to question 324, key measures that are put in place to meet targets also include ongoing engagement with the private sector, other government departments and other stakeholders in their respective roles in achieving the target set by the President in the June 2019 State of the Nation Address. The targets will form part of the Strategic Plan within the new MTSF period of the department and SAT.

There are ongoing engagements with the Tourism Business Council of South Africa (TBCSA) which is the umbrella organization representing the unified voice of business in the travel and tourism sector. TBCSA comprises of 14 travel and tourism sub-sector associations and 28 business members. These engagements have ensured that TBCSA is integral in the planning that is aimed at meeting the 21 million international tourist target, and in strategizing on various mechanisms that are aimed at growing the tourism sector. Minister has had, since her arrival, more than 4 engagements with the Chairperson and CEO of TBCSA and has been invited to address a full TBCSA board meeting at beginning of December.

The minister also met with the Airline industry operating in the country during the month of November in order to improve collaboration and partnership. She also held a meeting with representative of Association of Southern African Travel Agents (ASATA) after they raised a concern of the regulation for South Africa still requiring unabridged certificate during the month of November. She was invited to share her vision with Southern Africa Tourism Services Association (SATSA) Gauteng Chapter during the month of November and plans to continue with these kind of engagements with other associations.

Furthermore, the Minister hosts a quarterly tourism leadership forum (TLF) which brings together representatives from various associations in the tourism sector and this was held during October month. These engagements gave an opportunity for the Minister to outline her plans and the need for working together.

Since she took Office, the Minister has convened two MinMec meetings, to ensure collaboration and alignment of strategies between National government and provinces.

The Minister has also convened a meeting with business leaders from the rail tourism industry and representatives of state owned enterprises (Transnet and Prasa). The engagement, the first of its kind, was aimed at ensuring that rail tourism is mainstreamed and forms part of the tourism marketing programmes so that it can attract more tourists.

The Minister hosted a Youth summit that shared the work of the Department with the youth. The summit also provided a platform for young people to engage the Minister and the Department on opportunities and challenges in the tourism sector. The summit also provided an opportunity for the participants to provide feedback on their experience in the sector and in dealing with the Department with a view on how to collectively improve the sector.

The Minister met with Tourism BBBEE Council during the month of July, to welcome them and receive the state of transformation report prepared by the outgoing council at the time.

The Minister has also hosted an Imbizo in Limpopo aimed at engaging with communities and community leaders. These engagements have played an important role in ensuring continued improvement of society’s understanding of the importance of welcoming tourists in the various destinations across the country and in ensuring that they enjoy a safe and memorable experience.

Minister has engaged with tour operators, media and influencers to get feedback on what we need to do to ensure that we increase our international arrivals. These engagements took place in China, Japan, New York, Ghana and Nigeria.

More engagements will continue in 2020 and the underlying message that the Minister has been conveying to various stakeholders relates to the importance of working together as a sector in order to ensure that we grow the sector and meet the 21 million target that we have set.

Key Strategic Stakeholders

The key strategic stakeholder comprised of the following but not limiting sector stakeholders as per the engagement structure below:

a) (i) Private Sector:

Private sector stakeholder

  1. (i) Format and nature of engagements

(b)(ii)How long have each of the engagements been taking place

(c ) What are the of the engagements as at the latest specified date in each instance

Tourism Business Council of South Africa (TBCSA)

The association is the umbrella organisation representing the unified voice of business in the travel and tourism sector.

The organisation serves to unite and influence the diverse travel and tourism sector to contribute to a competitive, responsible and inclusive tourism economy and comprises of 14 travel and tourism sub-sector associations and 28 business members.

The engagement is through a collaborative MOU between two entities.

The MOU covers areas of joint marketing, exhibitions, roadshows, knowledge sharing and grading.

Engagement is through monthly meetings and performance reporting.

The MOU is concluded every three years and both entities have just finalised a new five-year agreement from April 2019 -March 2024.

TBCSA and SA Tourism embarked on a roadshow to Europe (September 2019) and North America (October 2019) to affirm the industry’s commitment to the markets by gathering valuable insights from valued trade partners to better understand the current market challenges, barriers, and opportunities to achieve greater success together.

Insights gathered from these roadshows will assist in addressing challenges that may hinder efforts of reaching the 2030 target.

Furthermore, a debrief was conducted post-roadshows to discuss the way forward. Some of the key outcomes of the debrief were:

  1. Conduct a global market mapping to identify key trade driving volume and value markets
  1. Develop joint marketing initiatives to be done with trade in market.
  1. Working with the department to address supply side issues such as language challenges through relevant training and development of tour guides for different key markets.

b) (ii) Other stakeholders: Public Sector

Other stakeholders

  1. (i) Format and nature of engagements

(b)(ii)How long have each of the engagements been taking place

(c) What are the latest results

Provincial Tourism Authorities (PTAs)

The engagement is through collaborative MOU. The purpose of the MOU is for both parties to collaborate, commit and align their strategic and tactical plans and resources of whatever nature in relation to their tourism mandate and to achieve the 2030 targets. The engagement is conducted through the following structures:

1. Quarterly CEO Forum (Effective Marketing Pillar of NTSS)

2. Quarterly marketing forum

3. Quarterly Business Events Coordinating Forum

Engagements have been in place for years since provinces established PTAs, however the main focus in line with the 6th administration is to work towards achieving 21 million visitors by 2030.

CEO Forum: 10 October 2019

The CEO Forum met on 10 October 2019 to discuss the alignment of business planning processes. This is the first time that SA Tourism and provincial tourism authorities conducted a joint business planning session, and this provided an opportunity to develop the 5-year strategic plan in line with the 6th administration. Furthermore, to focus on key focus areas, working towards achieving the 2030 targets.

Marketing Forum: 13 November 2019

The marketing forum met on 13 November 2019 to discuss the development of key action plans for the 2020/21 financial year.

Key outcomes:

1. Consolidation of annual calendar of events

2. Develop destination stories to package destinations content.

3. Package key flagship products.

4. Identify other stakeholders to partner in destination marketing i.e. Film Commissions, Department of Arts, Culture and Sports and Brand SA.

The above outcomes will form part of integrated annual plans.

18 November 2019 - NW685

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De Freitas, Mr MS to ask the Minister of Tourism

With reference to the Tourism Grading Council, (a) what (i) targets were set (aa) for the past three years, (bb) since 1 January 2019 and (cc) for the next three years, (ii) targets have been reached (aa) in the past three financial years and (bb) since 1 January 2019, (iii) research has been undertaken into the grading council, (iv) changes are required within the modern environment and (v) are the results of these studies and (b) how will the research results be implemented?

Reply:

Historical Performance 3 years

 Year

Graded Establishments

Graded Rooms

 

(i) Annual Target

(ii) Actual Total at year end

(i) Annual Target

(ii) Actual Total at year end

2016/17

5 650

5 354

122 686

118 869

2017/18

5 932

5 058

128 821

118 497

2018/19

6 229

5 147

135 262

125 411

         

Future Targets and year to date Actual Performance 3 years

 Year

Graded Establishments

Graded Rooms

 

(i) Target

(ii) Actual

(i) Target

(ii) Actual

2019/20

5 500

 5 201 (as at 30 September 2019)

133 140

 124 268 (as at 30 September 2019)

2020/21

5 800

 

139 767

 

2021/22

6 100

 

146 789

 

(iii) Research has been undertaken into the grading council

In 2017 the TGCSA undertook a Perception Study research project. The main aim of this study was to determine the overall perception of the tourism sector on the value and the importance that grading has in South Africa, while understanding the difference between graded and non-graded establishments.

Methodology - Data used in the analysis was gathered over two months in cooperation with role players in the tourism sector by means of an online questionnaire and telephonic interviews. Questions asked in the questionnaires were developed by the client prior to the study with the aim of measuring the target samples perceptions of graded and non-graded establishments in South Africa. Seven questionnaires were developed for each of the specified target samples

See recommendations below (v).

Results of the study: The following core recommendations need to be incorporated and focused on by the TGCSA as part of the Perception Study(Results):

  • Restructuring the current grading system:

Funding- Grading should be offered free of charge to establishments, with the National Department of Tourism, SA Tourism and Government picking up the costs for grading.

Assessors- Recommendations included employing assessors full-time and that grading be made compulsory throughout the Tourism Sector in South Africa.

Provincial spread of assessors- It was recommended that TGCSA needs to have an office in each province with the following core functions:

  • The staff answer all calls and queries for that particular province;

Process all payments for the office;

  • Monitor assessors in that particular province;
  • Ensure that there is no illegal use of star insignia within their province, and market grading and available benefits associated with being graded within the province;
  • Each office will therefore be in charge to ensure that targets are reached and that assessors are following correct procedures;
  • Build a relationship with service-providers in provinces;
  • Communicate on quality management systems required.
  • Credible and reliable assessors- TGCSA needs to develop an anonymous report line, which accommodation establishments can call in order to report processes which they do not deem as correct. Assessors need to be qualified , experienced, credible and highly trained professionals.

Value chain implementation:

  • Attractions and heritage facilities- Heritage sites need to be graded, as not all heritage sites and attractions are on par with international standards. Government owned and operated attractions and facilities need to be a priority as this has an influence on the tourists’ holistic experience and perception of South Africa.
  • Other tourism products: The TGCSA should also quality assure other elements of the tourism experience which includes transportation such as shuttles and restaurants.

Incorporation of review portals:

  • It is recommended that the TGCSA introduce an intangible element into the grading criteria (which currently only measures tangible elements) incorporating live-time reviews from travel consumers who visit graded establishments.

Roadshows and workshops:

  • It is recommended that TGCSA incorporate a roadshow (similar to the previous Power of One Roadshow) into their annual planning, during which each province is visited and receive the same standardised training and information.

Marketing and awareness campaigns:

  • Improve effectiveness of the TGCSA website- Value can be created through the creation of a one stop shop for all graded establishments. Where potential guests can not only view the accommodation establishment, it’s rating and description but they can also make bookings, as well as write review
  • TGCSA Mobile App- The above mentioned one-stop platform can then also be expanded to a mobile app, where people can make bookings while on the go. This platform can also be used to promote shot-left campaigns and promotions offered by graded establishments.

(b) How will the research results be implemented?

Funding

In a number of cases, the above recommendations have been either implemented or partially implemented. There are however a number of recommendations outlined above that require notable financial funding and human resources in order to execute. In these cases, due to the limited head count and financial resources available, TGCSA is unable to implement these recommendations. The implementation of the grading standards and certification for attractions, experiences and facilities such as heritage facilities, has not commenced as these activities require additional resouces such as headcount which are not currently available. There are also a number of these recommendations that require policy amendments and these discussions are ongoing with respect to the cost benefit comparison associated.

Costs of Grading

TGCSA in collaboration with the National Department of Tourism automated the introduction of the Grading Support Program funding in 2017. This funding allows for properties to access up to 90% off their grading fees annually. To date, over 4000 properties to the tune of R13mil have been assisted with funding to address affordability of fees.

Full Time Assessors vs the Current outsourced model

The Chief Financial Officer and Chief Quality Assurance Officer undertook a detailed feasibility study into recommendations of employing assessors on a full-time basis in 2017. The total employee cost that would be incurred was an additional R35 247 728, 20 annually. Lack of Head count approval makes implementation on a full-time basis a challenge and had to revisit and strengthen the Service Provider Agreements for Assessors.

Provincial spread of Assessors

The TGCSA has in the last twelve months relocated some of its permanent staff, the six Provincial Quality Assurance Specialists, to the provincial Tourism Agency offices. SAT currently have staff based in Cape Town, Durban, Johannesburg, East London and Polokwane. This is proving to be a positive decision and regional integration is improving.

The TGCSA also currently has 62 Accredited Assessors operating accross the country:

Eastern Cape – 7 resident assessors

Free State – 5 resident assessors

Gauteng – 10 resident assessors

KZN – 9 resident assessors

Limpopo – 4 resident assessors

Mpumalanga – 5 resident assessors

North West – 4 resident assessors

Northern Cape – 5 resident assessors

Western Cape – 13 resident assessors

Incorporation of Review Portals

To ensure relevance and intergration with online review portals, the team at the TGCSA are also currently working on greater integration with platforms in order to display the grading status of listings. At present we interface with a number of local and online platforms using and automated plug in (API) link which is governed by the relevant legal structures.

Roadshows and workshops

The Grading System enhancement process was completed in November 2018 and the new grading system, criteria and benefits was introduced on 01 April 2019. This process involved widespread industry consultation and global benchmarking and concluded with the Ministers approval in November 2018. This also included a national roadshow, in all nine provinces, in response to the feedback from the survey. The team in the provinces are regularly engaging our stakeholders at a myriad of workshops and meetings held across the country and the presence of TGCSA personnel in the regions has aided accessibility and support for graded establishments.

Marketing and awareness campaigns

TGCSA Integrated Marketing Campaign for both Trade and Consumer has been finalised. This campaign which focusses on the new benefits and system accolade enhancements which aide product differentiation should drive renewals and attract new leads. In addition, the Provincial teams are working closely with their Provincial Stakeholders and are participating in a number of events to drive awareness and new applications. The TGCSA will hold its Annual Assessor Conference in Quarter 2 of 2019/20 and this will be an opportunity to re-energise the team and focus them on sales drive.

The TGCSA, after receiving the counsel of the marketing and digital team at SA Tourism in 2017, chose not to create and launch a Mobile Application to share information due to the additional management that an Application platform would create. Instead, a decision to use our current, mobile supported website was made. This enables real-time updates and integration with SA Tourism and other online platforms. The TGCSA website is also undergoing a review and greater integration into the SA Tourism digital offering.

18 November 2019 - NW1130

Profile picture: Krumbock, Mr GR

Krumbock, Mr GR to ask the Minister of Tourism

(a) What total number of Tourism Stakeholder Forums have been established (i) in each province and (ii) nationally, (b) on what date was each forum established in each case, (c) who are the members of each forum, (d) how were members selected in each case, (e) what are the main objectives in each case, (f) what mechanisms, processes and procedures are in place to monitor the attainment of objectives in each instance and (g) what objectives have been met in each instance?

Reply:

Total number of Tourism Stakeholder Forums been established in each province

According to the Constitution of the Republic of South Africa, 1996 - Schedule 4, Tourism is one of the functional areas of concurrent national and provincial legislative competence. The detailed information on the provincial tourism forums can be obtained from the respective provinces, as the structures are not reporting directly to the department.

(a) – (g) Not applicable.

(a) Total number of Tourism Stakeholder Forums been established nationally is 5 (It excludes MinMEC, MIPTECH and the respective working groups)

Forum Name

(b)On what date was each forum established in each case

(c) Who are the members of each Forum

(d)How were members selected in each case

  1. What are the main objectives in each case
  1. what mechanisms processes and procedures are in place to monitor attainment of objectives in each instance
  1. what objectives have been met in each instance

1. Tourism Leadership Forum

2017/18

  • Captains of Tourism Industry
  • Representative from Treasury

The NTSS identifies stakeholders that will be playing a leading and/or supporting role in its implementation, monitoring and reporting

  • To provide a platform to discuss and deliberate on tourism related matters in order to ensure that tourism grows and contribute to the overall socio-economic development.
  • To ensure that the policies set out by the industry are aligned with NTSS, and the Tourism Act no.3 of 2014.
  • Quarterly feedback meetings are held on progress made from actions allocated.
  • Sound discussions to ensure tourism growth and overall economic development.

2. National Tourism Stakeholders Forum (NTSF)

2011/12

  • Senior executives of organised private sector associations,
  • Captains of industry,
  • Senior government officials (from the relevant sector departments at national level)
  • Representatives of provincial departments and provincial marketing agencies,
  • Tourism heads / Managers in the metropolitan municipalities; and the South African Local Government Association; and
  • Relevant National government agencies e.g. South African Tourism, Brand SA, South, etc.

The NTSS identifies stakeholders that will be playing a leading and/or supporting role in its implementation, monitoring and reporting.

To provide a platform for multi-stakeholder engagements to:

  • Ensure alignment, monitoring and reporting on NTSS implementation
  • Identify challenges that may hamper effective implementation of the NTSS and jointly recommend solutions, policy and strategy changes that are necessary and critical for the successful implementation of the NTSS and other tourism strategies/ programmes.
  • NTSS implementation mechanisms that include Work Streams aligned to each pillar of the NTSS, namely, Effective Marketing, Facilitating ease of Access, Visitor Experience, Destination management and Broad-Based Benefits.
  • Alignment, monitoring and reporting on NTSS implementation
  • Clear identification of priorities and role players

3. Tourism Safety Forums (National)

2017/18

The Forum comprises of representatives from the Department, nine

(9) provincial Tourism Departments, South African Tourism (SAT), South African National Parks (SANParks), Tourism Business Council of South Africa (TBCSA) and other tourism bodies, the South African Police Service (SAPS), industry representatives, and other relevant stakeholders as per invitation from the Forum.

Members are nominated by their respectively departments

  • The National Tourism Safety Forum is responsible for the coordination and integration of safety response mechanisms for tourists in distress. The Forum also establish safety protocols and clear messaging on matters related to tourist’s safety.
  • An MOU between SAPS and the departments of Tourism has been agreed to and will be signed in due course.
  • Development of National Tourism Safety Strategy.
  • Implementation of part of the strategy.
  • Tourism monitors programme in all province.

4. National Registrars Forum

Prior to 2000

Provincial Registrars

National Registrar

Registration Officials (both provincial and national)

Registrars are appointed in terms of the Tourism Act, 2014. They attend the quarterly engagements on the basis of their appointments as Registrars.

According to the Tourism Act, 2014, all Registrars of Tourist Guides (both provincial and national) are expected to report on the status of the tourist-guiding sector in their respective provinces as well as at a national level.

Quarterly workshops of Registrars provide a platform for exchanging views and experiences in the tourist-guiding sector and reporting on the achievements and challenges pertaining the tourist-guiding sector. Registrars are provided with templates which are to be populated on a monthly and quarterly basis. This is monitored regularly to ensure that provinces submit the required information by the stipulated deadlines.

Submission of monthly and quarterly statistics and databases.

Submission of quarterly reports on tourist guiding initiatives implemented

Annual report on guiding with statistical information and trends related to guiding.

(5) Tourism Service Excellence and Complaints Management Forum

2012

Composition:

Forum consisted of the department, tourism associations, South African Bureau of Standards (SABS), South Africa Police Service (SAPS), Tourism Business Council of South Africa (TBCSA) and National Accommodation Association of South Africa (NAA-SA).

Selection:

Invitation for voluntary participation.

Objectives of the Forum:

  • Sharing information and expertise on Service Excellence Programme.
  • Support initiatives that are aimed at creating a culture of service excellence in the tourism sector.
  • Joint awareness creation sessions for tourism products and campaigns.
  • Discussions on Tourism Complaints.
  • Provided inputs on Tourism Complaints Management Documents.
  • Shared information on events and functions attended by respective members

Lead:

  • It is led by the department and convened quarterly meetings.

Achievements:

  • Terms of Reference Developed.
  • Quarterly meetings held
  • Joint awareness creation sessions.
  • Presentations at relevant events.
  • Support relevant pilot projects and events.

18 November 2019 - NW1332

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Gumbi, Mr HS to ask the Minister of Tourism

What (a) steps is her department taking to eliminate delays in the implementation of the Working for Tourism projects and (b) are the deadlines, milestones and timelines of each specified project?

Reply:

(a) What steps is her department taking to eliminate delays in the implementation of the Working for Tourism projects

The Working for Tourism Programme supports both skills and infrastructure development projects. There are different reasons for delays in these two types of projects.

  • Skills development projects are typically delayed as a result of not being able to find suitable service providers, due mainly to non-responsiveness of the bids received. The Department now conducts compulsory briefing sessions for open bids in order to clarify the requirements of the terms of reference as an attempt to address this challenge.

A panel of service providers was appointed for various skills programmes to fast track the appointment of implementers

  • The Infrastructure Projects have been deliberately delayed through a management decision to halt all infrastructure projects while and extensive review process was undertaken. This review process was conducted in 2016/17 on behalf of the Department by the Government Technical Advisory. Committee (GTAC), an agency of National Treasury, of both individual projects as well as the entire implementation system. The review was necessary as there had been challenges in the implementation of the infrastructure projects which needed to be fully understood. As it would have been noted, the infrastructure project remains a challenge for the department and currently reviewing all past projects so that decisions can be taken about them individually. The intention is to ensure we recover the lost resources through law enforcement agencies so that we can conclude some of the projects.

(b) What are the deadlines, Milestones and timelines of each specified project

  • The skills training programme that was delayed is the food safety programme. The procurement of the service providers will be in place by the end of January 2020.
  • The AG report highlighted substantial challenges and as a result, the infrastructure projects that were deliberately delayed have not yet re-commenced. Once evaluation process has been concluded we will report to parliament with Wayforward

18 November 2019 - NW1131

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Krumbock, Mr GR to ask the Minister of Tourism

(a) On what date was the Tourism Economic Framework finalised, (b) what are the main drivers of the framework, (c)(i) how is the framework communicated and (ii) to whom and (d) how is the execution of the framework (i) monitored and (ii) evaluated?

Reply:

The Department of tourism does not have a Tourism Economic Framework.

a) – (d) Not applicable

04 November 2019 - NW1378

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Gondwe, Dr M to ask the Minister of Tourism

Whether her department did business with certain (a) persons, (b) companies and (c) trusts (names and details furnished in each case) (i) in each of the past five financial years and (ii) since 1 April 2019; if so, (aa) on what date(s) did her department do business with the specified persons, companies and trusts and (bb) what was the (aaa) nature and (bbb) monetary value of each business arrangement?

Reply:

Whether the department did busines with

The department has not appointed any of the (a) persons, (b) companies and (c) trusts as listed ,in the (i) in each of the past five financial years nor (ii) since 1 April 2019.

.

(aa) – (bb) and (aaa) – (bbb) Not applicable

28 October 2019 - NW1233

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De Freitas, Mr MS to ask the Minister of Tourism

What (a) is the relationship between his department and provincial departments responsible for the various world heritage sites to ensure maximum tourism attraction to the sites and (b) processes, procedures and/or mechanisms exist to maintain and upgrade the world heritage sites?

Reply:

a) Relationship between his department and provincial departments responsible for WHS to ensure maximum tourism attraction to sites?

The Department of Tourism has signed Memoranda of Understanding and Agreements (MOU and MOA) with the relevant Management Authorities of the UNESCO World Heritage Sites in each province, to unlock the potential and competitiveness of tourism in these World Heritage Sites (WHSs).

b) Mechanisms to maintain and upgrade world heritage sites

Through the aforementioned partnerships, the Department of Tourism has provided support for tourism infrastructure development and maintenance (i.e. Destination Enhancement Initiatives) such as tourism signage, construction of Visitor Information Centres (Interpretation Centres), Accommodation Facilities, Walkways and Hiking Trails, and tourism infrastructure maintenance in order to improve the quality of product offerings in WHSs to enhance the visitor experience.

This work has been completed in partnership with Management Authorities at the Robben Island Museum (WC), Cradle of Humankind (GP), iSimangaliso Wetland Park (KZN), Maloti Drakensberg Transfronteir Park (KZN), Mapungubwe Cultural Landscape (LP), Khomani Cultural Landscape (Kgalagadi Transfronteir Park - NC), Barberton Makhonjwa Mountains(MP), Richtersveld Cultural Landscape (NC), Cape Floral Region (WC & EC) and Vredefort Dome (FS). This joint work has also included the upskilling of guides at various WHSs.

As part of a pilot project to retrofit iconic tourism attractions with renewable energy solutions, the department also installed a solar photovoltaic (PV) mini-grid system at Robben Island that integrates a 666.4 kilowatt peak (kWp) solar PV plant with battery back-up and the existing diesel generation system of the island to significantly reduces the island’s reliance on diesel and lower operating costs.

28 October 2019 - NW1128

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De Freitas, Mr MS to ask the Minister of Tourism

What are the (a) key performance indicators, (b) measuring and monitoring mechanisms and (c) timelines, milestones and deadlines with regard to performance agreements for (i) him/her and (ii) the Deputy Minister?

Reply:

(i) and (ii) The Minister’s and the Deputy Minister’s performance agreements for the current government will be finalised and signed in line with the new Medium Term Strategic Framework (MTSF) once it is approved by Cabinet.

(a) and (b) and (c) Not applicable

28 October 2019 - NW1181

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Horn, Mr W to ask the Minister of Tourism

Whether her department incurred any costs related to the (a) inauguration of the President of the Republic, Mr M C Ramaphosa, held in Pretoria on 25 May 2019 and (b) State of the Nation Address held in Cape Town on 20 June 2019; if so, in each case, (i) what costs were incurred and (ii) for what reason?

Reply:

Whether her department incurred any cost related to:

(a) NO

(i) and (ii) Not applicable

(b) NO

(i) and (ii) Not applicable

28 October 2019 - NW686

Profile picture: Ismail, Ms H

Ismail, Ms H to ask the Minister of Tourism

(a) How does the Tourism Indaba perform in comparison to other Indabas both locally and internationally, (b) what were the costs of the Tourism Indaba in the past three financial years, (c) how are the returns to the tourism sector calculated and (d) what were the returns derived from the Tourism Indaba for the past three financial years?

Reply:

a) How does the Tourism Indaba perform in comparison to other Indabas both locally and internationally?

The tourism trade show landscape is categorised as either a business or leisure trade show. Within the arena, there are International, regional /continental and national shows. Indaba is uniquely positioned as the premium leisure tourism show on the African continent, which is purely inbound, with the exception of some African products. While the exhibitor mix for each show is specific to the scale and individual show positioning, the buyer and media pool remains finite globally, as these are trade specific. Indaba as a platform is a mandate-driven entity, and is not commercially driven.

Other international tourism trade shows are far larger in size, rendering a skewed direct comparison as these shows showcase a full spectrum of global products across numerous countries. They feature both inbound and outbound whereas Indaba centres only on inbound. In drawing a comparison to similar shows, the following insights have been gathered against potential direct competitors, given that even these shows operate differently.

Hereto, Indaba has long-standing equity being a home-grown show that is inbound-focussed, and geared purely towards the growth of the exhibitors and is the only continental leisure show that is not commercially driven.

Due to its scale it still largely remains the biggest tourism trade show on the continent, compared to WTM Africa, We Are Africa (WAA) and Magical Kenya (MKTE). The scale is attributed to the number of exhibitors, buyers and media in attendance. Indaba has also demonstrated a strong imperative of transformation with an annual increase in SMME product participation. Floor-space rates are considerably cheaper than MKTE and WAA. WTM Africa rates are not published.

The primary success factors of Indaba remain the continued and loyal exhibitor base, the quality of buyers (hosted and non-hosted) based on the stringent qualification and selection process, and the number of meetings that are facilitated by means of a sophisticated online diary and matchmaking system.

b) What were the costs of the Tourism Indaba in the past three financial years?

High-Level Income and Expenditure

   

 

2017

2018

2019

Income

R41 327 796.00

R37 137 525.91

R 40 345 665,70

Expenditure*

R102 880 417.04

R47 989 450.14

R51 000 357.38

Surplus/Deficit

-R61 552 621.04

-R10 851 924.23

-R10 654 691.68

  • Includes Pre & Post Show Tours that leverage the Indaba platform to market destination to hosted buyers and media
  • Expenditure includes Exhibition Management, Events, Activation, Branding, Pre/Post Show Tours & Hosted Buyer, Hosted Media, Staff and Supplier Travel to Durban (return)
  • Costs for Pre & Post Show Tours are held by independent country budgets

**2019 Revenue currently unavailable as audit is underway; due end October 2019

The objective of Africa’s Travel Indaba in line with SA Tourism’s mandate is to create a platform for South African Tourism and the industry/exhibitors to meet and formulate sound business opportunities with local and international buyers. Therefore, Africa’s Travel Indaba is not aimed to be a revenue driven tradeshow, the business model is to offset the production costs with the revenue collected from exhibitors, to minimise the costs for South African Tourism. By doing so SAT support SMME’s ( Hidden Gems)

c) How are the returns to the tourism sector calculated?

CALCULATION: RETURN ON INVESTMENT(ROI) NOTIONAL (Quantitative)

Using overall averages of reported investment and transactions to calculate ROI for exhibitors. Calculation is derived from Average financial gain vs average financial investment of exhibitors.

d) What were the returns derived from the Tourism Indaba for the past three financial years?

The returns to the tourism sector / participants to the show are quantified, in respect of the meetings that are conducted at the platform, 2018 was the first time that the study was undertaken, and a similar methodology for 2019 which is currently underway, is being applied.

For 2018, and in respect of the above-stated ROI Calculation, please find ROI for Indaba 2018, detailing average financial gain vs average financial investment of exhibitors:

14 October 2019 - NW784

Profile picture: Moteka, Mr PG

Moteka, Mr PG to ask the Minister of Tourism

(1)(a) What amount was spent on advertising by (i) her department and (ii) state-owned entities reporting to her in the (aa) 2016-17, (bb) 2017-18 and (cc) 2018-19 financial years; (2) What amount of the total expenditure incurred by (a) her department and (b) state-owned entities reporting to her went to (i) each specified black-owned media company and (ii) outdoor advertising in each specified financial year and (c) on outdoor advertising by her department and state-owned entities reporting to him went to each black-owned media company in each specified financial year?

Reply:

(I) DEPARTMENT OF TOURISM

  1. (a) Amount spent on advertising by the Department

(aa) 2016-17

(bb) 2017-18

(cc) 2018-19

R 1 832 808.31

R 3 569 256.06

R 2 246 557.41

2 (a) Total expenditure incurred by the Department to (i) each specified black-owned media company in each specified financial year

Details

(aa) 2016-17

(bb) 2017-18

(cc) 2018-19

Total

R 1 424 863.10*

R 2 769 256.06*

R 2 240 557.41*

Black Owned Company no: 1

R 221 361.00

R 29 800.00

R 16 260.00

Black Owned Company no: 2

R 8 276.40

   

Black Owned Company no: 3

R 67 270.00

   

Black Owned Company no: 4

R 131 950.20

   

Black Owned Company no: 5

R 97 200.00

   

Black Owned Company no: 6

R 59 066.25

   

Black Owned Company no: 7

R 448 118.61

   

Black Owned Company no: 8

R 208 944.16

R 895 098.61

R 361 656.82

Black Owned Company no: 9

R152 826.48

   

Black Owned Company no: 10

R29 850.00

   

Black Owned Company no: 11

 

R 201 944.39

R 14 028.85

Black Owned Company no: 12

 

R 212 500.00

 

Black Owned Company no: 13

 

R 40 915.90

 

Black Owned Company no: 14

 

R 16 758.00

 

Black Owned Company no: 15

 

R 92 900.00

 

Black Owned Company no: 16

 

R 131 150.00

 

Black Owned Company no: 17

 

R 331 963.44

R 40 800.85

Black Owned Company no: 18

 

R 267 530.00

 

Black Owned Company no: 19

 

R 80 341.50

R 107 730.00

Black Owned Company no: 20

 

R 24 350.00

R 14 012.00

Black Owned Company no: 21

 

R 38 600.00

 

Black Owned Company no: 22

 

R149 993.22

 

Black Owned Company no: 23

 

R 75 411.00

 

Black Owned Company no: 24

 

R 180 000.00

 

Black Owned Company no: 25

   

R 26 700.00

Black Owned Company no: 26

   

R 26 250.00

Black Owned Company no: 27

   

R 259 298.88

Black Owned Company no: 28

   

R 200 376.00

Black Owned Company no: 29

   

R 6 482.87

Black Owned Company no: 30

   

R 152 500.00

Black Owned Company no: 31

   

R 254 722.61

Black Owned Company no: 32

   

R 36 500.00

Black Owned Company no: 33

   

R 282 000.00

Black Owned Company no: 34

   

R 39 100.00

Black Owned Company no: 35

   

R 7 461.43

Black Owned Company no: 36

   

R 11 442.50

Black Owned Company no: 37

   

R 34 734.60

Black Owned Company no: 38

   

R 348 500.00

* The Remainder of expenditure was spent on Government Institutions or Level 2- 7 B-BBEE Companies

(c) Spend on outdoor advertising to each black-owned media company in each financial year by the Department

Black-owned media company

(aa) 2016-17

(bb) 2017-18

(cc) 2018-19

Black Owned Company no: 17

 

R 331 963.44

R 40 800.85

Black Owned Company no: 22

 

R 149 993.22

 

Black Owned Company no: 11

 

R 9 631.86

R 14 028.85

Black Owned Company no: 14

 

R 16 758.00

R 6 482.87

Black Owned Company no: 1

   

R 16 260.00

Black Owned Company no: 27

   

R 84 658.75

Black Owned Company no: 35

   

R 7 461.43

Black Owned Company no: 20

   

R 14 012.00

(ii) SOUTH AFRICA TOURISM

  1. (a)(ii)Amount spent on advertising by SA Tourism

(aa) 2016-17

(bb) 2017-18

(cc) 2018-19

R 250 708,14

R 545 513,65

R 241,650.56

2 (b) Total expenditure incurred by SA Tourism to (i) each specified black owned media company in each specified financial year.

 

(aa) 2016-17

(bb) 2017-18

(cc) 2018-19

Black-owned company no 1

R 85,946.94

R 337,516.22

R 34,431.00

Black-owned company no 2

R 70,683.07

R 67,240.61

R 44,591.98

Black-owned company no 3

R 38,500.00

R 73,496.82

R 162,627.58

Black-owned company no 4

R 55,578.12

R 67,260.00

 

(ii) Outdoor advertising

0.00

0.00

0.00

(c) Not applicable – Outdoor advertising is only used in destination marketing

20 September 2019 - NW824

Profile picture: Gumbi, Mr HS

Gumbi, Mr HS to ask the Minister of Tourism

What (a) is the official purpose for the introduction of the Tourism Amendment Bill by her department, (b) number of registered tourism travel agencies exist in (i) the Republic and (ii) each province as at 1 September 2019 and (c) legislation governs and regulates the operation of tourism travel agencies in the Republic; (2) whether any unregistered tourism travel agencies have been reported to her department since 2014; if so, what (a) number of unregistered travel agencies and (b) steps did her department take to deal with each complaint?

Reply:

(1)(a) what is the official purpose for the introduction of the Tourism Amendment Bill?

To amend the Tourism Act, 2014, so as to provide for certain definitions; to provide for the determination of thresholds for short-term home sharing; to provide for the renaming of the South African Tourism Board as South African Tourism; to provide for additional competence requirements of tourists guides; to provide for the regulation of safety in relation to tourist guiding and the improvement of the tourist guiding experience; and to provide for matters connected herewith.

(b) Number of registered travel agencies that exist in

(i) Republic & (ii) Each Province

The Department does not register or keep records relating to tourism travel agencies either in the Republic or in Provinces.

(c) What legislation governs and regulate the operation of tourism travel agencies

Tourism Act, 2014, does provide for matters relating to tourism travel agencies. Section 28(1) of the Tourism Act, 2014, states that the Minister may develop a National Grading System for tourism with a view to maintaining or enhancing the standards and quality of tourism services (which includes tourism travel agencies), facilities and products. Again, tourists can, in terms of section 45(2)(b) of the Tourism Act, 2014 refer any complaint in respect of tourism services (which will include tourism services offered by travel agencies to the Tourism Complaints Officer for referral to relevant authorities for resolution.

2. Whether any unregistered travel agencies have been reported since 2014 ,If so

(a)What number of unregistered agencies?

The Department does not keep registration details of travel agencies.

(b) steps taken to deal with each complaint

Six complaints were received from tourists against travel agents. Each complaint was referred to the travel agent responsible for an amicable resolution. In cases where a complaint remained unresolved, the department referred it to a relevant regulator for further processing and resolution.

19 September 2019 - NW675

Profile picture: Krumbock, Mr GR

Krumbock, Mr GR to ask the Minister of Tourism

Whether any studies have been conducted to determine the impact of the Government’s proposed National Health Insurance system on health and medical tourism in the Republic; if not, why not; if so, what has the study found will be the likely (a) decline in international arrivals of so-called health and medical tourists once the National Health Insurance is implemented, (b) decline in tourism revenue generated from health and medical tourists and (c) total impact on the Republic’s fiscus?

Reply:

No studies have been conducted by the department of Tourism or its entity (South Africa Tourism) to determine the impact of the Government’s proposed National Health Insurance system on health and medical tourism in the Republic as the system has not been finalised yet.

a) Not applicable

b) Not applicable

c) Not applicable

19 September 2019 - NW773

Profile picture: Sithole, Mr KP

Sithole, Mr KP to ask the Minister of Tourism

Whether her department can provide the results and findings of the ministerial review of SA Tourism that the former Minister of Tourism commissioned in 2015; if not, why not; if so, what are the full relevant details?

Reply:

The Honorable member is referred to website of the Department of Tourism to download the document or alternatively a copy can be supplied by my office by arrangement.

https://www.tourism.gov.za/website/publications/Report%20of%20the%20SA%20Tourism%20Review%20J une%202015.pdf#search=Ministerial%20Review

12 September 2019 - NW689

Profile picture: Mpambo-Sibhukwana, Ms T

Mpambo-Sibhukwana, Ms T to ask the Minister of Tourism

(a) What investigations into the suspension of a certain person (details furnished) have been undertaken, (b) on what date did the specified investigations commence, (c) who is undertaking the investigations, (d) what are the costs of the investigations so far, (e) by what date will a final report in this regard be finalised and (f) why have no charges been laid to date against the specified person?

Reply:

(A) What investigations into the suspension of a certain person (details furnished) have been undertaken

A forensic investigation was instituted following allegations of impropriety made against the person received through the SA Tourism whistle-blowing hotline and protected disclosure.

(B) On what date did the specified investigations commence

6 May 2019

(C) Who is undertaking the investigations

Bowmans’ Forensic Investigations

(D) What are the costs of the investigations so far

The costs will be communicated in due course once process is concluded

(E) By what date will a final report in this regard be finalised

As Minister I gave concurrence to the request from board on the 15 July 2019

(F) Why have no charges been laid to date against the specified person

The specified person has been charged. An internal disciplinary enquiry is set-down for 5 – 10 days in the month of September 2019.

12 September 2019 - NW500

Profile picture: Krumbock, Mr GR

Krumbock, Mr GR to ask the Minister of Tourism

What is the nature of the relationship amongst provinces to ensure that tourism targets are met in each province, (b) what communication mechanisms exist amongst provinces, (c) who is responsible for the (i) relationship and (ii) communication amongst provinces and (d) how are (i) performance and (ii) targets monitored?

Reply:

  1. - (d) The Matters raised in the question solely fall under the mandate of the provinces. The department is therefore not in the position to provide the required responses as they don’t fall under its areas of competency

11 September 2019 - NW499

Profile picture: Krumbock, Mr GR

Krumbock, Mr GR to ask the Minister of Tourism

(a) What tourism categories exist in the Republic, (b) how was each category formulated and (c) what targets have been set for each category?

Reply:

(a)What Tourism categories exist in the Republic

South African Tourism aligns its tourism concepts and definitions to the UN standards and guidelines. As such, the broad categories of inbound tourism, domestic tourism and outbound tourism exists.

(b)How was each category formulated

South African Tourism adopts and follows the UN standards and definitions for tourism statistical concepts. This is a link to the International Recommendations on Tourism Statistics. https://unstats.un.org/unsd/publication/Seriesm/SeriesM_83rev1e.pdf

(c) What targets have been set for each category?

South African Tourism has set targets for inbound (international) tourism and domestic holiday tourism. The targets set for the financial year 2019/20 are as follows:

  • International tourism: 11,4 million (inbound tourism)
  • Domestic holiday tourism: 2,7 million (domestic)

09 September 2019 - NW631

Profile picture: Moteka, Mr PG

Moteka, Mr PG to ask the Minister of Tourism

What (a) total amount has (i) her department and (ii) each of the entities reporting to her spent on (aa) cleaning, (bb) security and (cc) gardening services in the (aaa) 2017-18 and (bbb) 2018-19 financial years, (b) amount was paid to each service provider to provide each specified service and (c) total amount was paid to each of the service providers?

Reply:

  1. Department of Tourism

(a)  What total amount was spent on

 

(aa) Cleaning

(bb) Security

(cc)Gardening Service

(aaa) 2017-18

R196 192.59

R1 535 155.56

R0.00

(bbb) 2018-19

R104 180.24

R1 547 499.65

R0.00

(b) What amount was paid for each Service provider to provide each specific service

Service Provider(s)

(aa) Cleaning

(bb) Security

(cc) Gardening Service

2017-2018

Service Provider no 1

R159 233.87

R0.00

R0.00

Service Provider no 2

R15 273.72

R0.00

R0.00

Service Provider no 3

R21 685.00

R0.00

R0.00

Service Provider no 4

R0.00

R1 535 155.56

R0.00

2018-2019

Service Provider no 5:

R92 796.00

R0.00

R0.00

Service Provider no 2

R11 384.24

R0.00

R0.00

Service Provider no 4

R0.00

R1 547 499.65

R0.00

(c) Total amount that was paid to each Service provider

Service Provider(s)

Total Amount Paid

Service Provider no 1(Cleaning)

R 159 233.87

Service Provider no 4 (Security)

R3 082 655.21

Service Provider no 2 (Cleaning)

R 26 657.96

Service Provider no 3 (Cleaning)

R 21 685.00

Service Provider no 5 (Cleaning)

R 92 796.00

  1. South African Tourism

(a) What total amount was spent on

 

(aa) Cleaning

(bb) Security

(cc) gardening Service

(aaa) 2017-18

R 684 833.50

R 578 843.45

R 47 325

(bbb) 2018-19

R 699 799.54

R 624 846.04

R 95 400

 

(b) What amount was paid for each Service provider to provide each specific service

(c) Service Provider(s)

(aa) Cleaning

(bb) Security

(cc) gardening Service

2017-18

Service Provider No. 1

R 684 833.50

R0.00

R0.00

Service Provider No. 2

R0.00

R 578 843.45

R0.00

Service Provider No. 3

R0.00

R0.00

R 20 985

Service Provider No. 4

R0.00

R0.00

R 26 340

2018-19

Service Provider No.1

R 699 799.54

R0.00

R0.00

Service Provider No.2

R0.00

R 624 846.04

R0.00

Service Provider No.4

R0.00

R0.00

R 95 400

(d) Total amount that was paid to each Service provider

Service Provider(s)

Total Amount Paid

Service Provider No. 3 (Garden Service)

R 20 985

Service Provider No.4 (Garden Service)

R 121 740

Service provider No. 2 (Security)

R 1 203 689.49

Service Provider no 1 (Cleaning Services)

R 1 384 633.04

06 September 2019 - NW497

Profile picture: De Freitas, Mr MS

De Freitas, Mr MS to ask the Minister of Tourism

(a) On what date was a certain person (details furnished) suspended, (b) what are the reasons for the suspension, (c) on what date was the charge sheet issued to the specified person, (d) at what stage is the process, (e) on what date did the official hearings take place, (f) on what date is it anticipated that the matter will be finalised and (g) who is standing in for the person while the process is ongoing?

Reply:

(a) Date of precautionary suspension:

As per the report I received from the board. 01 April 2019

 

(b) What are the reasons for the precautionary suspension:

To investigate allegations of impropriety against the person, received through the SA Tourism whistle-blowing hotline and protected disclosure.

(c) Date of the charge sheet:

I’m informed the board served the charge sheet on 24 July 2019

(d) What stage is the process:

I’m informed that the disciplinary hearing has been scheduled for September 2019

(e) On what date did the official hearings take place:

The matter was originally set-down to be heard on 13-14 August 2019, but postponed

(f) When will the matter be finalised:

The hearing will be set-down for 5-10 days during September 2019.

(g) Who is standing in for the person:

The Chief Operations Officer.

30 August 2019 - NW375

Profile picture: Gondwe, Dr M

Gondwe, Dr M to ask the Minister of Tourism

What (a) number of official international trips is (i) she and (ii) her deputy planning to undertake in the 2019-22 medium term expenditure framework, (b) will the (i) destination, (ii) date, (iii) purpose and (iv) number of persons who will travel with the delegation be and (c) is the detailed breakdown of the expected cost of (i) flights, (ii) accommodation and (iii) any other expenses in each case?

Reply:

(a) Number of international trips planning to undertake in 2019-22

Government is currently in the process of concluding MTSF and MTEF 2020 -2025, once this is concluded the department will conclude its plans and budget.

  1. N/A
  2. N/A

(b) N/A

(c) N/A

30 August 2019 - NW290

Profile picture: Mpambo-Sibhukwana, Ms T

Mpambo-Sibhukwana, Ms T to ask the Minister of Tourism

What (a) total amount is budgeted for her private office for the 2019-20 financial year and (b) was the (i) total remuneration, (ii) salary level, (iii) job title, (iv) qualification and (v) job description of each employee appointed in her private office since 1 May 2019?

Reply:

(a) The total amount that is budgeted for the Ministry is per Annual Performance plan approved by Parliament

(b) The proposed staff establishment of the Office of a Members Administrative staff is informed by the Guide for Members of the Executive as approved by the President with effect from 8 June 2019.

(b)The (i) total remuneration, (ii) salary level, (iii) job title, (iv) qualification and (v) job description of each employee appointed in her private office since 1 May 2019?

(i) Remuneration is in accordance to the level of the employee in public service

(b)

(ii) salary level

(iii) job title,

(iv) Qualification

(v)Job description

1

IV

Special Advisor

DPhil, Engineering

Dispensation for the appointment and Remuneration of persons (Special Advisers) appointed to executive Authorities on ground of policy Considerations in terms of section 12A (1) of the Public Service Act, 1994): Provides that Special Advisers may be appointed-

  • to advise the Executive Authority on the exercise or performance of the Executive Authority’s powers and duties;
  • to advise the Executive Authority on the development of policy that will promote the relevant department’s objectives; or
  • to perform such other tasks as may be appropriate in respect of the exercise or performance of the Executive Authority’s powers and duties.

2

IV

Special Advisor

D Phil, Economics

Dispensation for the appointment and Remuneration of persons (Special Advisers) appointed to executive Authorities on ground of policy Considerations in terms of section 12A (1) of the Public Service Act, 1994): Provides that Special Advisers may be appointed-

  • to advise the Executive Authority on the exercise or performance of the Executive Authority’s powers and duties;
  • to advise the Executive Authority on the development of policy that will promote the relevant department’s objectives; or
  • to perform such other tasks as may be appropriate in respect of the exercise or performance of the Executive Authority’s powers and duties.

3

14

Chief of Staff

Advance Certificate in Municipal Governance and Management

Current study: Advanced Diploma in Public Management

  • To manage the office of and render a support service to the executive authority (EA).
  • Manage and coordinate matters emanating from Parliament/ Cabinet / other legislative structures and community outreach.
  • Ensure that administrative support is rendered to the executing authority on Parliamentary/Legislature and Cabinet/ matters.
  • Ensure and manage the required administrative functions are performed within the office of the EA
  • Assist the EA with his/her constituency work.
  • Assist the EA with matters emanating from his/her portfolio and official matters emanating from other activities, e.g. participation in national and international forums and structures.
  • Study the relevant Public Service and departmental prescripts/policies and other documents and ensure that the application thereof is understood properly.

4

13

Administrative Secretary

Bachelor of Administration Honours

Current study:

Masters Degree in Public Administration

  • To manage the administrative activities in the office of the EA.
  • Provide registry support services on the office of the EA.
  • Provide logistical support for meetings.
  • Study the relevant Public Service and departmental prescripts/policies and other documents and ensure that the application thereof is understood properly

5

13

Media Liaison Officer

Baccalaureus Technologiae: Journalism

  • To provide media liaison services to the EA.
  • Monitor and analyse reporting in the media on the portfolio of the EA. And prepare responses as required
  • Prepare and coordinate responses on matters relating to the portfolio.
  • Participate in GCIS forums like the Communications Forum and the Media Liaison Forum, and in the collective planning of the communication and media issues of Government.
  • Study the relevant Public Service and departmental prescripts/policies and other documents and ensure that the application thereof is understood properly.

6

13

Private Secretary

Advanced Diploma: Public Management

Current study:

Honours in Public Administration

  • Render an administrative support service to the EA
  • Provide support to the EA with regard to preparation for meetings.
  • Support the EA with private obligations.
  • Provide a secretarial/receptionist support service to the executive authority.
  • Assist the executive authority with constituency work.
  • Study the relevant Public Service and departmental prescripts/policies and other documents and ensure that the application thereof is understood properly.

7

13

Parliamentary and Cabinet Support

Baccalaureus Legum LLB (Postgraduate)

  • To manage and coordinate matters emanating from Parliament/ Cabinet / other legislative structures and community outreach.
  • Monitor events in parliament to identify matters that have a bearing on the portfolio of the executive authority.
  • Monitor events in Cabinet/ to identify matters that have a bearing on the portfolio of the executive authority.
  • Co-ordinate activities between Pretoria and Cape Town Offices for Parliamentary sessions.
  • Support Provide assistance to the executing authority on matters that have a bearing on his/her portfolio.
  • Study the relevant Public Service and departmental prescripts/policies and other documents to ensure that the application thereof is understood properly.

8

11

Cabinet and Parliamentary Officer

Diploma: Journalism

  • To manage and coordinate matters emanating from Parliament/ Cabinet / other legislative structures and community outreach.
  • Monitor events in parliament to identify matters that have a bearing on the portfolio of the executive authority.
  • Monitor events in Cabinet/ to identify matters that have a bearing on the portfolio of the executive authority.
  • Co-ordinate activities between Pretoria and Cape Town Offices for Parliamentary sessions.
  • Support Provide assistance to the executing authority on matters that have a bearing on his/her portfolio.
  • Render an efficient and effective parliamentary service.
  • Study the relevant Public Service and departmental prescripts/policies and other documents to ensure that the application thereof is understood properly.

9

11

Community Outreach Officer

Matric

  • Provide assistance to the EA with community work.
  • Engage communities on services of the Portfolio.
  • Reach out to unblock service bottlenecks within the portfolio.
  • Address citizens’ complaints on the work of the portfolio.
  • Facilitate easy access to Public Services.
  • Study the relevant Public Service and departmental prescripts/policies and other documents and ensure that the application thereof is understood properly

10

9

Assistant Appointment Secretary

Matric

  • Render an administrative support service to the executive authority.
  • Provide support to the EA with regard to preparation for meetings.
  • Support the EA with private obligations.
  • Provide a secretarial/receptionist support service to the executive authority.
  • Assist the appointments secretary with constituency work of the executive authority.
  • Study the relevant Public Service and departmental prescripts/policies and other documents and ensure that the application thereof is understood properly

11

7

Registry Clerk

 

Baccalaureus Artium Cum Honoribus

  • Provide registry support services in the office of the EA
  • Ensure the smooth, efficient and effective flow of documents (receive and distribute) between the office of the executive authority, the department and other structures like cluster committees, external role players, etc.
  • File all documents in accordance with the relevant prescripts like the National Archives Act and the MIS prescripts.
  • Render a general support function in the office of the executive authority.
  • Control stock and stationary as chief user clerk for the executive authority’s office.
  • Study the relevant Public Service and departmental prescripts/policies and other documents and ensure that the application thereof is understood properly.

12

7

Secretary / Receptionist

National Diploma: Internal Auditing

  • Provide a secretarial/receptionist support service to the office of the executive authority.
  • Provides a clerical /administrative support service to the office.
  • Remain up to date with regard to prescripts/policies and procedures applicable to her/his work terrain.

13

5

Messenger/Driver

Advanced Diploma: Small Business Management

  • Provide messenger and driver services in the office of the EA.
  • Collect and deliver documents.
  • Transport employees in the office of the executive authority and guests and special advisors of the executive authority.
  • Maintain knowledge on the policies and procedures that applies in the work environment.
  • Render a general support function in the office of the executive authority.

 

26 August 2019 - NW321

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De Freitas, Mr MS to ask the Minister of Tourism

(1)(a) What are the monthly statistics with reference to domestic tourism (i) in the past three years and (ii) since 1 January 2019, (b) where did the tourists travel to in each month, (c) what targets were set in this regard and (d) how did the set targets measure up to actual number of arrivals at domestic travel destinations in each month; (2) (a) what is being done to ensure that tourism targets set are met and (b) how are these targets measured; (3) (a) how is South African tourism marketed (i) in countries abroad and (ii) locally and (b) what budgets have been allocated in this regard for the next three years?

Reply:

(1)(a) (i) and (ii)

Total domestic trips see th link below:

http://pmg-assets.s3-website-eu-west-1.amazonaws.com/RNW321Total_domestic_trip.pdf

Note: Data reported in millions

Source: South African Tourism domestic surveys

Domestic holiday trips see th link below:

http://pmg-assets.s3-website-eu-west-1.amazonaws.com/RNW321Holiday_domestic_trip.pdf

Note: Data reported in millions

Source: South African Tourism domestic surveys

1. (b) Where did the tourist travel each month?

Provincial distribution cannot reliably be reported on at a monthly level. Data is provided at an annual level.

(c) What targets were set in this regard?

Targets on the number of total domestic trips per destination are set on an annual basis not on a Monthly basis

(d) How did the targets set, measure up to actual number of arrivals at domestic travel destinations each month?

Not Applicable. Refer to response (c)

(2) (a) what is being done to ensure the targets that were set are met?

Refer to response 1(c)

(b) How are these targets measured?

Refer to response 1(c)

(3)(a) How is SA tourism marketed

Marketing the South Africa a tourist destination is the responsibility of the Department of Tourism and this responsibility is shared between the department and its implementation entity South African Tourism. The latter devices programmes aimed at marketing the country with the support of the department. In addition, SAT has established stations in almost all the major regions of the world to implement marketing programmes tailored to suit each region and in some instances to suit countries within a region. South African Tourism’s marketing approach is two-pronged focussing on building a unified brand and marketing communications plan and leveraging synergistic partnerships

(i) Countries abroad

South African Tourism has a defined selection of prioritised markets that have been shortlisted for dedicated in-market marketing investments, based on their tourism potential and SA Tourism’s ability to win in these markets.

South African Tourism’s strategy is to market a unified brand in order to improve brand awareness and positivity by building brand appeal among first-time and repeat tourists, through the provision of information that shows South Africa as a value-for-money, safe and secure destination that offers unique and varied experiences.

This is achieved in the following ways:

  • Marketing South Africa in its different markets and segments using different channels that provide user-friendly and fit for purpose content to consumers as well as trade and partners that sell South Africa as a tourism destination;
  • Implementing an enhanced 360-degree global communications plan that conveys appealing messages to consumers, trade and media; and
  • Supporting Brand SA’s reputation management strategy.

Marketing campaigns in countries are localised based on the global brand campaign and target the following segments:

  • Wanderluster Segment who are older wealthier and experienced international travellers between the ages of 40 and 60
  • Next Stop South Africa (NSSAs) Segment who are younger singles or couples between the ages of 25 and 50 with considerable travel experience.
  • Niche Market Segments such as Millenials, LGBTQ+, African Americans and others.

Key Business drivers for international tourism marketing are:

  • Hostings
  • In-Country Roadshows
  • Domestic and International Trade Platforms
  • Trade Training and
  • Strategic Partnerships

(ii) Locally

The Domestic Tourism Marketing Strategy focusses on inspiring the targeted segments of travellers to take more trips by showcasing a variety of affordable, desired experiences in a clear and accessible manner using the Domestic Sho’t Left Campaign. The Campaign is executed through a mix of various channels such as social media, radio and television, out of home marketing as well as a number of various consumer and trade activations and partnerships.

For domestic tourism, target travel groups are identified based on the degree of holiday-taking culture, which can be differentially targeted according to the behaviour that underpins the segment. The focus segments targeted through domestic tourism marketing initiatives are:

  • The Build Segment has the appropriate socio-economic background and is not travelling and thus there is a need to build a culture of travel within this grouping.
  • The Convert Segment are people who travel for a number of reasons, but not necessarily and need to be converted to travel for a holiday.
  • The Defend Segment is mature in terms of holiday travel and there is therefore a need to defend this market and up-sell where possible.

SA Tourism also partners with and educates the distribution channel (traditional and non-traditional) to package and promote relevant deals supporting affordable, consumer-desired holiday and business events experiences, to encourage our prioritized segments to book and travel.

 

(b) What budgets have been allocated in this regard for the next three years

Name of the Programme

2020/21

2021/22

2022/23

 

 

 

 

 

Budget

Budget

Budget

 

(R’000)

(R’000)

(R’000)

1

Corporate Support

135 033

140 926

146 483

2

Business Enablement

90 743

94 704

98 438

3

Leisure Tourism Marketing

1 083 397

1 130 676

1 175 257

4

Business Events

135 029

140 922

146 479

5

Visitor Experience

69 494

72 526

75 386

Total

1 513 696

1 579 755

1 642 043

26 August 2019 - NW322

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De Freitas, Mr MS to ask the Minister of Tourism

(1)(a) What relationship does her department have with other government departments in order to meet its objectives, (b) what is the nature of the relationship in each instance and (c) how are these relationships monitored and measured in each instance; (2) (a) what relationship does her department have with the provinces in each instance in order to meet the objectives of her department, (b) what is the nature of the relationship in each instance and (c) how are these relationships monitored and measured in each instance?

Reply:

1. (a) The department’s relationship with other government departments:

(i). We work with other departments on a whole of government approach through the cluster systems as part of both the Economic Sector, Investment, Employment and Infrastructure Development Cluster (ESIEID) and International Cooperation, Trade and Security Cluster (ICTS). We also engage with individual departments on a case by case basis.

(b). What is the nature of the relationship in each instance?

(i). The relationship that exist is that of an intergovernmental relationship where government departments work with its counterpart on intergovernmental matters.

(c). How are these relationships monitored and measured in each instance?

(i). Through Cluster systems

2. (a). The department’s relationship with provinces

(i). The department works closely with provinces and SALGA through the Tourism MINMEC. We also engage with individual municipalities and provinces on a case by case basis.

(b). What is the nature of the relationship in each instance?

(i). The relationship that exist is that of an Intergovernmental relationship where the Department of Tourism meets with provincial departments and with municipalities through SALGA to discuss intergovernmental matters and solutions to tourism challenges at provincial, local and district level.

(c). How are these relationships monitored and measured in each instance?

(i). Through intergovernmental forums e.g. MINMEC

26 August 2019 - NW325

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Krumbock, Mr GR to ask the Minister of Tourism

With reference to the Republic’s missions abroad, (a) what measures are put in place to use the missions in order to increase tourism, (b) what targets have been set for each mission, (c) what targets were achieved by each mission in the past three years, (d) how do the targets set compare to each mission, (e) how is the achievement of targets being monitored and (f) who is monitoring the achievement of targets?

Reply:

(a) Measures to use the Republic’s missions to increase tourism

Tourism development and promotion has become an important area of economic diplomacy and the Department of Tourism and South African Tourism (SA Tourism) work closely with the Department of International Relations and Cooperation (DIRCO) in this regard. SA Tourism supports missions abroad to promote South Africa as the entity responsible for this function.

In order to leverage on the network of South African Embassies in various countries, SA Tourism currently provides support to the Missions in the following ways:

  • Providing DIRCO staff with Tourism Training at all levels, including Heads of Missions
  • Provide SA Embassies with toolkits to promote tourism in various countries
  • Support Missions in country with understanding their consumer, tourism trade and media landscapes, and to identify opportunities to engage them.

(b) What targets have been set for each mission

We don’t set targets for Missions

(c ) – (f) Not Applicable

15 August 2019 - NW324

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Krumbock, Mr GR to ask the Minister of Tourism

With reference to the state of the nation address by the President, Mr M C Ramaphosa on 20 June 2019 and the targets set for tourism, (a) what measures are put in place by her department to meet the targets for tourism, (b) what are the (i) timelines, (ii) time frames and (iii) deadlines in this regard, (c) who will be responsible to ensure that the targets are met, (d) how will the targets be measured and monitored and (e) who will measure and monitor the targets?

Reply:

a) What measures are put in place to meet targets for tourism as per the SoNA on 20 June 2019?

Work on breaking down the 21 million international tourists by 2030 target provided by the President has produced a target of 14.5 million international tourist arrivals by the end of 2024. Engagement with the private sector and other stakeholders is already underway in order to increase market penetration of identified critical growth markets such as China, India, Nigeria and Russia. There is also ongoing work that relates to defending our current strong inbound markets while increasing market penetration in markets that we have identified as strategic in meeting the target provided by the President. Constant engagement is being maintained on matters relating to online Visa applications and Visa wavers with the department of Home Affairs.

The Department of Tourism and SAT are in the process of institutionalizing the achievement of the 21 million international tourists by 2030 through the incorporation of the 2024 annual international tourist arrivals of 15 million in the five-year strategic plan and the annual targets.

Measures also include ongoing engagement with the private sector, other government department and other stakeholders in their respective roles in achieving the target set by the President given the supply side and demand side conditions and interventions that need to prevail in order for the target set by the President in the June 2019 State of the Nation Address to be achieved.The targets will form part of the Strategic Plan 2020/21 – 2025/26 of the Department and SA Tourism.

b) What are the:

(i) Time lines

The time lines will be included in the 5-year Strategic Plans that are currently being finalized and will then be broken down into annual targets and then incorporated in the Annual Performance Plans.

(ii) Time frames

The targets will be broken down into years and within each year, into quarters.

(iii) Deadlines

The deadlines for achieving the targets will be aligned to the Strategic Plan and the National Development Plan.

c) Who will be responsible?

The responsibilities will be determined as the Programmes in the Strategic Plan is finalised.

d) How will the targets be measures and monitored?

Performance is measured through the tourist arrivals statistics as reported monthly by Statistics SA through the report P0351 Tourism & Migration and SA Tourism’s monthly departure and domestic surveys.

  • Monthly EXCO meetings where each executive provides a monthly update on the implementation of the APP;
  • Organisational Performance Reviews held quarterly chaired by the CEO;
  • Quarterly Performance Reports which show the performance of SA Tourism against its APP targets and are reviewed by Board and the Department of Tourism.

e) Who will measure and monitor the targets?

    Answered in point (d) above

31 July 2019 - NW326

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Krumbock, Mr GR to ask the Minister of Tourism

With reference to each tourism site that has become dilapidated in the past three years, (a) why have the specified sites become dilapidated, (b) what is being done to restore the sites to optimal condition and (c)(i) what are the timelines and/or time frames and deadlines to restore each site, (ii) how is this being monitored and (iii) by whom in each case?

Reply:

(a)-(c)

The Department does not own or operate any tourism products, and can thus not account for the state of any tourism products. However, in the course of preparations for the Jobs Summit in 2018, the Department initiated a process to supplement a maintenance programme for major state owned products. This programme will train SMMEs with a focus on women, youth and cooperatives to undertake regular maintenance. In recognition of the tourism values of our National Parks, the three year programme is being piloted in National Parks, in collaboration with SANParks. Subsequent rollout of this programme will require a dedicated budget allocation, to prevent deterioration of products.

 

31 July 2019 - NW316

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Gumbi, Mr HS to ask the Minister of Tourism

(1)What are the relevant details of the (a) breakdown of the total remuneration package received by on-site graders employed by the Tourism Grading Council of South Africa (TGCSA) and (b)(i) various income brackets and (ii) criteria that need to be met in order to qualify for the various income brackets; (2) what (a) number of days does it take the TGCSA to grade a place of accommodation once an application is received and (b) is the average cost for receiving the grading; (3) what are the relevant details of the criteria that needs to be met in order to receive a star grading from the lowest to highest grading? NW1282E

Reply:

1. (a) Total remuneration package for on-site graders

  • The Grading Assessors are remunerated on a commission-only basis.
  • Accredited Assessors are not permanent staff and are contracted for 36months with specific deliverables and duties governed by Service Provider Agreements.

(b) (i) various income brackets

Should an assessor have between 0 – 100 properties in his/her portfolio, they will invoice the TGCSA 50% of the establishments’ grading fee. If they have more than 100 properties, they will invoice 55% of the grading fee. If more than 200 properties, they will receive 60% of the grading fee. Over 300 properties, the Assessor will be paid 65%. The commission is only paid out if the assessor has submitted properties to the Monthly Property Approvals EXCO Meeting.

The Assessors are required to cover the costs of transport and communication from the fee paid for the assessment.

(ii) Criteria to be met in order to qualify for various income brackets

  • Only individuals who hold a hospitality qualification and have suitable experience in the application of hospitality operating standards are considered for contracts.
  • An assessor needs to have undergone training and achieved an 80% pass rate before the TGCSA enters into a Service Provider Agreement. The Grading Assessor must also ensure that they are registered on the National Treasury’s Central Supplier Database (CSD);
  • If an assessor has a property portfolio of less than 200, they need to ensure that they grade a minimum of 24 new properties annually until they get to a minimum portfolio of 200.
  • Where an assessor has a portfolio of 200 or more properties, they need to ensure that they achieve a minimum of 95% of their establishments renewals.
  • To ensure that establishments are allocated to Assessors fairly, and to ensure that Assessors are not inundated with establishments to assess and to ensure service delivery standards are maintained, the assessor’s portfolio monitored carefully and may be limited in size.

(2) (a) Numbers of days to grade a accommodations once the applications is received

  • The assessment of an establishment after receiving the application thereof is reliant on a number of factors i.e. application process; Tourism Incentive Programme (TIP)funding; payment of outstanding invoice. The Establishment Assessment can only be done once an Establishment is assigned to an Assessor; the Assessor must then schedule assessment appointment and update Grading System:
    • The Assessment must be scheduled within 5 calendar days of assignment of Establishments to the Assessor;
    • The Assessor must conduct the grading assessment within the prescribed time frames:
      • For new applications – As soon as possible but not longer than 4 calendar months from the date of the invoice payment reflecting on Grading System;
      • For renewals – from the date of the invoice payment reflecting on Grading System and Establishment assigned to the Assessor but before the Monthly Property Approvals EXCO Meeting within the month of expiry;
      • If Assessors do not adhere to the stipulated times, the properties will be retrieved from their system and reallocated to other Assessors to ensure that business processes are followed.

(b) Average cost to grade

Grading fees are determined by three (3) variables, namely number of rooms, category of the establishment and the average room rate the said property charges its’ client. The average cost to grade a small accommodation establishment is approximately R3 500.00 should no discount be applied for by the property.

3. What is the detail of the criteria to be met to receive a star grading from the lowest to the highest grading

There is lengthy set of Core Requirements and Quality Standards that are utilised by the Assessors when conducting assessments. These Requirements and Standards cover specific areas of assessments which are clearly outlined in the published Grading Criteria. A copy can be provided but are also available on the TGCSA Website for reference.

Establishments are assessed according to the type of accommodation they provide. There are currently 7 category groupings of the 13 types of establishments:

1. Formal Accommodation

1.1 Hotel

1.2 Small Hotel

1.3 Boutique Hotel

1.4 Apartment Hotel

2. Guest Accommodation

2.1 Bed & Breakfast

2.2 Guest House

2.3 Country House

3. Self-Catering

3.1 Self- Catering Exclusive

3.2 Self- Catering Shared

4. Backpacker and Hostelling

5. Caravan and Camping

6. Venues

7. Game and Nature Lodges

Each of the above category has its core requirements and quality standards and the grading criteria to be met in order for an establishment to be successfully accredited.

STAR LEVELS

A brief description of what each star level represents is as follows:

NO. OF STARS

POINT ALLOCATION

OUTCOME

 

880 – 1000

Outstanding quality and luxurious accommodation matching the best international standards. 5 Star Premium is reserved for properties who far exceed core requirements and quality standards in the five star sector.

 

740 – 879

Excellent quality in the overall standard of facilities, furnishings, service and guest care.

 

580 – 739

Very good quality in the overall standard of facilities, furnishings, service and guest care.

 

440 – 579

Good quality in the overall standard of facilities, furnishings, service and guest care.

 

300 – 439

Acceptable basic quality in the overall standard of furnishings, service and guest care.

 

31 July 2019 - NW315

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Gumbi, Mr HS to ask the Minister of Tourism

(1)(a) What number of persons were employed by the Tourism Grading Council of South Africa (i) in each of the past four years and (ii) since 1 January 2019 to conduct gradings, (b) where did and does each person conduct gradings and (c) what qualifications are required in order to perform on-site gradings; (2) whether each of the specified persons possessed the necessary qualifications to conduct on-site gradings; if not, (a) why not, in each case and (b) what number of the persons did not possess the necessary qualifications; if so, what are the relevant details?

Reply:

1. (a) Number of persons employed by Tourism Grading Council of South Africa

1 January 2015

1 January 2016

1 January 2017

1 January 2018

1 January 2019

38

45

40

40

59

(b) Where did each person conduct gradings

The Assessors are located throughout the country and can conduct gradings within each province they can assess and have been allocated to.

(c) What qualifications are required in order to perform on –site gradings?

Comprehensive training is provided by the TGCSA to shortlisted candidates in order to assess tourism products effectively. All learners need to achieve an 80% pass mark in order to be accredited as Grading assessors. Furthermore, the successful candidate needs to possess the following:

  • A post-Matric qualification in Tourism and/or Quality Management;
  • Minimum 5 years’ experience in the hospitality industry is strictly necessary with proven and demonstrable knowledge of domestic or international quality standards in accommodation and tourism products;
  • Previous quality grading experience in tourism and accommodation products would be an advantage;
  • Sales and / or marketing experience;
  • Tourist/guest experience in tourism products;
  • Previously Disadvantaged individuals will be given preference;
  • Excellent computer literacy; and
  • Proven ability to operate independently for extended periods, without close supervision.

2. Whether each of the specified persons possessed the necessary qualifications to conduct on-site gradings:

All candidates possessed the necessary qualifications.

(a) Not applicable

(b) Not applicable

31 July 2019 - NW238

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Krumbock, Mr GR to ask the Minister of Tourism

(a) What are the monthly statistics of international tourist arrivals in the past three years and since 1 January 2019 to date, (b) where did these international tourists arrive in each month, (c) what targets were set, (d) how did the targets measure up to actual arrivals in each month and (e)(i) what is being done to ensure that targets set are met and (ii) how is this measured?

Reply:

a) Monthly statistics of international tourist arrivals in the past three years and since 1 January 2019 to date see the link below

http://pmg-assets.s3-website-eu-west-1.amazonaws.com/RNW238Monthly_Stats.pdf

Source: Statistics SA, P0351 Tourism & Migration Monthly reports

b) Where did these international tourists arrive in each month? see the link below for 2016:

http://pmg-assets.s3-website-eu-west-1.amazonaws.com/RNW238Internation_tourist_arrival_2016.pdf

Source: Statistics SA, P0351 Tourism & Migration Monthly reports

 see the link below for 2017: 

http://pmg-assets.s3-website-eu-west-1.amazonaws.com/RNW238Internation_tourist_arrival_2017.pdf

Source: Statistics SA, P0351 Tourism & Migration Monthly reports

 see the link below for 2018:

http://pmg-assets.s3-website-eu-west-1.amazonaws.com/RNW238Internation_tourist_arrival_2018.pdf

Source: Statistics SA, P0351 Tourism & Migration Monthly reports

 see the link below for 2019:

http://pmg-assets.s3-website-eu-west-1.amazonaws.com/RNW238Internation_tourist_arrival_2019.pdf

Source: Statistics SA, P0351 Tourism & Migration Monthly reports

c) What targets were set?

Targets are set on a quarterly basis and are detailed in the table below responding to question d).

d) How did the targets measure up to actual arrivals in each month?

Measured since the 5 in 5 strategy was implemented

Source: South African Tourism Annual Performance Plan 2019-20; Statistics SA, P0351 Tourism & Migration Monthly reports

e) (i) What is being done to ensure that targets set are met?

South African Tourism has developed a recovery plan to ensure we meet our targets. The plan looks at areas that require intensive focus to turn around the current performance. The areas of focus were determined through an analysis of markets that have not been performing as expected and has negatively impacted performance relative to targets. The analysis also identified markets that are showing opportunity for increased growth and these need to be exploited. The recovery plan identifies six points to focus on to achieve the aggressive growth needed to meet the targets. The 6-points are:

  1. Focus on prioritized markets and segments which includes India, China, Nigeria, USA, UK, Germany and Australia
  2. Craft a brand campaign to improve top of mind awareness
  3. Driving Conversion through partnerships with trade
  4. Enhanced focus on Domestic Tourism
  5. Industry partnerships
  6. Intergovernmental relationships

(ii) how is this measured?

Performance is measured through the tourist arrivals statistics as reported monthly by Statistics SA through the report P0351 Tourism & Migration.

31 July 2019 - NW237

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Krumbock, Mr GR to ask the Minister of Tourism

With reference to targets set for tourism for the next three years, (a) what countries of origin are being focused on, (b)(i) why and (ii) how have the specified countries been selected in each case and (c) what is being done to market the country in these markets?

Reply:

a)  Countries of origin being focussed on

There are 44 countries that SA Tourism focusses on as identified through its Marketing Investment Framework.

Americas

Europe

Asia, Australasia and

Middle East

Africa

Argentina

Brazil

Canada

USA

Austria

Belgium

Denmark

Finland

France

Germany

Ireland

Italy

Netherlands

Norway

Portugal

Spain

Sweden

Switzerland

UK

Australia

China

India

Japan

Malaysia

New Zealand

Singapore

Turkey

UAE

Angola

Botswana

DRC

Ethiopia

Ghana

Kenya

Lesotho

Malawi

Mozambique

Namibia

Nigeria

Eswatini

Tanzania

Uganda

Zambia

Zimbabwe

b) i) Why were these countries selected

These countries ranked highly in the South African Tourism’s Marketing Investment Framework. The Marketing Investment Framework brings together the elements of the target (i.e., the what?), markets (i.e., the where?) and investment (i.e., the how?), and has prioritised 44 countries where South African Tourism should invest.

ii) How were these countries selected

The selected countries were selected based on the attractiveness and South Africa’s ability to win. Market attractiveness is assessed on socio-economic indicators as well as the outbound tourism potential. South Africa’s ability to win is determined based on how easy it is for South Africa to operate and perform in each market. Here we consider our visa regime for each country, South Africa’s diplomatic centres in each country and air connectivity between the country and South Africa.

c) What is been done to market the country (SA) jn these markets?

SA Tourism’s major marketing activities covers brand building initiatives as well as strategic partnerships to drive sales. SA Tourism has developed and launched brand campaigns in the various markets, worked with trade partners to develop deal-driven campaigns and joint marketing campaigns, educated the trade to better sell South Africa, hosted trade and media on familiarisation trips. This work is supported by stakeholder engagements, PR campaigns to drive brand positivity, events and activations that raise the profile of South Africa as a tourism destination. Furthermore, South African Tourism conducts active training through targeted programmes across the Department of International Relations and Cooperation (DIRCO) network (embassies and consulates) to enable them to actively promote tourism to South Africa.

31 July 2019 - NW236

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Krumbock, Mr GR to ask the Minister of Tourism

With regard to targets set for tourism for the next three years, what (a) targets have been set for (i) international tourism and (ii) local tourism, (b) steps have been taken to achieve the targets and (c) monitoring and measuring mechanisms exist to measure the targets?

Reply:

a) Tourism Targets for next 3 years for international and local tourism.

(i) International:

2019: - 11,4 million

2020: - 11,9 million

2021: - 12,3 million

(ii) Local tourism – Holiday trips

2019: - 2,7 million

2020: - 2,8 million

2021: - 2,9 million

b) Steps taken to achieve targets

South African Tourism has developed a recovery plan to ensure targets are met. The plan looks at areas that require intensive focus to turn around the current performance. The areas of focus were determined through an analysis of markets that have not been performing as expected and has negatively impacted performance relative to the targets. The analysis also identified markets that are showing opportunity for increased growth and these need to be exploited. The recovery plan identifies six points to focus on to achieve the aggressive growth needed to meet the targets. The 6-points are:

  1. Focus on prioritized markets and segments which includes India, China, Nigeria, USA, UK, Germany and Australia
  2. Craft a brand campaign to improve top of mind awareness
  3. Driving Conversion through partnerships with trade
  4. Enhanced focus on Domestic Tourism
  5. Industry partnerships
  6. Intergovernmental relationships

c) Monitoring and measuring mechanisms

SA Tourism has multiple platforms for monitoring performance of targets:

  • Monthly EXCO meetings where each executive provides a monthly update on the implementation of the APP;
  • Organisational Performance Reviews held quarterly chaired by the CEO;
  • Quarterly Performance Reports which show the performance of SA Tourism against its APP targets and are reviewed by Board and the Department of Tourism.

31 July 2019 - NW235

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De Freitas, Mr MS to ask the Minister of Tourism

With regard to performance agreements for her and the Deputy Minister, what are the (a) key performance indicators, (b) measuring and monitoring mechanisms and (c) timelines, milestones and deadlines in this regard?

Reply:

Approval of the MTSF by Cabinet provides a basis for the Minister and Deputy Minister’s performance agreements. As such, the Minister and the Deputy Minister’s performance agreements for the current term will be finalised in line with the Medium Term Strategic Framework (MTSF), which is due to be approved by Cabinet in August 2019.

(a) Key Performance Indicators

Not applicable

(b) Measuring and Monitoring mechanisms

Not applicable

(c) Timelines, milestones and deadlines

Not applicable

22 July 2019 - NW157

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Sithole, Mr KP to ask the Minister of Tourism

(a) What is the total number of vacancies in (i) his department and (ii) each of the provincial departments reporting to him and tasked with tourism and (b) by what date will the vacancies be filled in each case?

Reply:

a) (i) 46 , excluding posts in the Office of the Minister and Deputy Minister

(ii) Provincial departments do not report to the Minister of Tourism

(b)  Government has initiated a ceiling on the compensation Budget. Therefore filling of vacant posts is dependent on the availability of the compensations budget. The department intend to fill the posts indicated below by 1 September 2019.

 

Job Title

Date to be filled ( 9 posts)

Admin Assistant: Supply Chain

01 September 2019

Personal Assistant: Research Policy and International Relations

01 September 2019

Admin Assistant: Research and Knowledge Management

01 September 2019

Admin Assistant: Policy Planning and Strategy

01 September 2019

Personal Assistant: Destination Development

01 September 2019

CD: Tourism Enhancement

01 September 2019

Admin Assistant: Tourism Enhancement

01 September 2019

CD: Tourism Sector HRD

01 September 2019

Admin Assistant: Tourism Sector HRD

01 September 2019

 

 

Vacant Positions that will be filled based on the availability of funds (37post):

DD: IT Audit

ASD: Risk and Integrity Management

Branch Coordinator

 Senior Health Practitioner

ASD: Buildings Management and Energy

DD: HR Planning

2x Cleaners

Communications Officer: Media and Electronic Communications

Registry Clerk

Communications Officer: Graphic Design

Legal Admin Officer MR1-5

ASD: Internal Communication

Legal Admin Officer MR1-5

DD: Internal Control and Compliance

Legal Admin Officer MR1-5

ASD: Asset Management

Snr Legal Admin Officer MR6

Snr State Accountant: Creditors, Travel, Accommodation and Subsistence

ASD: Monitoring and Data Management

Director: Bilateral Relations

ASD: Statistical Analysis

DD: Bilateral Relations and Cooperation

ASD: Policy Planning and Development

ASD: Bilateral Relations

ASD: Spatial Mapping and Database Management

Branch Coordinator

Spatial Mapping Officer

DD:BBBEE Liaison and Council Admin

Data Technologist

DD: Claims Capital Incentives

DD: Community Participation

ASD: Advocacy Awareness and Facilitation

DD: Tourism Guiding Growth and Development

Tourism Visitor Information Officer (ORTIA)

Admin Assistant: Tourism Visitor Services

Tourism Visitor Information Officer (KZN)

11 July 2019 - NW105

Profile picture: Sithole, Mr KP

Sithole, Mr KP to ask the Minister of Tourism

Whether, with reference to tourism being one of the drivers of the economy, her department has a system in place to encourage transformation in the tourism sector, particularly with regard to providing job opportunities; if not, what is the position in this regard; if so, what are the full relevant details?

Reply:

In line with National Tourism Sector Strategy (NTSS), the efforts to grow tourism have in the main two interrelated priorities, which are inclusive growth and sector transformation. Inclusive growth will bring about employment creation, investment and GDP contribution. In this regard, in partnership with the industry and other stakeholders we will increase the number of tourists to our country and their expenditure on related goods and services during their trips. Government overall has also highly placed tourism on the priority list and a whole-of-government approach to tourism development and promotion will be applied to maximise on our growth potential. On transformation, there are a number of initiatives aimed at increased participation of black people in sector. These are access to finance, development of capabilities of South Africans in particular youth and women across the tourism value chain, enterprise and supplier development, and implementation of the B-BBEE tourism sector codes of good practice. The department will continue to take advantage of the expanded Public Works Programme to empower youth through development of skills while they also earn a stipend wage through job opportunities.

27 June 2019 - NW71

Profile picture: Chabangu, Mr M

Chabangu, Mr M to ask the Minister of Tourism

What projects and budget has her department put in place to ensure growth and job creation in the tourism industry in the former homelands?

Reply:

We do not have specific plans for the former homelands. However, we do have plans for the country as a whole. The Department’s approach for development and enhancement of attractions is across all provinces with a sharp focus on nodes. It may happen that some of these nodes fall within the former homeland areas. Our nodes are based on Coastal Marine Tourism nodes as approved by cabinet, the inland waterways, rural areas, hot springs, areas boarding National Parks and other iconic sites such as World Heritage Sites as well as township precincts, ensuring that the tourism value chain impact is maximised. In the future, we will also look into areas in and around Special Economic Zones (SEZ’s).

20 March 2019 - NW719

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Rabotapi, Mr MW to ask the Minister of Tourism

What is the (a) make, (b) model, (c) price and (d) date on which each vehicle was purchased for use by (i) him and/or the former minister and (ii) his deputy and/or the former deputy minister (aa) in the (aaa) 2016-17 and (bbb) 2017-18 financial years and (bb) since 1 April 2018?

Reply:

(aa) (aaa) 2016-17 Financial Years

Use by

a) Make

b) Model

(c)Price

(d) date

(i)Minister/former Minister

Mercedes Benz (Pretoria)

Mercedes Benz

(Cape Town)

2013

2013

R 958 101.00

R 951 600.00

13 November 2013

13 November 2013

(ii) Deputy Minister/former Deputy Minister

Audi Q7 TDI (Pretoria)

Mercedes Benz

(Cape Town)

2014

2014

R 878 701.47

R 762 443.19

17 January 2015

19 February 2015

(bbb) 2017-18

Use by

a) Make

b) Model

(c)Price

(d) date

(i)Minister/former Minister

Mercedes Benz (Pretoria)

Mercedes Benz

(Cape Town)

2013

2013

R 958 101.00

R 951 600.00

13 November 2013

13 November 2013

(ii) Deputy Minister/former Deputy Minister

Audi Q7 TDI (Pretoria)

Mercedes Benz

(Cape Town)

2014

2014

R 878 701.47

R 762 443.19

17 January 2015

19 February 2015

(bb) Since 1 April 2018

Use by

a) Make

b) Model

(c)Price

(d) date

(i)Minister/former Minister

Mercedes Benz (Pretoria)

Mercedes Benz

(Cape Town)

2013

2013

R 958 101.00

R 951 600.00

13 November 2013

13 November 2013

(ii) Deputy Minister/former Deputy Minister

Audi Q7 TDI (Pretoria)

Mercedes Benz

(Cape Town)

2014

2014

R 878 701.47

R 762 443.19

17 January 2015

19 February 2015

06 March 2019 - NW528

Profile picture: Rawula, Mr T

Rawula, Mr T to ask the Minister of Tourism

(a) What number of (i) buildings, (ii) properties and (iii) facilities does his department currently (aa) own and (bb) rent, (b) what is the value and purpose of each (i) owned and (ii) rented property and (c)(i) for how long has each property been rented, (ii) from whom is each property rented and (iii) what is the monthly rental fee for each property?

Reply:

(a) (i) –(iii) (aa) The department does not own any buildings, properties or facilities.

(bb) The Department of Tourism has a rental agreement with the Department of Public Works.

(b) What is the value and purpose of each

  1. Not applicable as the department does not own a building.
  2. As the department rents the property from the Department of Public Works the value of the property is not known.

(c ) (i) The department has rented the building since June 2011.

     (ii) The building has been rented from the Department of Public Works.

     (iii) The Department of Tourism pays the Department of Public Works a monthly rental fee of R 3 414 078.96

05 March 2019 - NW288

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Rawula, Mr T to ask the Minister of Tourism

What number of (a) tender briefings were held in 2018 by (i) his department and (ii) each of the entities reporting to him and (b) the specified briefings were compulsory?

Reply:

Institution

(a)What number of tender Briefings held in 2018

(b) What number of the specific briefings were compulsory

(i)Department

Seven

Seven

(ii)Entity – South Africa Tourism

One

One

20 February 2019 - NW147

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Horn, Mr W to ask the Minister of Tourism

With reference to the reply of the Minister of Public Service and Administration to question 3797 on 21 December 2018, what was the total expenditure incurred by his department relating to the travel privileges contained in the 2007 Ministerial Handbook of former (a)(i) Ministers and (ii) their spouses, (b)(i) Deputy Ministers and (ii) their spouses, (c) Ministers’ widows or widowers and (d) Deputy Ministers’ widows or widowers (i) in each of the past five financial years and (ii) since 1 April 2018?

Reply:

The Department of Tourism has not incurred any expenditure relating to any travel privileges of former (a)(i) Ministers and (ii) their spouses (b) (i) Deputy Ministers and (ii) their spouses (c) Ministers widows or widowers and (d) Deputy Ministers’ widows or widowers in each of the past five financial years and (ii) since 1 April 2018.

All expenditure relating to any travel privileges of former cabinet members is administrated by the Secretary to Parliament, according to the Ministerial Handbook, Chapter 10, on page 31 as approved by Cabinet on 7 February 2007.

19 December 2018 - NW3858

Profile picture: Mokgalapa, Mr S

Mokgalapa, Mr S to ask the Minister of Tourism

(1)Whether (a) his department and/or (b) any entity reporting to him contracted the services of Bosasa now known as African Global Operations in each of the past 10 financial years; if so, what (i) number of contracts were signed, (ii) was the date on which each contract was signed, (iii) was the duration of each contract, (iv) services did the company render and (v) was the monetary value of each contract in each case; (2) whether any irregular expenditure relating to the contracts was recorded and/or condoned in each case; if so, what are the relevant details?

Reply:

1. (a) Department

Contracted the service of Bosasa (African Global Operations) since 2008?

The Department of Tourism since its existence (01 April 2010) has never contracted the services of Bosasa (African Global Operations).

(i) – (v) Not applicable.

2.(a) Was there any irregular spending related to the contracts or condoned in each case? – Not applicable

 

(1)(b) South African Tourism

South African Tourism has not contracted Bosasa (African Global Operations) for any services for the period in question nor during any period earlier.

(i) – (v) Not applicable

(2)(b) Was there any irregular spending related to the contracts or condoned in each case?

Not applicable

 

19 December 2018 - NW3406

Profile picture: Krumbock, Mr GR

Krumbock, Mr GR to ask the Minister of Tourism

Following the pronouncements by the Government to accelerate the oceans economy, what steps will his department take in order to work with cities and harbour authorities to ensure that dedicated cruise tourism infrastructure becomes the catalyst to unlock the potential of the country as a global cruise tourism destination of choice?

Reply:

Tourism is a competency shared between national, provincial, and local government – and in this case, with the harbour authorities (i.e. Department of Public Enterprises - Transnet). The infrastructure developments and strategies that are part of the Coastal and Marine Tourism implementation plan are thus primarily owned by the two provinces/cities in question, together with Transnet. The objectives in these infrastructure developments were, inter alia, to offer new and modernised terminals that will provide an ideal gateway to a unique South African experience through the Ports of Durban and Cape Town in support of the tourism industry. In addition, this infrastructure served to provide modern reception facilities with safe, reliable and efficient marine services to enhance the visitor experience ensuring that cruise terminals in South Africa have:-

  • Sufficient tourist facilities, namely, integration of the creative industry (arts and crafts), retailers, restaurants, suppliers of fresh food, waste disposal facilities, luggage handling;
  • Tourist, family and child friendly facilities;
  • Sufficient and easy to access parking facilities for various modes of transport such as, metre taxis, shuttle service, tour operators, bus service etc.;
  • Safe and free walk ways for tourists / public to walk to the city and back to the terminal (tourist safety), (including city police / SAPS); and
  • Fast track the processing of tourist arrivals and departures at the cruise terminals (including Home Affairs).
  • Going forward, the Department intends to coordinate the development of a Cruise Tourism Maximisation Strategy, which will include all relevant stakeholders – (all) port cities, provinces, harbour authorities, local tourism authorities and tourism associations. The aim of this strategy will be to collate information, share views and insights and to develop tourism beyond cruise infrastructure. The intended outcomes include: -
    • More cruise liners docking for longer periods in South Africa;
    • Leverage economic spinoffs for tour operators, hotels, game reserves, lodges and attractions and related industries
    • Increased development of tourism and related products such as wine outlets, jewellery, arts and craft in close proximity of arrival facilities;
    • Opportunities to support trained chefs through the incubator programme to establish and run their own restaurants); and
    • Collaboration with neighbouring destinations along South Africa’s two coasts.

19 December 2018 - NW3922

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Rawula, Mr T to ask the Minister of Tourism

Whether, with reference to the reply of the Minister of Public Service and Administration to question 141 for oral reply on 7 September 2018, his department and the entities reporting to him implemented the Public Service Coordinating Bargaining Council resolution that all persons employed in the Public Service as Assistant Directors must have their salary level upgraded from level 9 to level 10, and that all Deputy Directors must have their salary level upgraded from level 11 to level 12; if not, why not; if so, what are the relevant details?

Reply:

The Department of Tourism has implemented the Public Service Co-ordinating Bargaining Council (PSCBC) Resolution 1 of 2012 as per Department of Public Service Administration (DPSA) circular 4 of 2014. The implementation of Resolution 1 of 2012 was not an automatic upgrade for all persons employed on salary levels 9 and 11, however only those employees whose posts were job evaluated and graded at salary level 10 and 12 but placed at salary level 9 and 11 due to PSCBC Resolution 3 of 2009. All employees who qualified in terms of the PSCBC Resolution 1 of 2012 were upgraded. The total number of thirty-seven (37) employees, twenty (20) Deputy Directors and Seventeen (17) Assistant Directors were upgraded according to the Job Evaluation records.

The above resolution was not applicable to South African Tourism as the entity does not fall under the Public Service Act 103 of 1994.

26 November 2018 - NW3291

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Rawula, Mr T to ask the Minister of Tourism

Whether (a) his department and/or (b) entities reporting to him awarded any contracts and/or tenders to certain companies (names and details furnished below) from 1 January 2009 up to the latest specified date for which information is available; if so, in each case, (i) what service was provided, (ii) what was the (aa) value and (bb) length of the tender and/or contract, (iii) who approved the tender and/or contract and (iv) was the tender and/or contract in line with all National Treasury and departmental procurement guidelines?

Reply:

(a)Department:

The Department of Tourism started to function as a standalone department from 1 April 2010. To date, it has not awarded any contracts and/or tenders to the listed companies.

(b) SA Tourism

South African Tourism has not awarded any contracts and/or tenders to the specified companies.

Names and details of companies referred to:

Afrit

(2009/018567/07)

Afrit Propco

(1972/004953/07)

Cancerian Investments

(1998/014612/07)

DCDG Group

(2006/037611/07)

Diesel and Turbo Service Centre

(1974/000105/07)

Elgin Dock

(1999/002726/07)

Elgin, Brown and Hamer

(1994/003761)

Hulisani Consortium

(RF) (2015/033939)

Interpair Services

(1995/002104/07)

Phuma Finance

(1979/004736/07)

Simiglo

(RF) (2013/017112/07)

Vox Telecommunications

(2011/000797/07)

Vox Holdings

(2011/008393/07)

26 November 2018 - NW3404

Profile picture: Vos, Mr J

Vos, Mr J to ask the Minister of Tourism

(a) What are the comprehensive relevant details of the roll-out of the recent changes to the visa regulations, following the commitments that electronic visas will be piloted in New Zealand and (b) on what date is it envisaged that electronic visas will be implemented in India and China?

Reply:

a) Pilot Roll out of E Visas to New Zealand

The Department of Home Affairs (DHA) committed to pilot the electronic visas in New Zealand by April 2019. DHA will be best place to provide the comprehensive relevant details of the roll-out of the electronic visas as it falls within their mandate.

b) Date that Electronic Visas will be implemented to India and China?

The Department of Home Affairs (DHA) indicated that as soon as the pilot phase of the roll out of the electronic visas in New Zealand is completed, electronic visas will be rolled out to other countries. DHA will be able to provide the estimated date for the implementation in India and China.

26 November 2018 - NW3403

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Vos, Mr J to ask the Minister of Tourism

With reference to the undertaking that he made during the media briefing held on 24 September 2018 that amendments to the unabridged birth certificate regulations will be gazetted on 26 October 2018, (a) what are the reasons that the amendments were not gazetted as promised and (b) on what date will the regulations be scrapped?

Reply:

a) Reasons for amendments not gazetted

The Department of Tourism worked closely with the Department of Home Affairs (DHA) on the proposed amendments to the regulations. However, DHA, who is mandated to gazette the revised regulations, will be best placed to provide reasons as to why the regulations were not gazetted.

b) On what date will the regulations be scrapped

The Department of Home Affairs would be pleased to answer the question.

26 November 2018 - NW3252

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McGluwa, Mr JJ to ask the Minister of Tourism

What (a) amount did (i) his department and (ii) each entity reporting to him borrow from any entity in the People’s Republic of China (aa) in each of the past three financial years and (bb) since 1 April 2018, (b) is the name of the lender of each loan, (c) conditions are attached to each loan and (d) are the repayment periods for each loan in each case?

Reply:

i) Department:

The Department of Tourism has never borrowed money from any entity.

ii) SA Tourism:

South African Tourism, as indicated in its audited annual financial statements does not have any loans.

22 November 2018 - NW3463

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King, Ms C to ask the Minister of Tourism

(1)(a) On what date did his department last conduct an audit of artwork owned by Government which is under his department’s curatorship and (b) what are the details of each artwork under the curatorship of his department according to the Generally Recognised Accounting Practice 103; (2) Whether any artworks under his department’s curatorship have gone missing (a) in each of the past five financial years and (b) since 1 April 2018; if so, what are the relevant details?

Reply:

1(a) Date of last audit of artwork owned by the Department of Tourism

The last audit of artwork was done before 31 March 2018.

(b) What are the details of each artwork under the curatorship of the department?

The artwork is accounted for in accordance with the Modified Cash Standard issued by National Treasury and applicable to government departments.

(2) Artwork that went missing:

(a) –(b) The Department has no artwork that went missing for the requested financial years.

29 October 2018 - NW3130

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Horn, Mr W to ask the Minister of Tourism

Whether, since he served in Cabinet, he (a)(i) was ever influenced by any person and/or (ii) influenced any of his department’s employees to take any official administrative action on behalf of any (aa) member, (bb) employee and/or (cc) close associate of the Gupta family and/or (b) attended any meeting where any of the specified persons were present; if so, what are the relevant details in each case?

Reply:

(a) (i) No

(a) (ii) – (b) N/A (Not applicable)

07 September 2018 - NW2337

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Rawula, Mr T to ask the Minister of Tourism

(a) What number of labour disputes are currently being faced by (i) his department and (ii) the entities reporting to him, (b) what is the cause of each dispute, (c) what is the nature of each dispute and (d) on what date was each dispute (i) reported and (ii) resolved; (2) (a)(i) what number of employees have been dismissed by his department in the past five years and (ii) for what reason was each employee dismissed and (b)(i) what number of the specified employees were paid severance packages and (ii) what was the monetary value of each severance package?

Reply:

(i) Department of Tourism

1. (a) Number of labour disputes: None

(b) Cause of each dispute: N/A

(c) Nature of each dispute: N/A

(d) (i) Date dispute was reported: N/A

(ii) Date each dispute was resolved: N/A

2. (a) (i) what number of employees have been dismissed by his department the past 5 years:

3 employees.

(ii) For what reason was each employee dismissed: 2 for Abscondment and 1 for theft.

(b) (i) What number of the specified employees were paid severance packages: 1 employee

(ii) What was the monetary value of each severance package? R138 648.23

(ii) SA Tourism

1. (a) Number of labour disputes: None

(b) Cause of each dispute: Not applicable

(c) Nature of each dispute: Not applicable

(d). (i) Date dispute was reported: Not applicable

(ii) Date each dispute was resolved : Not applicable

2. (a) (i) what number of employees have been dismissed by his department the past 5 years?

Three (3) employees were dismissed in the past five years

(ii)For what reason was each employee dismissed?

  • Two (2) employees did not follow procedures, unauthorised removal of company assets, dishonesty, Bringing the entity’s name in disrepute
  • One (1) Poor performance

(b)(i) What number of the specified employees were paid severance packages and

None were paid severance packages

(ii)What was the monetary value of each severance package?

Not applicable