Question NW2514 to the Minister of Telecommunication and Postal Services
17 September 2018 - NW2514
Shinn, Ms MR to ask the Minister of Telecommunication and Postal Services
Whether the 35277 track and trace number of the SA Post Office is still operational; if not, what is the position in this regard, if so, what are the details of the (a) number of track and trace requests received in each month since 1 March 2018 and (b)(i) performance standards required and (ii) actual performance achieved in terms of the time taken to (aa) process a query, (bb) respond to a query and (cc) resolve a query?
Reply:
I have been informed by SAPO as follows:
1. Yes, with the exception of Vodacom numbers that have not been working since June 2018. Vodacom service was suspended due to non- payment.
(a) CFG Track and Trace- 35277 |
|
Period |
Number of Requests |
Mar-18 |
11962 |
Apr-18 |
10735 |
May-18 |
5962 |
Jun-18 |
3760 |
Jul-18 |
4232 |
Aug-18 |
5413 |
(b)(i) A Customer sends an SMS with the parcel” tracking number” to the 35277 track and trace number the short code. A response displaying where the parcel is situated is sent back to the customer’s cell phone in less than a minute.
(ii)(aa)(bb)(cc) are of no relevance since the customer receives feedback from the 35277 number in less than a minute.
Approved/ not approved
Dr Siyabonga Cwele, MP
Minister of Telecommunications and Postal Services
Date: