Question NW2514 to the Minister of Telecommunication and Postal Services

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17 September 2018 - NW2514

Profile picture: Shinn, Ms MR

Shinn, Ms MR to ask the Minister of Telecommunication and Postal Services

Whether the 35277 track and trace number of the SA Post Office is still operational; if not, what is the position in this regard, if so, what are the details of the (a) number of track and trace requests received in each month since 1 March 2018 and (b)(i) performance standards required and (ii) actual performance achieved in terms of the time taken to (aa) process a query, (bb) respond to a query and (cc) resolve a query?

Reply:

I have been informed by SAPO as follows:

1. Yes, with the exception of Vodacom numbers that have not been working since June 2018. Vodacom service was suspended due to non- payment.

(a) CFG Track and Trace- 35277

Period

Number of Requests

Mar-18

11962

Apr-18

10735

May-18

5962

Jun-18

3760

Jul-18

4232

Aug-18

5413

 

(b)(i) A Customer sends an SMS with the parcel” tracking number” to the 35277 track and trace number the short code. A response displaying where the parcel is situated is sent back to the customer’s cell phone in less than a minute.

(ii)(aa)(bb)(cc) are of no relevance since the customer receives feedback from the 35277 number in less than a minute.

 

Approved/ not approved

Dr Siyabonga Cwele, MP

Minister of Telecommunications and Postal Services

Date:

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