Question NW2964 to the Minister of Public Service and Administration

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29 September 2023 - NW2964

Profile picture: Komane, Ms RN

Komane, Ms RN to ask the Minister of Public Service and Administration

What steps of intervention has she taken to deal with the funding challenges faced by Thusong Centres so that the specified centres are more accessible to the public?


In 2014 GTAC Unit within the National Treasury conducted a Feasibility Study on Situational Analysis & Options Assessment for Thusong Service Centres. The Study recommended that the primary responsibility for the funding of Thusong Centres should rest with Municipalities as it is envisaged that these Centres would be managed by Municipalities. The recommendation emphasised that the funding would come from various sources, for example, capital funding from the Municipal Infrastructure Grant (MIG) and the Neighbourhood Development Grant.

The Minister for the Public Service and Administration does not have the direct responsibility with respect to the funding of the Thusong Service Centres. The Minister derives the authority in terms of Section 18 of the Public Administration Management Act, 2014, which provides for the development of a Framework for Service Centres. The Draft Framework is developed and currently it is being consulted with all key stakeholders, amongst others it will address matters such as the establishment, promotion, and maintenance of Service Centres.

Currently, the Thusong Service Centre Program is located, managed, and funded differently across Provinces. In three Provinces (Western Cape, KZN and Mpumalanga), the Program is located and funded by Provincial CoGTA through Municipalities under Municipal Infrastructural Grant (MIG). In the remaining six Provinces the Program is located under Offices of the Premier.

Due to lack of a Lead Department for the program, no specific funding is ringfenced to ensure functionality and sustainability of the Thusong Service Centre Program.


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