Question NW768 to the Minister of Employment and Labour

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26 March 2021 - NW768

Profile picture: Denner, Ms H

Denner, Ms H to ask the Minister of Employment and Labour

(1)What was the reason for the technical problems experienced by the call centre of the Unemployment Insurance Fund as announced on Tuesday, 2 March 2021; (2) whether the specified technical problems were resolved; if not, (a) what is the reason for the delay and (b) by what date will the call centre be operational again; if so, (i) how long did it take to resolve and (ii) from what date was the call centre fully operational again?


  1. Telkom terminated the service of the 0800 call centre number as a result of the non-extension of the telephone line contract. 
  2. This was resolved on the 4th March 2021 and the call centre was fully operational from the afternoon of 4 March 2021. 

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