Question NW768 to the Minister of Employment and Labour
26 March 2021 - NW768
Denner, Ms H to ask the Minister of Employment and Labour
(1)What was the reason for the technical problems experienced by the call centre of the Unemployment Insurance Fund as announced on Tuesday, 2 March 2021; (2) whether the specified technical problems were resolved; if not, (a) what is the reason for the delay and (b) by what date will the call centre be operational again; if so, (i) how long did it take to resolve and (ii) from what date was the call centre fully operational again?
Reply:
- Telkom terminated the service of the 0800 call centre number as a result of the non-extension of the telephone line contract.
- This was resolved on the 4th March 2021 and the call centre was fully operational from the afternoon of 4 March 2021.