Question NW2184 to the Minister of Police
05 September 2017 - NW2184
Figlan, Mr AM to ask the Minister of Police
(1)(a) How many operators are (i) employed to answer the 10111 emergency line and (ii) are on duty at any given time and (b) (i) what is the total number of vacancies that exist for operators answering the 10111 emergency line and (ii) what is the breakdown of that number (aa) nationally and (bb) in each province; (2) what is the average (a) waiting period for calls placed to the 10111 emergency line to be answered, (b) amount of times a call is transferred before a local police unit is dispatched and (c) time duration of a call placed to the 10111 emergency line from the time a call is placed to the time a police unit is dispatched?
Reply:
(1)(a)(i)(ii)(b)(i)(ii)(aa)(bb)
(1)(b)(ii)(aa)(bb) Province |
(1)(a)(i) Operators Employed |
(1)(a)(ii) Per Shift (12 hour shifts) |
(1)(b)(i) Vacancies |
Gauteng |
247 |
54 |
69 |
KwaZulu-Natal |
113 |
18 |
21 |
Free State |
50 |
11 |
0 |
Mpumalanga |
43 |
12 |
0 |
Limpopo |
49 |
10 |
7 |
North West |
8 |
2 |
8 |
Northern Cape |
29 |
5 |
64 |
Western Cape |
76 |
11 |
9 |
Eastern Cape |
139 |
31 |
106 |
Total |
754 |
154 |
284 |
(2)
Province |
(2)(a) Average time |
(2)(b) Calls transferred |
(2)(c) Time duration |
Gauteng |
11 seconds |
1 time |
4 minutes |
KwaZulu-Natal |
7 seconds |
1 time |
3 minutes |
Free State |
7 seconds |
1 time |
4 minutes |
Mpumalanga |
7 seconds |
1 time |
4 minutes |
Limpopo |
19 seconds |
1 time |
5 minutes |
North West |
7 seconds |
1 time |
4 minutes |
Northern Cape |
7 seconds |
1 time |
5 minutes |
Western Cape |
7 seconds |
1 time |
5 minutes |
Eastern Cape |
7 seconds |
1 time |
5 minutes |