Question NW2184 to the Minister of Police

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05 September 2017 - NW2184

Profile picture: Figlan, Mr AM

Figlan, Mr AM to ask the Minister of Police

(1)(a) How many operators are (i) employed to answer the 10111 emergency line and (ii) are on duty at any given time and (b) (i) what is the total number of vacancies that exist for operators answering the 10111 emergency line and (ii) what is the breakdown of that number (aa) nationally and (bb) in each province; (2) what is the average (a) waiting period for calls placed to the 10111 emergency line to be answered, (b) amount of times a call is transferred before a local police unit is dispatched and (c) time duration of a call placed to the 10111 emergency line from the time a call is placed to the time a police unit is dispatched?

Reply:

(1)(a)(i)(ii)(b)(i)(ii)(aa)(bb)

(1)(b)(ii)(aa)(bb) Province

(1)(a)(i)

Operators Employed

(1)(a)(ii)

Per Shift (12 hour shifts)

(1)(b)(i)

Vacancies

Gauteng

247

54

69

KwaZulu-Natal

113

18

21

Free State

50

11

0

Mpumalanga

43

12

0

Limpopo

49

10

7

North West

8

2

8

Northern Cape

29

5

64

Western Cape

76

11

9

Eastern Cape

139

31

106

Total

754

154

284

(2)

Province

(2)(a)

Average time

(2)(b)

Calls transferred

(2)(c)

Time duration

Gauteng

11 seconds

1 time

4 minutes

KwaZulu-Natal

7 seconds

1 time

3 minutes

Free State

7 seconds

1 time

4 minutes

Mpumalanga

7 seconds

1 time

4 minutes

Limpopo

19 seconds

1 time

5 minutes

North West

7 seconds

1 time

4 minutes

Northern Cape

7 seconds

1 time

5 minutes

Western Cape

7 seconds

1 time

5 minutes

Eastern Cape

7 seconds

1 time

5 minutes

Source file