Question NW62 to the Minister of Social Development
12 March 2024 - NW62
Masango, Ms B to ask the Minister of Social Development
(1)(a) What is the total number of victims of gender-based violence (GBV) who have been assisted in each of the years since the Gender-Based Violence Command Centre (GBVCC) opened (b) how were the victims assisted; (2) what (a) due diligence was done regarding the (i) call-centre operators and (ii) adjudication of the tender and (b) measures have been put in place to assist victims of GBV while the alleged contractual dispute between her department and Brilliantel is being sorted out?
Reply:
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(1)(a) GBV Command Centre Statistics Report: 01 November 2013 – 31 December 2023 |
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|
Date |
Telephone Calls Received |
GBV victims assisted |
|
01 JAN 2023 – 31 Dec 2023 |
65 311 |
5 845 |
|
01 JAN 2022 – 31 Dec 2022 |
40 700 |
3 086 |
|
01 JAN 2021 – 31 Dec 2021 |
65 490 |
5 036 |
|
01 JAN 2020 – 31 Dec 2020 |
136 940 |
5 954 |
|
01 JAN 2019 – 31 Dec 2019 |
59 800 |
1 955 |
|
01 JAN 2018 – 31 Dec 2018 |
64 680 |
3 015 |
|
01 JAN 2017 – 31 Dec 2017 |
12 020 |
4 048 |
|
01 JAN 2016 – 31 Dec 2016 |
71 040 |
1 816 |
|
01 JAN 2015 – 31 Dec 2015 |
64 820 |
2 214 |
|
01 JAN 2014 – 31 Dec 2014 |
7 607 |
940 |
|
01 NOV 2013 – 31 Dec 2013 |
1 997 |
325 |
|
TOTAL |
590 405 |
34 234 |
(b)The GBV Command Centre is a call-centre service that can be contacted by anyone who need assistance with issues of GBV or any issue relating to abuse or threat to personal safety, at any time of the day (24/7) and throughout the year.
Since inception, the GBV Command Centre is managed by qualified social workers registered with the SA Council for Social Service Professions. Depending on the nature of the call, the client is referred to the relevant services, including Health, SAPS and local NGOs that provides shelters for survivors of GBV
(2)(a)(i) and(ii) The awarding of the tender followed the prescripts in terms of the Public Finance Management Act and its regulations. This included amongst others, a compulsory briefing, a 2-stage shortlisting, verification and recommendation of bidders consisting of the Bid Evaluation and Bid Adjudication Committees. This was further strengthened through a requirement of submission of verifiable project qualifications and skills of the respective Project leaders of each bidder, and the submission of verifiable, written references of past provision of services by the prospective service providers.
(b) The Department has established a Project Steering Committee that meets on a weekly basis to measure progress in the implementation and roll-out of the GBVCC project. This is further assisted by a weekly meeting between the Director-General and the CEO of Brilliantel to further measure progress and resolve, any outstanding contractual or project delivery matters.