Question NW3967 to the Minister of Social Development
07 December 2023 - NW3967
van der Merwe, Ms LL to ask the Minister of Social Development
Whether, since her reply to a supplementary question on question 129 for oral reply on 8 March 2023, wherein she acknowledged, after having been alerted by a certain political party (name furnished) to the fact that very few telephone lines of the SA Social Security Agency (SASSA) are working in most provinces, that SASSA had some challenges and that systems needed to be fixed to avoid long queues, any action has been taken to improve the accessibility of SASSA; if not, why not; if so, what are the relevant details of the steps that have been taken in this regard?
Reply:
Yes, SASSA offices have undergone infrastructure upgrades to improve services. SASSA has a national toll-free number for the public to contact the Agency for any social grants related enquiries. SASSA has dedicated employees to receive and deal with public enquiries on the Toll Free: 0800 60 1011.
This is complemented by the national e-mail address for the public to contact the Agency for queries: [email protected]. There are SASSA employees dedicated to receive and respond to the public via this platform. For the younger generation SASSA also features on social media where members of the public can engage SASSA:
- Twitter: @OfficialSASSA
- Facebook: SASSA News and #SASSACARES