Question NW3609 to the Minister of Social Development

Reply:

a) In fulfilment of the responsibility to oversee SASSA’s management, administration and payment of social assistance, the Department has put systems and structures in place at different levels and there are regular engagements between the two entities to continuously monitor payment of social grants.

The following are some of the key oversight initiatives by the Department:

• The Department has initiated the establishment of a Social Assistance Service Delivery Assurance Committee (SASDAC) comprising of senior officials from both DSD and SASSA and formalised through the terms of reference duly signed by accounting officers of both institutions (the Director- General and the Chief Executive Officer). The committee meets bi-monthly amongst other things the committee monitors compliance with social assistance legislation, service delivery norms and standards and deliberates on service delivery related challenges, with the intent to improve service delivery. The key focus areas include access to social assistance, spending in accordance to voted funds, service delivery quality and business processes. Since its establishment in the 2nd quarter FY23/23 two meetings have already been held.
• The Department also conducts oversight visits at SASSA local offices, SAPO branches and cash pay points, to monitor compliance with legislation, as well as norms and standards. For this financial year, visits have been conducted to four Provinces namely North-West, Limpopo, Mpumalanga and Western Cape.
• The Inspectorate for Social Assistance also conducts financial and compliance audits on the integrity of the social assistance frameworks and systems at SASSA. Reports are subsequently shared with SASSA and the Department and presented to the Audit Committee.
• The Agency also submits quarterly performance reports to the Department. The reports and other management issues are subsequently analysed and discussed at the Entity Oversight forum which is led by the Department on a quarterly basis.

(i) On a month-to-month basis, DSD ensures that a payment schedule is uploaded and payments are authorised well in advance. SASSA pays the grants directly into the bank accounts of eligible beneficiaries, every month without fail. Where incorrect payments are made it is sometimes as a result of instances where beneficiaries’ circumstances have changed and SASSA is not notified in time or the databases that are relied upon are not updated in time.

(ii) The error rate of grant approvals remains very low, as can be seen by the low number of appeals that get upheld; as well as research that indicates that South Africa has one of best targeted systems in the world. SASSA also implements stringent background checks on applicants when they apply as well as regular reviews while they are accessing the grant. However, there will always be applicants who attempt to defraud the Agency, or client who do not update their records when their circumstances change. These remain a small group of clients. SASSA has a relatively strong Fraud unit aimed at deterring such behaviour.

The Inspectorate for Social Assistance also conducts audits aimed at identifying any weaknesses in the systems that may expose SASSA to fraud.