Question NW3707 to the Minister of Health

Reply:

a) Total number of the assessed clinics and community health centres that have satisfied the criteria of an Ideal Clinic is 2046 (59%) to date. This is from 0% in 2014.

b) Interventions implemented to support the clinics to meet the standards of Ideal Clinics Programme are as follow:

• A team of national managers provide technical support for Ideal Clinic Realisation and Maintenance (ICRM) programme. One manager support two or more provinces.
• The department developed the ICRM framework in the form of ICRM Manuals and Assessment tools for clinics and community health centres which are used as standard operating procedures for reference and guidance.
• Where budget limitations prevent provinces from meeting Non - Negotiable Vital (NNV) elements which focuses on emergency room equipment and accessories, the NDoH assist where possible, within its own budget constraints, to procure the required equipment.
• The NDoH, introduced a dedicated program under the Health Facility Revitalisation Grant which aim to respond to infrastructure challenges highlighted by the Ideal Clinic assessment tool.
• Facilitates orientation sessions for new facility operational managers and to all managers when updates have been done to the ICRM Framework.
• National Department of Health developed:
• guidelines and schedules for managing patients waiting times, handling of complaints and compliments
• health commodity catalogue for ordering supplies
• guidelines and training manuals for governance structures

• The NDoH organizes and provide resources for the annual peer reviews

END.