Question NW3689 to the Minister of Social Development
16 November 2023 - NW3689
van der Merwe, Ms LL to ask the Minister of Social Development
What steps has she taken to ensure that she and/or her department protects vulnerable beneficiaries of SA Social Security Agency (SASSA) grants against the persistent system struggles and challenges at SASSA?
Reply:
The Postbank has confirmed to SASSA that all system glitches have been resolved as demonstrated in the recent payment run that went unhindered. Postbank also communicated the following to SASSA as remedial action they have taken to prevent future glitches:
- Enhanced monitoring mechanisms to track the payment process in real-time.
- Strengthened their technical infrastructure to handle higher transaction volumes, ensuring swift and uninterrupted disbursements.
- Engaged specialists for a comprehensive review of their system and to continuously rectify any vulnerabilities.