Question NW3273 to the Minister of Health
03 November 2023 - NW3273
Thembekwayo, Dr S to ask the Minister of Health
What (a) assistance has been provided to residents of Dunoon in the Western Cape who have complained about the poor service they have been receiving from the Dunoon Community Health Centre and (b) are the relevant details in this regard?
Reply:
According to the Western Cape Department of Health:
The Dunoon Community Health Centre operates 24 hours and 7 days a week. On daily basis the facility attends to:
Adults :
- 150-200 Un-booked patients
- 180-200 Booked patients.
- 15-35 TB clients
- 75-100 Family planning
Staff allocation for these services is 6 Clinical Nurse Practitioners and 2 Medical Officers.
Children:
- 100-150 Sick Children
- 80-120 Immunizations
Staff allocation for these services is 2 Clinical Nurse Practitioners, 1 Professional Nurse and 2 Medical Officers.
Patients do experience long waiting times due to failures to adhere to bookings and non-booking appointments. All walk-in patients are attended to and also prioritizing the patients who require urgent medical assistance. Patients who missed appointments are handled through Standard Operating Procedure. Patients are advised to lodge complaints personally or to use the suggestions box at the facility. The facility has a functional clinic committee to attend to patients’ complaints.
A wellness hub that operates once a week to provide wellness services will be piloted in Dunoon Community Hall in November 2023.
END.