Question NW3116 to the Minister of Social Development
04 October 2023 - NW3116
Marais, Ms P to ask the Minister of Social Development
What (a) time frames have been put in place to clear the delays experienced regarding the SA Social Security Agency grant payouts and (b) assistance has been provided to beneficiaries to compensate for the delays?
Reply:
a) The matter is currently receiving attention from myself and the Minister of Communications and Digital Technologies to ensure there is no recurrence. To date, all failed transactions have been corrected.
b) The matter related to compensation, if any, will be discussed as part of the Service Level Agreement between SASSA and Postbank. I therefore, do not want to pre-empt the outcome of this process at this stage.