Question NW2549 to the Minister of Higher Education, Science and Innovation

Reply:

The Independent Assessor’ s report is lengthy (316 pages) and makes reference to the following concerns, amongst others:

• Governance Structures: Council functioning found not to be optimal with an outdated statute, bloated committee structure and excessive meetings over the years. The student governance model found not to be optimal with an outdated SRC Constitution, SRC structure not fit for purpose, the centralised model is a disservice to students since all students are based in the regions, and excessive benefits to SRC members. The principle of co-operative governance appears to have been abused and weaponised, thus creating a difficult environment for those entrusted to manage the institution.
• The functioning and efficacy of management is not optimal, with the members working as a coherent team; and in a number instances, they too constitute part of the problem.
• The Registrar’s Portfolio in relation to the management of academic affairs, registration and certification matters: the Report describes a number of systemic and structural challenges that point to the dysfunctionality of the Office. These include the size of the portfolio, staffing and poor consequence management; outdated policies; very little evidence of a student centric culture at UNISA with substandard levels of service delivery across most functions from application to qualification audits; high levels of student frustrations stemming from a poor student support environment; poor change management around the transition to online examinations and assessments in response to Covid-19; poor enrolment management resulting in R186 million in a 5 year period over-spent; poor data management as demonstrated in UNISA’s failure to protect students’ data exposing students to exploitation by fraudulent tutors.
• Financial management, supply chain management, and procurement: The report mentions SCM policy violations, financial irregularities, internal control weaknesses, fraud and, possibly, criminality. When malfeasance is uncovered, disciplinary action is either not forthcoming, or slow to implement. Instances of tender manipulation, overpayments and double payment for the same work, backdating of contracts, tender splitting and related misdemeanours are described in the report. The Report also noted the under-utilisation of the Infrastructure and Efficiency Grant, and the unacceptable state of maintenance in some regions, as well as payment of services that were not rendered.
• Human Resources Matters: confusion around the review of the organisational structure, irregular recruitment practices, prevalent acting and secondment appointments with many cases of persons seconded or appointed to act into positions up to 3 post levels higher than their substantive positions, and non-compliance with HR policies. The University is rife with a culture of fear, intimidation and bullying, the poor functioning of the Unisa Bargaining Forum (UBF), undue influence of unions in appointments, and a culture of lack of consequence management.
• Information and Communication Technology (ICT): instability of leadership in the ICT environment, implementation challenges of the newly approved strategy to improve the ICT environment, poor contract management resulting in UNISA losing licences, and outdated ICT infrastructure, are some of the observations in the report.

The above, amongst others, was compounded by leakage of documents and negative media reports which have negatively affected the reputation of UNISA.