Question NW655 to the Minister of Home Affairs

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22 March 2024 - NW655

Profile picture: Tito, Ms LF

Tito, Ms LF to ask the Minister of Home Affairs

Whether he has been informed that the Home Affairs office in Phuthaditjhaba in the Free State closes at 11:00 every morning due to downtime and water shortage, with members of the public being turned away without any assistance; if not, why not; if so, what are the relevant details in this regard?


The Minister of Home Affairs was indeed informed in writing about service delivery challenges at the Phuthaditjhaba office. Water supply to the building was affected by a burnt water pressure pump on the galvanized water tank on top of the building. Municipal water supply was not reaching the building because there was no pressure at all. All bathrooms were not working due to no water supply.

As a result, and due to occupational health and safety considerations, the office started servicing clients from 07h30 in the morning and at 11h00 the office use to take the last group and close the door and serve the clients until they are all served, sometimes up to 14h30 or 15h30. However, the water supply to the building has been resolved and the office operates normal working hours until 16:00.


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