Question NW307 to the Minister of Home Affairs
19 March 2024 - NW307
Roos, Mr AC to ask the Minister of Home Affairs
(a) What total amount of office hours were lost due to (i) load shedding, (ii) office closures, (iii) water outages, (iv) system downtime and (v) no online verification scanners at health facilities in quarter 3 of the 2023-24 financial year and (b) what was the total percentage of uptime of his department’s civic services system hosted by State Information Technology Agency?
Reply:
(a) The total amount of office hours lost in all Provincial Offices across the country due to load shedding, office closures, water outages, system downtime and no online verification scanners at health facilities in quarter 3 of the 2023-24 financial year is as follows:
(i) 6 106 hours (load shedding);
(ii) 34 hours (office closures);
(iii) 682 hours (water outages);
(iv) 8 645 hours (system downtime);
(v) 780 hours (no online verification scanners at health facilities).
(b) The DHA/SITA SLA covering all offices reflects as follows:
|
Month |
Reachability (Network) |
Availability (power) |
|
October 2023 |
92.71% |
95.07% |
|
November 2023 |
88.75% |
90.95% |
|
December 2023 |
92.34% |
94.17% |
END.