Question NW3479 to the Mr A C Roos (DA) to ask the Minister of Home Affairs
13 November 2023 - NW3479
Roos, Mr AC to ask the Mr A C Roos (DA) to ask the Minister of Home Affairs
What (a) were the total office hours lost due to (i) load shedding, (ii) office closures, (iii) water outages, (iv) system downtime and (v) no online verification scanners at health facilities in the second quarter of the 2023-24 financial year and (b) was the total percentage of uptime of the Home Affairs civic services system hosted by the State Information Technology Agency in the specified period?
Reply:
(a)(i) Total number of office hours lost by front offices due to load shedding in the second quarter of 2023/24 is 5003.
(a)(ii) Number of offices closed is 10.
(a)(iii) Number of offices closed as a result of water outage were 10 offices and hours lost due to water outage is 424 hours
(a)(iv) Hours lost due to system downtimes are 9095 hours.
(a)(v) Out of 251 health facilities there are 161 online verification scanners at facilities and 90 are in the process of being equipped by the end of financial year 2023/24 which is in line with birth optimisation plan. Non availability of scanners are not impeding birth registration as the workaround is to take manual fingerprints which are later verified.
(b) The DHA/SITA SLA covering all offices reflect as follows:
|
Month |
Reachability (Network) |
Availability (power) |
|
July 2023 |
99.47% |
90.30% |
|
August 2023 |
99.34% |
93.54% |
|
September 2023 |
99.13% |
90.42% |
END