Question NW2894 to the Minister of Home Affairs

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17 October 2023 - NW2894

Profile picture: Roos, Mr AC

Roos, Mr AC to ask the Minister of Home Affairs

During the first quarter of the 2023-24 financial year, what (a) were the total office hours lost due to (i) load shedding, (ii) office closures, (iii) water outages, (iv) system downtime at Home Affairs offices and (v) downtime of Home Affairs verification scanners at health facilities and (b) was the total percentage of uptime of the Home Affairs civic services system hosted by the State Information Technology Agency?


(a) Front offices keep registers recording instances and time where offices were unable to operate. During Quarter 1, 2023/2024 FY the total number of office hours lost calculated to 15 289 hours.

(i) Load shedding contributed 6242 hours,

(ii) Office closures (protest action) 46 hours,

(iii) Water outages contributed 329 hours,

(iv) System downtimes contributed 8672 hours.

(v) Verification scanners will only be down as a result of connectivity and or load shedding.

(b) The current generic Service Level Agreement (SLA) status reflects as follows:


Reachability (network)

Availability (power)

April 23



May 23



June 23




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