The South African Human Rights Commission

71st Plenary Performance Report 
2010/11 Third Quarter Performance Report, December 2010

Contents

COMMISSIONERS’ PROGRAMME
OFFICE OF THE CEO
ADMINISTRATION AND SUPPLY CHAIN MANAGEMENT
INTERNAL AUDIT ACTIVITY
FINANCIAL REPORT
HUMAN RESOURCES MANAGEMENT PROGRAMME
PARLIAMENTARY & INTERNATIONAL AFFAIRS PROGRAMME
EDUCATION AND TRAINING PROGRAMME
LEGAL SERVICES PROGRAMME
RESEARCH, DOCUMENTATION AND POLICY ANALYSIS PROGRAMME

COMMISSIONERS’ PROGRAMME 
COMMISSIONERS’ PROGRAMME	
Objectives	Outputs	Measure/Indicators	Actual performance against targets	
			Target	Actual October – December 2010	
To provide strategic leadership of the Commission and to oversee the performance of the Chief Executive Officer
	Performance agreement with the Chief Executive Officer (CEO) signed 	Annual Report on the South African Human Rights Commission (SAHRC) performance

Follow up of Audit Report	Fortnightly performance
reporting meetings with CEO

Quarterly plenary Oversight	Seven meetings between Commissioners and the CEO in October and November 2010

Commissioners attended  quarterly meeting on 29 Nov 2010 and Mid-term Strat Review meeting in October and Strat Workshop

Commissioners attended  Mid-Term Strategic Review meeting in  October and Strategic Workshop in November

Commissioners attended the  Auditor-General Workshop  in November  and Commissioner Love participated  at the Internal Audit Committee

Commissioners attended one plenary session in November   

Concluded the the signing of performance agreement of the CEO on the  21 December 2010	
To facilitate strategic human rights interventions in the country	Engaging role players around progress regarding service delivery

Engaging role players on the implementation of the Child Justice Act

Engaging role players around advancing compliance with the employment obligations particularly in relation to people with disability

Engaging with the responsible Ministers and stakeholders regarding the issue of refugees and asylum seekers

Engaging with the responsible Ministers on the issues of acid mine drainage

Participating in the Equality Review Committee 

Continuing engagement with UNHCR, OHCHR and UNICEF

Engaging role players in South Africa around CEDAW	Direction in terms of compilation of reports on annual human rights development in South Africa

Direction on reports in relation to different activities regarding:

•	service delivery;
•	implementation of the Child Justice Act;
•	compliance with employment obligations particularly in relation to people with disabilities;
•	issues of refugees and asylum seekers;
•	acid mine drainage; and
•	CEDAW. 
	SAHRC’s strategic
direction through annual
development of human rights priorities is set

Regular media interventions
Monthly interventions on
human rights focus areas per Commissioner

Ensure that findings and
recommendations of the
Commission are implemented	Work in progress.  Commissioners identified  focus areas .

Commissioners in the media,  appeared on website called Outoilet and attended media briefing on the University of the Free State (UFS) video matter 

Commissioners have attended at meetings  with: 
•	 Gauteng Provincial Commissioner, General Mzwandile Petros; 
•	Chairperson of the Oversight Committee,Premier’s Office 
•	Spokesperson for  Nelson Mandela Foundation and an Associate UCT, re: PAIA
•	MEC for Education, Limpopo Province in  October 2010
•	 Minister of Health on the 2in October 2010
•	 Mr Samuels, Manager at the Institute of the Study of Race, Reconciliation and Social Justice in  October 2010
•	 Mangaung Mayor, Playfair Morule in October 2010
•	Geoff Budlender, Gavin Silber from Social Justice Coalition (SJC) and Steve Karovitz from the Legal Resources Centre (LRC) in December 
•	Richard Calland and Lawson Naidoo on PAIA
•	 Chief Justice Sandile Ngcobo in December  Senior Researcher PIAP regarding CEDAW 2011 in  December
•	Acting Chairperson of CGE on CEDAW 2011 in  December

•	TAC  at its 10th  anniversary in e October
•	Address conference on 'The Masses and The Constitution', in Johannesburg in  October
•	Spoke at Open Society Foundation in  November
•	Gave an address in Pretoria on how to strengthen  and establish  National Human Rights Institutions in Southern Africa in December 

Events attended by Commissioners include:

•	An event in October  on Child Justice Act organised by the Minister of Justice and Constitutional Development in Bloemfontein
•	The Disabled People Organisations meeting, Limpopo, in  November 2010
•	The South African Older Persons Forum Workshop, Middleburg in November
•	The 2010 Department of International Relations and Cooperation (DIRCO) Annual Conference, Pretoria, on November 
•	The International Day for Persons with Disabilities, Limpopo, in December 

In October, Chairperson was appointed a member of the Equality Review Committee.	
To engage with human rights’ stakeholders at national, regional and international levels	Chairing the Network of African National Human Rights Institutions	Human rights policy
positions articulated at
International and
Regional fora	Regular briefings of national
stakeholders on important
international Human rights
matters

Regular contact with identified stakeholders such as NHRI’s, the AU & the NHRI International Coordinating Committee (ICC)	Commissioners attended numerous international engagements including the 3rd Beijing Forum on Human Rights in October.

Commissioners attended a UNICEF-hosted ‘Strategic Moment of Reflection Equity & Child Rights’ conference in Pretoria in October.

Delivered an opening speech at the Africa Human Rights Day on 21 October.

Participate at the International Human Rights Day in December 	
To represent the Commission in both National and Provincial Legislatures around human rights matters
	Engaging regularly with National and Provincial Legislatures

Engage with responsible Ministers operationalisation of international instruments 
Engage with responsible Ministers on amendment of the Human Rights Commission Act, 54 of 1994 
Engage responsible Ministers on the Pepuda
Ensure monitoring of recommendations flowing from the Commission’s Reports and Findings	Reports on engagement with the Office of the Speaker, Office for the institutions Supporting Democracy (OISD) and the various portfolio committees	Development of strategy and plan for parliament
representation

Ensure that submissions and presentations are made to portfolio committees	Commissioners presented to Parliament the SAHRC Annual Report Presentation to the Portfolio Committee on  Justice in October

Submitted to POPI ‘s  Portfolio Committee on Justice in November 

	
To oversee the complaints process and manage the appeals process	Integrity of complaints
process assured	Appeals resolved

Regular reports on complaints received
	Resolution of appeals within
agreed timeframes

Preside over public hearings and subpoena hearings

Monthly Legal Committee
meetings	28 complaints on appeal were resolved in October 2010, none in November 2010 and 26 in December 2010.

Commissioners met with LSP to provide strategic guidance on handling of complaints.

Attended at Legal Committee Meetings in  November and December

Attended at LSP Workshop in December 

Met Minister of Defence in October  regarding SANDF complaint  lodged with SAHRC

Met in October 2010 with complainants in the UFS video matter 

Attended  UFS Standing Committee meeting in December	
To collaborate with other Chapter Nine Institutions and Institutions Supporting Constitutional Democracy to strengthen the observance, protection and promotion of human rights in South Africa
	Continuing engagement at the Forum of Chapter 9 Institutions

Engagement with the Commission for Gender Equality on CEDAW

Engagement with the Office on Institutions Supporting Democracy	Record of meetings attended of Chapter 9 Forum 

Stakeholder engagement
plan

Stakeholder assessment
report	Stakeholder engagement
report

Stakeholder engagement plan developed Annual stakeholder assessment report	Attended Chapter 9 Institutions, Pretoria on the 16th day of November 2010
	
To strengthen collaboration
and cooperation amongst
National Human Rights
Institutions (NHRIs) in the
African region and other
parts of the world and
providing support to the
Network of African NHRIs	Greater collaboration and
cooperation amongst
African NHRIs	Active engagement of
African NHRI’s through
study visits, network
forums and capacity
building workshops	100% response and
participation to study visits
and exchange programmes
between the SAHRC and
other NHRIs

ANHRI network forum/
meetings

Capacity building workshops
for ANHRIs	Met  with Zimbabwe Human Rights Commissioners in  November 	
To strengthen relations with, and support the work of the African Union, African Commission on Human and People’s Rights (ACHPR)
	Enhanced relations and partnerships with the
ACHPR	Reports of pre-session preparatory
forum/workshops
Report s of ordinary
sessions of the ACHPR	ACHPR pre-session preparatory forums/
workshops

ACHPR ordinary sessions		

OFFICE OF THE CEO
The strategic management framework function which lies within the Office of the CEO embodies the central strategic framework of the Commission. Its main functions include among others, overseeing the implementation of the Commission’s strategic business plan; establishing and maintaining a good governance framework in collaboration with Commissioners; ensuring statutory compliance with the Constitution and other Acts; adherence to the provisions of the Public Finance Management Act and Treasury regulations; strategic leadership; risk management; and operational coordination and integration.
Objectives	Outputs	Measure/Indicator	Actual Performance against targets	Status and comments	
			2010/11 Target Milestones	October to December  2010  performance		
To provide strategic planning and management leadership	 SAHRC strategic objectives accomplished in line with the SAHRC mandate	Strategic business plan, detailing the SAHRC's measurable objectives per programme	Mid-year review of strategic objectives by 30 October, 2010 
Annual Strategic plan process complete and plan submitted to the Executive by 28 February, 2011
100% of programme objectives achieved by 30 March, 2011	Strategic planning guidelines reviewed
Mid-year review workshop held on 15th of October, 2010
Strategic planning workshop conducted from 1-3 December 2010	No variance.

To improve  organisational performance and development	Improved organisational performance	Performance monitoring and evaluation reports	Quarterly performance monitoring and evaluations completed 	Performance evaluation tool updated 
1st and 2nd Quarter performance evaluation finalised	No variance
Performance monitoring meetings initiated with HR, RDP, LSP and ETP	
To plan, organise and manage organisational resources (both Human and Financial) effectively	Improved management capacity in planning, organisation and management of resources 	Delivery of work on time and within budget  in-line with SAHRC operational plan	Link quality assurance to delivery through operational plan
Operational plan approved by 30 April, 2010
80% delivery within budget
Reduce virements and increase financial management compliance
Human Resource plan approved by 30 September, 2009

Human Resource development plan executed by 30 March, 2011	Operational plans not finalised and approved by 30 April, 2010
Monthly expenditure reports to treasury reviewed and approved
Finance Project Team established to monitor and review financial performance of all Programmes

Human resource plan replaced by restructuring project
Phase 1 of the structural review process completed
Human Resource development plan on track	Variance on the finalisation of operational plans

Target was amended during the mid-term review

	
To measure, monitor and control operational risks	Risks assessed prioritized and managed 	Strategic and operational risk management strategy	Review of Risk Management strategy and plan by 30 June, 2010

Begin to implement the plan by 30th April, 2010 	Risk Management plan submitted to the Audit Committee with implementation begun

Risk response plan implemented	Variance due to the resignation of Office Manager in the Office of the CEO.

Risk Management responsibility temporarily transferred to Internal Audit. Risk Management plan to be submitted to the Audit Committee in February 2011 
	
To manage  regulatory non-compliance risks	Effective audit and compliance management systems and processes developed	Reduction in compliance risk exposure	Annual review of compliance by 30 November, 2010

Unqualified audit from AG with no matters of emphasis  	Compliance checklists  compiled for regulatory compliance requirements

Internal audit of nine provincial offices conducted

Preliminary assessment conducted by AG with no areas of serious concern noted	Variance due to the resignation of Office Manager in the Office of the CEO.

.	
To oversee the acquisition, creation, organisation, distribution and use of information within the Commission	Effective oversight of the acquisition, creation, organisation, distribution and use of information within the Commission	Alignment of information management and communication strategy to the strategic objectives of the Commission	Approve Information management strategy by 30 June, 2010

Approve Information management policy and plan by 30 October, 2010

Annual Communication strategy approved by  30 April, 2010

Implement information management (IM) strategy by 30 March, 2011

Oversee execution of communication strategy by 30 March, 2011	No progress made, and information management and  Communication strategies and plans outstanding

Policy review process underway
DCEO has successfully reviewed four policies at the end of January 2011.

Variance

Variance – no resources to fill vacant position

Variance	Variance – draft strategy submitted in January 2011.  Strategy to be finalised by 31 March 2011.

Draft communications strategy submitted in January 2011	
To establish appropriate and optimal operational and governance efficacy mechanisms	Operational and governance reporting mechanism established	Reports and minutes of meetings	Programme performance reports reviewed monthly

Quarterly performance reports reviewed and approved

Reports submitted to the Audit Committee	Senior management meetings held monthly to review and discuss performance

1st  and 2nd quarter reports reviewed and  submitted to the Audit Committee
1st quarter report submitted to Parliament

Quarterly reports reviewed and  submitted to plenary and  the Audit Committee	No variance

To facilitate business systems improvements within programmes	 Business systems process improvement and approaches facilitated	Full  annual compliance reporting framework	Plenary reports  on quarterly organisational performance reviews
Annual report – internal reporting guidelines reviewed and report submitted within National Treasury deadlines	Plenary reports for 1st and 2nd Quarters approved

Annual report finalised and tabled in Parliament	No variance	
To promote PAIA, monitor implementation and compliance of PAIA in line with the SAHRC mandate 	Management of interventions to promote, monitor, and provide assistance to public and private bodies and individuals
	Monitor compliance and annual report thereon, number of awareness raising interventions, research, publications and law reform, and provision of assistance to requestors	Report to Parliament, hosting of events, submission of recommendations and production of publications	72 requesters assisted
6 audits
8 workshops/presentations/ seminars
Research and draft AU law
HRDR 2010 in progress
Final edition PAIA newsletter in progress
Meetings on compliance and collaboration 5
Databases updated	No variance	

ADMINISTRATION AND SUPPLY CHAIN MANAGEMENT
The Administration & Supply Chain Management is responsible for the sourcing of office accommodation, compliance with Supply Chain Management prescripts and optimal management and utilisation of resources. The programme provides centralised services to all programmes, including provincial offices. The programme has four sub-programmes, namely, Travel and event management, Asset management, Security Management and Procurement.

Objectives	Outputs	Measure/Indicator	Actual performance against targets	Status and comments	
			2010/11 Target Milestones	Performance October to December, 2010		
To manage the sourcing, procurement, inventory and distribution management activities of the Commission	Integrated supply chain management	Compliance to relevant legislation on tenders, procurement, contract etc	Compliance monitoring & assessment policy 
Integrate the supplier database
Submit a supply chain compliance report to National Treasury by 15th of each Month 	Monitored full compliance to SCM Policy. 
Monthly reports to National Treasury submitted for orders in excess of R100,000.00
	1.	Two condonations recoded
2.	Website design & development –  tax clearance certificate lapsed 	
To manage asset provision, operation and care activities of the Commission in line with GRAP 17 (property, plant and equipment) Implement the  asset management plan of the Commission	Implementation and execution of the asset management plan of the Commission:
Determination of residual values; useful life and depreciation	Up to date fixed asset register	Monthly reports on addition to the asset register
Quarterly asset movement review
Mid-year asset verification by 30 November, 2010
Asset verifications by 30 March, 2010
Disposal of obsolete assets	Verification of assets and reconciliations to ensure updated asset register available for the annual audit.
Replaced PABX system in Upington
Monthly update of fixed asset register 	Ongoing.  Still on track

	
To coordinate travel in line with the policies and regulations/procedures of the Commission	Efficient facilitation of all travel and events of the Commission 	Well-coordinated events and minimum travel complaints	Review travel policy by 2010 in order to minimise travel overheads
Engagement of suitable service providers	Policy is in draft format being revised
Suspended the appointment of new service providers due to cost constraints. 	Commission use its credit card for tickets and accommodation.	
To manage capital expenditure in compliance with GRAP 13 - leases 	Improved management of capital expenditure 
Classification of leases	Controlled expenditure on maintenance and expenditure inclusive of municipal services and electricity	New offices for Gauteng, 
Alternative offices for North West and Mpumalanga provinces
Renewed leases for Cape Town, Upington, Free State and Polokwane,
No asset write-off’s due to negligence	Ensured repairs and breakdowns were done within 6 hours of reporting fault.
Engaged DPW regarding new leases
Processed bids for HO new offices.	Gauteng Province to remain within Head Office building 
DPW sourcing new premises for Mpumalanga .
Head Office to relocate to new premises in April.	
To manage the regulatory security compliance of the Commission	Implementation of security measures to full 	Compliance with SHE and MIS and all relevant national directives	Security reaction and monitoring in all offices
Upgrade access control at Head Office by June, 2010
Implementation of document security by September, 2010
Facilitate 100% regulatory compliance for health and safety by 30 June, 2010
Monitoring and evaluation of system implementation completed by 30 March, 2010	Security policy and procedures drafted and circulated to staff for comments
Access controls updated at Head Office

	Delay in the adoption of the security policy 	
To provide fleet Management services	Alignment of fleet management strategies to best practice	Efficient fleet management to exceptional standards	Replacement of  4 vehicles 
Development of fleet management strategy and standards	Fleet maintained as per policy guidelines
On going consultation on various matters relating to suppliers
Purchased a new vehicle for Gauteng Provincial Office
Working on revised risk register for Administration
Fleet management strategy still under development	Variance – fleet management strategy	
INTERNAL AUDIT ACTIVITY

Objectives	Outputs	Measure/Indicator	Actual performance against targets	Status and comments	
			2010/11 Target Milestones	Actual performance for October - December 2010		
Audit and advice the Commission on risk management, governance and control processes	Annual Audit Plan
Internal audit reports with recommendations for management
Quarterly audit reports for the Audit Committee	100% execution of the approved internal audit plan	100% execution of the approved internal audit plan by 31 March 2011. 
	As at quarter III, 58% of the internal audit plan has been executed.
During quarter III the following audit project was finalized:
1.  Complaints handling	As at quarter III, 58% of the internal audit plan has been executed.	

FINANCIAL REPORT

Objectives	
Outputs	
Measure/Indicator	
2010/11 Target Milestones	
Responsible Official	
Actual performance Sept-Dec 2010	
Cumulative Performance April-December 2010	
Variance & Explanation	

Oversee budgetary processes, implementation and control	
Alignment of MTEF budget to Strategic plan and operational requirements	
MTEF annual  submission aligned with Strategic and Operational Plan	
•	Development and execution of MTEF budget processes and framework 
•	Annual MTEF budget submission’s by June 2010	
•	HOP: Finance	
•	Weekly reviews of the budget
•	Workshop on strategy, budget and planning
•	Received 2011/12-14 allocation letter
•	Re-allocation of financial resources

•	Submitted 2011/12-14 MTEF
•	 Compiled 2010/11 AENE
•	Compiled and submitted MTEF budget in July 2010
•	Attended MTEC hearing 27 Aug ‘10
•	Implementation of the budgetary control measures
•	Reviewed and re-allocated funds
•	Submission of AENE input for the Ministry debate in Parliament
•	Reviewed and re-allocated funds
•	Loaded budget per programme into the Pastel system
•	Reviewed and re-allocated  funds to programmes and line items
•	Weekly reviews of the budget
•	Workshop on strategy, budget and planning
•	Received 2011/12-14 allocation letter
•	Re-allocation of financial resources	
•	MTEF submission in July due to date change by National Treasury	

Provide  timely and accurate financial information	
Financial reports on SAHRC financial performance within treasury guidelines	
Monthly, quarterly and annual SAHRC financial performance reporting	
Monitoring and facilitation of financial reporting  compliance to PFMA requirements 	
ASD & DD: Finance 	
•	Sept-Dec expenditure reports sent to National Treasury and; DoJ and Management
•	Sept-Dec  2010 management projections submitted 
	
•	Compilation and submission of monthly expenditure; projections and quarterly reports and provision of leases calculations
•	Received a clean audit report and presented 1st quarterly report and management findings for 2009/10 to the Portfolio Committee
•	Sept-Dec expenditure reports sent to National Treasury and; DoJ and Management
•	Sept-Dec  2010 management projections submitted 	
Achieved	

Manage supplier payments 	
Supplier payment system implementation	
Progress reports on supplier payment improvement interventions adopted	
Review of payment processes and system	
All	
•	Payments to suppliers were processed and the age analysis has been reviewed.
•	Performance of monthly creditors’ age analysis.
•	
	
•	Review of monthly creditors’ age analysis; performsnce of monthly creditors’ accrual, and monthly provision  of accruals for the 2010/11 	
Review of payment process to take place in the 4th quarter > Delays are caused by lack of resources 	

Implement effective financial management controls
	
Improve implementation of financial management control systems

	
Progress reports on financial management compliance implemented

	
•	100% compliance to legislation and regulations
•	Review of financial policies and procedures 
•	Reduce matters of emphasis in AG audit reports
•	Review of Delegation of Authority   	
•	HOP: Finance

•	Attended key financial control workshop hosted by AG
	
•	Submission of the Prior year Management Findings, preparations of  interim Audit and year-end Audit and compiled a mock AFS at end of Jan  
•	Attended the Treasury meeting on AFS for 2009/10 and training on the AFS template
•	Attended key financial control workshop hosted by AG	
•	Review of policies and procedures to take place in the last quarter of the financial year

HUMAN RESOURCES MANAGEMENT PROGRAMME
The Human Resource Management programme’s main function is to align the management of human resources to the SAHRC’s strategic objectives, including recruitment, selection, induction, among others, aligning HRstrategic objectives with operational and organisational planning processes.
 
Programme Action Plan
Objectives	Outputs	Measure/Indicator	Actual performance against targets	Status and comments	
			2010/11 Target Milestones	Actual performance from October to December, 2010		
Compensation Management:
Compliance with Compensation for Occupational Injuries and Diseases Act, 130 of 1993

Timeous processes of staff remuneration

Improved HR Information System (Payroll)

Re-Evaluation of existing and newly created posts 	
Comply with payments requirements as per Compensation for Injuries and Diseases Act

HR Payroll input processed submitted to Finance as required
Improved HR Payroll Management  

Appropriate alignment of posts with salaries  	
Department of Labour Reports on compliance

Processing HR payroll input timorously and accurate

Accurate HR payroll information 

Adjustment of posts as per the recommendations from the evaluation exercise	
Payment with 30 days from receipt of the Assessment forms from Department of labour

Submit HR payroll input by the 10th day of every month 

Installation of VIP system by 28 May 2010

Implementation of new graded posts by June 2010	
Forms for 2008 to be completed and submitted, full assessment will then be conducted. 

HR Payroll processed as required. 

NIL

Preliminary report submitted by the service provider for consideration in September, 2010	
No variance

No variance

Dependent on funding being available to implement the new system 
Finalised	
Recruitment and Selection:
Recruitment and filing of vacant and newly created positions

Appointment of suitable and competent staff as required 

	
Timeous recruitment and filling of vacant and newly created positions

Filing of vacant posts within three to four months from the date in which the position was vacant
	Staff Appointments
HR engaged in appointment and short listing process and approval of acting positions as per the RTT including filling in of positions in 

	

Gauteng Provincial Office refereed Legal assistant instead of Interns

Northern Cape not appoint yet pending candidates availability
Western Cape not appoint yet pending interviews
Free State not appointed yet due to Provincial Proposal on the appointment of contract employees	
Staff Development:
Enhance staff development initiatives of the SAHRC	Increased number of staff who have acquired training 	Improved quality of work in different programmes	Fifty (50%) of staff will be trained by 30 March 2011	Two staff members trained externally; 11 staff members awarded bursaries; and registration and payment of tuition & study material ongoing. Ten staff members at HO attended internal workshop on Health and safety; mentorship Roll-Out Workshop held for eight staff members;
Workshop on Disciplinary Code and Procedure for both Senior Managers and Deputy Directors
Developed on-job induction Programme for five redeployed staff members

Proposal to source on-line learning (e-learning) for skills programmes. Twenty  staff members had access to up to 73 skills programmes and study.

Service provider was identified and appointed  for Senior  Management and Performance Management Committee  on Performance Management Moderation, scheduled for  January  2011	

First submission  due end of January 2011 following roll –our workshop 

Pending approval	

Implement and promote sound employee relations:

Compliance with Performance Management System Requirements

Compliance with Employment Equity Act

Compliance with Occupational Health and Safety Act

Review and Development of all HR policies and Procedures

Improve HR Stakeholder Management Engagement

Improved number of staff complying with Performance Management System requirements 

Meet SAHRC Employment Equity Plan targets

Improved health and safety environment as required by the Act

Improved HR policies aligned with labour legislation

Improved communication between HR Programme with staff members	

Timeous and accurate processing of Performance Agreements and Appraisals

Improved appointments of Historically disadvantaged 

Periodic health and safety audit

Sound workplace policies 

HR Road shows on policies and Systems	

Processing and finalisation of Staff Performance Agreements by 31 March 2010

Submitting and processing of 2009/2010 Staff Appraisal by May 2010

Adopted Employment Equity Plan by May 2010
Meet seventy (70%) of Employment Equity Plan targets by March 2011 

Refresher training for Health and Safety representatives by February 2011 

Implementation of  the  Health and Safety Audit recommendations by October 2010

Implementation of reviewed policies by July 2010

Workshops and presentation on HR programmes for staff to be conducted by November 2010	

Fifteen (15) performance appraisals were submitted

Ten (10) staff members at Head Office attended internal workshop on Health and safety

Display/distribution of Wellness posters and material in Head Offices

The following HR policies were developed:
•	Policy on Policy Development
•	Bereavement Policy
•	Remuneration Policy
The following policy was reviewed: 
•	Leave Policy

Stakeholder Management Strategy developed and submitted to the office of the Chief Executive Officer (CEO) for approval

Provincial Offices still outstanding

Provincial Offices still outstanding due to unavailability of funds

Could not conduct HR Road shows due to non-availability of Funds	

PARLIAMENTARY & INTERNATIONAL AFFAIRS PROGRAMME
The Programme seeks to impact on the promotion and protection of human rights by engaging with parliamentary processes and submission writing and also promotes international and regional human rights instruments. The programme is based in Cape Town, in close proximity to Parliament and is responsible for facilitating the Commissions’ parliamentary liaison.

Objectives	Outputs	Measure/Indicator	Actual Performance against targets	Status & Comments	
			2010/11 Target Milestones	Actual performance from October - December, 2010		
To facilitate interaction between the SAHRC and the national and provincial parliaments and municipal councils on human rights    issues 
	 Increased awareness of the Commission at national, regional and local level	Coordinate Section 5 Committee on Government & Parliamentary Liaison (Participation Forum) meeting	1 Section 5 Committee on Government & Parliamentary Liaison (Participation Forum) meeting
	Meeting with UNICEF, CLC	No variance
This meeting takes place in February each year. 	
		Number of attendances at parliamentary and relevant stakeholder meetings	10 attendances per quarter
	10 Attendances at Parliament and relevant stakeholders meetings.	No variance
Accumulated performance 39 Attendances	
		Facilitate a number of briefings at national and provincial parliaments and local councils	5 meetings / briefings  at national and provincial parliaments and local councils
	3 Briefings	No variance
 Accumulated performance, 2 meetings with MPs from National Parliament, re children & 2010 World Cup soccer & PAIA, 5 briefings on Annual Report, 1st quarter performance,  Xenophobia Report (x2) & African Charter	
		Contribute to Kopanong newsletter	Bi annual contribution to Kopanong newsletter
	Nil	This target will not be met. Kopanong is on hold.
	
		Parliamentary Liaison project 	Report  to C9 Unit 
	  1 document submitted to Speakers office	No variance
Extent of activities is dependent on establishment of and activities undertaken by the OISD / C9 Unit	
To support the Commissions engagement with the legislative drafting and oversight function at national and provincial parliaments and municipal include	Ensure the promotion and protection of human rights in legislation and oversight processes	Monitoring and evaluation of Commissions legislative submissions
	Establishment of  Monitoring and evaluation system
	Nil	Accumulated Performance, Electronic M&E system established
This target may be compromised due to resignation of staff.	
			7 legislative submissions
	0 Submissions
3 Bills under consideration
Work in progress on PAIA submission	Accumulated performance, 7 submissions
3 Bills under consideration, Criminal Matters Amendment Bill, Criminal Procedure Act Amendment Bill (section 49) & Basic Education Laws Amendment Bill	
			HRC Act Amendment Bill Project
	Internal Comparison note prepared and distributed to Commissioners	This is dependent on requests from Commissioners to assist with research and processing of the Bill by the Department of Justice & Constitutional Development	
			Torture Bill Project
	Intern conducting research	1 Working meeting on Torture Bill	
			Development and roll out of Oversight manuals	Meeting with OSF re possible collaboration with OSF & UWC.	. Possible collaboration may resolve these challenges.	
To monitor and raise awareness about South Africa’s international and regional human rights obligation

)
	Increased awareness of international and regional human rights obligations	Progress report

Number of activities and interventions

Coordinate Section 5 Committee’s (Torture, Disability & Children	Annual International and Regional Developments report.	Drafting work commenced.
	No variance. 
Proceeding as per Operational Plan	
			One Treaty Body report	Work commenced on CEDAW report. Extensive work conducted by Snr. Researcher, Researcher & Intern during October – December.	Accumulated Performance, Prepare and submit ICCPR freedom of expression submission for State ICCPR Report, CEDAW Report in progress	
			SA International and regional human rights Mainstreaming Project 	Work continued on the formatting of the CD caused by programming challenges when burning CDs for provinces.	Accumulated performance, International Law CD Toolkit, 1 WC Provincial Office launch and 2 civil society presentations	
			Establishment of  International and regional ratification and follow up on recommendations monitoring and advocacy Project(includes government and civil society liaison	Attend FES Conference in Berlin re Reform of UN HRC, Attend UNDP/SAHRC, NHRI Workshop in Pretoria
1 NPM style visit to Drug Rehab Centre
1 meeting POWA, civil society re CEDAW
1 meeting re ICESCR ratification with civil society
1 Presentation on Treaty Bodies, 10/12/10
Work in Progress on Disability research.
Attend UWC Disability Seminar, make presentation on SAHRC Toolkit, 4/11/10
Attend UWC children, education and disabilities workshop, 8 and 9 December,	Accumulated performance, Attend 4 international meetings on international and regional human rights systems; Host  workshop on OPCAT ratification; Attend 11 meetings regarding ratification & international treaty body compliance, compliance and monitoring of international obligations, Finalise analysis tables of UPR/APRM/NPOA; Finalise ICC Questionnaire on NHRI Participation in the Human Rights Council, Attend international conference, and  a disability workshop and make one disability toolkit presentation.	
			Facilitate UN Human Rights Council and African Commission on  Human & People’s Rights NHRI Statements	Nil	Dependent on opportunities 	
			One Section 5 Torture Committee Report
	Work in progress on minutes, distributed 14/10/10.	Accumulated performance, 1 section 5 Torture Committee meeting	
			One Section 5 Disability Convention Committee Report	Preparations commenced for January meeting and side events and meetings.
	Accumulated performance
Attend 8 Disability Convention meetings	
			Set-up Section 5 Children’s Committee 	
Attended meeting SAHRC/UNICEF, Jhb.	Accumulated performance. Finalise ToR for 2 Section 5 Children’s Committees & attend 3 meetings in connection therewith.	

EDUCATION AND TRAINING PROGRAMME

Outreach and Provincial Coordination
Subprogramme	Outputs	Measure/Indicator	2010/11 Target Milestone	Actual Performance
Period Under Review
01 October  – 31 December 2010 	Actual Performance Accumulative
From 01 April 2010	
Outreach and Provincial Coordination	Community outreach interventions   	Analytical and statistical reports of community outreach activities
	Two (2) community outreach interventions  per month per office 
	78 Community Outreach interventions: 
7, EC: 2 Presentations and Information sessions
5, FS: Information sessions, courtesy visits, material distribution and exhibition
6, GP: Presentation
9, HO: Presentations and complaints taking
11, KZN: Presentations
5, LPP: Meeting and presentation
2, MPL: Campaign and Workshop 
15, NC: Presentations, community mapping and site-visits
11, NW: Information sessions, walkabouts, presentations, community mapping meetings
7, WC: Information sessions and walkabout 

21  Media interventions :
6, EC
3, KZN
5, LPP
1,MPL
1, NC
3, NW
2, WC
	259 Community Outreach Interventions 

April 2010
7 In one locality:
3, HO: Presentations
2, KZN: Presentations
2, MPL: Presentations

20 In different localities: 
4, EC: Presentations
5, FS: Presentations
6, HO: Presentations
1, KZN: Presentations
2, LPP: Presentations
2, MPL: Presentations
3, NW: Site visits

May 2010
19 In one locality
1 , EC: Presentation
7, GP: Presentations (3  in Soweto, 2  in Vosloorus, 2 in Katlehong)
3 ,HO: 2 Walkabouts and 1 Exhibition
2,KZN: Presentations
6, LPP: Presentations and site visits (2  pres. and 2 site visits in Polokwane, 2 pres. in Bela-Bela)

24 In different localities
5 presentations, FS
4: 3 presentations and community dialogue , GP
5: 4 presentations, 1 exhibition , HO
8: 7 presentations, 1 Exhibition, KZN
2 walkabouts, NW
June 2010
2 In one locality 
2, FS, Presentations 

15 In different localities
1 , EC: presentation
3, FS: presentations
2,HO: presentations, 
5,KZN:  presentations, 
1,MPL: exhibition
1,NW: walkabout
2, WC: Information session & Material Distribution

July 2010
9 In one locality
2, GP: W/shop; Community Service Mandela Day
 3, HO: Xenophobia Stakeholders Forum
2, KZN: Presentations 
2, WC: Information Sessions 

22 In different localities
1 , EC: Presentation
2,HO: Mandela Day Community Services  
4,KZN:  Presentations 
2, LPP: Presentation; Mandela Day Career Guidance
3,MPL: 2 Consultative process; 1 Awareness Campaign
8,NW: 5 walkabouts; 3 Presentations
2 WC: Presentation/Monitoring 

August 2010
08 In one locality
4, EC: Presentations 
2, HO: Monitoring and complaint taking
2, WC: Information Sessions 

12 In different localities
2, GP: Presentation, monitoring
2,HO: Presentations  
2,KZN:  Walkabouts
3,MPL: 2 Information sharing sessions; 1 Awareness Campaign
1, NW: walkabout
2 ,WC: Information sessions

September 2010
08 In one locality
5, NC: Information sessions
3, NW: 1 Presentation; 2 Exhibitions 

16 In different localities
1, EC: Walkabout
2, GP: Presentation, monitoring
2, HO: Presentations  
6, KZN:  4 Walkabouts; 2 Presentations 
2,MPL: Presentations
1, NW: walkabout
2 ,WC: Information sessions
October 2010
29 outreach interventions
2, EC: Presentations
3, FS: Presentations, Information sessions, pamphlets distribution, exhibition, meetings and courtesy visits
2, HO: Presentation and Complaint Taking  
2, FS: Presentations
3, GP: Presentations, information session and site visit
5, KZN:  Presentations and exhibition
1, LPP: Presentation 
3, NC:Information sessions, site visits 
7, NW: walkabouts, meetings, presentations
1 ,WC: Information sessions

November 2010
11 In one locality
0, FS: 
3, HO: Presentations and complaints taking 
8, NC: 3 Situation analysis/community mapping, 4 presentations and site-visits 
18 In different localities 
2, EC: Presentations
0, FS: Presentations
2, GP: Presentation and site visit
3, HO: Presentations and PAIA Audit
2, KZN: Presentations, walkabout and complaints taking
2, LPP: Exhibition  and Presentation 
2, MPL: Campaign and workshop
3, NW: Presentations
2 ,WC: Information session & walkabout

December 2010
12 In one locality 
2, EC: Information sessions
1, GP: Presentation 
2 KZN: Presentations
2 LPP: Meeting and presentation
3, NC: Presentations
2, WC: Information sessions
08 In different localities
1, EC: Information session
1, HO: Presentation 
2, KZN: Presentation and Exhibition
1, NC: Presentation
1, NW: Presentation
2, WC: Information sessions	
	Workshops	Analytical and statistical reports of 
of workshops	One (1) workshop per month per office
	43  Workshops:
14, EC
5, GP
1, HO
8, KZN
1, LPP
2, MPL
2, NC
5, NW
5, WC
	107 Workshops
April 2010 
8 Workshops:
4, EC
1, FS
1, GP
2, LPP
May 2010 
10 Workshops:
4, EC
2, FS
2, HO
1, MPL
1, NC

June 2010
11 Workshops:
5, EC
4, GP
1, MPL
1, WC

July 2010
10 Workshops:
2, EC
1, GP
3, KZN
2, MPL
2, WC

August 2010
17 Workshops:
3, EC
1, FS
3, GP
4, HO
2, NC
3, NW
1, WC

September 2010
08 Workshops:
3, GP
1, KZN
1 , MPL
1, NC
1, NW
1, WC

October 2010
11 Workshops:
3, EC
1, GP
3, KZN
1, MPL
2, NW
1, WC

November 2010
24 Workshops:
6, EC
3, GP
1, HO
5, KZN
1, LPP
1, MPL
2, NC
3, NW
2, WC

December 2010
08 Workshops
5, EC
1, GP
2, WC 
	
	Media interventions	Analytical and statistical reports of media interventions	One (1) media intervention per month per office
	Reported as part of Outreach as per revised strategic plan	April – September stats only

April
6 Media interventions:
2, EC	    
3, FS
1, MPL

May 
4  Media interventions:
3, LPP 
1, MPL

June
6  Media interventions:
4, EC 
1, MPL 
1, WC 

July
24  Media interventions:
7, EC 
6, FS 
2 LPP 
1 KZN 
6, MPL 
2, WC 

August 
06 Media interventions:
5, EC 
1, WC

September 
07 Media interventions:
2, EC 
2, KZN
2, LPP 
1, MPL	
To collaborate with Chapter 9 Institutions (C9s), Civil Society Organisations (CSOs) and the South African government	Additional collaborative interventions with Chapter 9 Institutions (C9s), Civil Society Organisations (CSOs) and the South African government.	Reports  of collaborative interventions
	One (1) C9 Forum strategic partnership meeting per office per annum

	12 C9 Forum interventions

4, GP: Strategic partnership meetings
3, HO: Strategic partnership meetings
1, NC: C9s’ and NGOs’ meeting
4, MPL: Strategic partnership meetings 	16 C9 Forum interventions

April 
Nil

May
Nil

June
Nil

July 
Nil

August
1, MPL

September 
Nil

October
3 C9 Forum Interventions 
3, MPL

November
12 Forum Interventions
4 GP 
3 HO 
1 NC  
4 MPL 

December 
Nil	
	Additional collaborative interventions with Chapter 9 Institutions (C9s), Civil Society Organisations (CSOs) and the South African government.	Reports  of collaborative interventions
	10 collaborative interventions with either C9s, government or civil society, per  annum per office 	 4 collaborative interventions

1, HO: World Aids Day Commemoration
1, LPP Provincial Stakeholders’ Forum
1, MPL: World Aids Day Commemoration
1, NC: Information session in collaboration with C9s
	40 collaborative interventions

April 2010
17 Collaborative interventions
5, EC
3, FS
2, LPP
6, MPL
1, NW

May 2010
12 Collaborative Interventions
3, LPP
6, MPL
3, NW
June 2010   
3 Collaborative Interventions
2, HO
1, MPL

July 2010
Nil

August 2010
2 Collaborative Interventions
2, HO
September 2010
2 Collaborative Interventions
2, HO
October 2010
2 Collaborative Interventions
1, LPP 
1, NC 
November 2010 
Nil
December 2010
2 Collaborative interventions
1, HO
1, MPL	
	 
Public Participation and Dialogue
Sub-programme	Outputs	Measure/ Indicator	2010/11Target Milestone	Actual Performance
Period under review
October -  December2010	Actual Performance
Accumulative from 01 April 2010	
Public Participation & Dialogue	Public debate and dialogue on contemporary human rights issues  including on relevant human rights calendar days
	Narrative and Statistical reports 
	Two (2) seminars per annum per provincial office	10 Provincial Seminars:

•	1 LPP
•	1NC
•	1NW
•	5 KZN
•	2GP	10 Provincial seminars

•	1 LPP
•	1NC
•	1NW
•	5 KZN
•	2GP	
	Public debate and dialogue on contemporary human rights issues including on relevant human rights calendar days
	Narrative and Statistical reports 
	Four (4) seminars on topical human rights concerns per annum at national office 
	1 National Office Seminar 

Internal seminar jointly hosted with the CRL Rights Commission on Ukuthwala	1 National Office  Seminar

Internal seminar j hosted with the CRL Rights Commission on Ukuthwala	
		Narrative and Statistical reports 
	One (1) Annual Human Rights Conference on National Human Rights Day by national office	-	-	
		Narrative and Statistical reports 	One (1) Seminar on Africa Human Rights Day by national office	1 Africa Human Rights day Seminar	1 Africa Human Rights day Seminar 	
		Narrative and Statistical reports 
	One (1)  Annual Human Rights Lecture on International Human Rights Day by national office
	2 International Human Rights Day events

1 seminar on international human rights day

1 regional workshop on international human rights day in collaboration with the OHCHR	2 International Human Rights Day events
1 seminar on international human rights day and one regional workshop on international human rights day in collaboration with OHCHR	
		Statistical reports	Four (4) internal dialogues/Lekgotla per annum at national office
	1 internal dialogue/Lekgotla in collaboration with Secretariat of the 2010 World Festival of Youth and Students (WFYS).	1 internal dialogue/Lekgotla in collaboration with 2010 World Festival of Youth and Students Secretariat .	
	Additional collaborative interventions between SAHRC, other C9’s, CSOs and the SA government  	Reports  of collaborative interventions	One seminar per office to be hosted in collaboration with either C9, CSO or government
	9 Collaborations with:
CRL Rights Commission
HURISA
OHCHR
WFYS
X 5 Democracy Development Programme (DDP)	11 Collaborations with CRL Rights Commission;HURISA
NANHRI;UNDP;OHCHR
WFYS;X 5 Democracy Development Programme (DDP)	
LEGAL SERVICES PROGRAMME 
PERFORMANCE PROGRESS REPORT TABLE FOR THE FINANCIAL YEAR 2010/11 - PLENARY REPORT 

Objectives	Output 	Measure / Indicator	Target for 2010/11	Actual Performance
Period under review 01s t October – 31 December  2010	Accumulative performance ex 1 Apr 2010	
objective 1: Provide quality legal advice and assistance to members of the general public 	
Access to justice and legally empowered beneficiaries	
Response and attendance to 100% of requests within agreed timeframes	
NB: Revised target as per mid-term strategic review process and effective 1 October 2010:

RESPONSE AND ATTENDANCE TO 100% OF REQUESTS RECEIVED WITHIN 7 DAYS	
Total once off enquiries: 949

Eastern Cape: 22;Free State:  29;Gauteng: 297;KZN: 212;Limpopo: 56;Mpumalanga: 28;Northern Cape: 111;North West: 64;Western Cape: 118;Head Office: 12	
Total once off enquiries: 3331   

Eastern Cape: 72; Free State:  101;Gauteng: 764;KZN: 728;Limpopo: 150;Mpumalanga: 83;Northern Cape: 368;North West: 154;Western Cape: 877;Head Office: 34	

Objective 2: Investigate complaints of human rights violations supported by an efficient and functional electronic complaints management and information system 
	
Finalisation of complaints in accordance with adopted complaints handling procedures

Number of complaints finalised 

NB: Revised target as per mid-term strategic review process and effective 1 October 2010:

FINALISATION OF 100% OF ALL ACCEPTED COMPLAINTS WITHIN ONE YEAR	
o	Total received: 764

Eastern Cape: 110;Free State:  101;Gauteng: 191;KZN: 78;Limpopo: 71;Mpumalanga: 33;Northern Cape: 18;North West: 51;Western Cape: 111;Head Office: 0

o	Total accepted: 385

Eastern Cape: 42;Free State:  83;Gauteng: 35;KZN: 8;Limpopo: 45;Mpumalanga: 8;Northern Cape: 14;North West: 43;Western Cape: 107;Head Office: 0

o	Total rejected: 179

Eastern Cape: 6;Free State:  11;Gauteng: 121;KZN: 13;Limpopo: 8;Mpumalanga: 11;Northern Cape: 0;North West: 8;Western Cape: 1;Head Office: 0

o	Total referred: 147

Eastern Cape: 45;Free State:  07;Gauteng: 35;KZN: 24;Limpopo: 16;Mpumalanga: 13;Northern Cape:4;North West: 0;Western Cape: 3;Head Office: 0

Total finalised (closed + resolved):

o	Closed: 13

Eastern Cape: 0;Free State: 3;Gauteng: 0;KZN: 00;Limpopo: 1;Mpumalanga: 0;Northern Cape: 1;North West: 8;Western Cape: 0;Head Office: 0

o	Total resolved:  8

Eastern Cape: 0;Free State:  01;Gauteng: 0;KZN: 00
Limpopo: 01;Mpumalanga: 0;Northern Cape: 0;North West: 6;Western Cape: 0;Head Office: 0

o	Total mediations/ negotiations/ conciliations:  5

Eastern Cape: 1;Free State:  0;Gauteng: 0;KZN: 0;Limpopo: 0;Mpumalanga: 2;Northern Cape: 0;North West: 0;Western Cape: 0;Head Office: 0

o	Total subpoena hearings: 0

Eastern Cape: 0;Free State:  0
Gauteng: 0;KZN: 0;Limpopo: 0;
Mpumalanga: 0;Northern Cape: 0;North West: 0;Western Cape: 0;
Head Office: 0	
o	Total received: 2812

Eastern Cape:  353
Free State:  391;Gauteng: 528;KZN: 182;Limpopo: 100;Mpumalanga: 238;Northern Cape: 69;North West: 154;Western Cape: 227;Head Office: 9

o	Total accepted: 941

Eastern Cape: 124;Free State:  155;Gauteng: 145;KZN: 17;Limpopo: 24;Mpumalanga: 158;Northern Cape:36;North West: 93;Western Cape: 180;Head Office: 9

o	Total rejected: 467

Eastern Cape: 18;Free State:  59;Gauteng: 156;KZN: 64;Limpopo: 21;Mpumalanga: 46;Northern Cape: 9;North West: 33;Western Cape: 61;Head Office: 0

o	Total referred: 728

Eastern Cape: 147;Free State:  118;Gauteng: 244;KZN: 112;Limpopo: 22;Mpumalanga: 42;Northern Cape: 9;North West: 00;Western Cape: 34;Head Office: 0

Total finalised (closed + resolved): )

o	Closed: 236

Eastern Cape: 1;Free State:  7;Gauteng: 103;KZN: 9;Limpopo: 1;Mpumalanga: 11;Northern Cape: 13;North West: 37;Western Cape: 35;Head Office: 9

o	Total resolved:  497

Eastern Cape: 34;Free State:  14;Gauteng: 3
KZN: 10;Limpopo: 8;Mpumalanga: 6
Northern Cape: 8;North West: 50
Western Cape: 10;Head Office: 1

o	Total mediations/ negotiations/ conciliations:  10

Eastern Cape: 1;Free State:  1;Gauteng: 0;KZN: 0;Limpopo: 1;Mpumalanga: 2;Northern Cape: 3;North West: 1;Western Cape: 1;Head Office: 0

o	Total subpoena hearings: 0

Eastern Cape: 0;Free State:  0;Gauteng: 0;KZN: 0;Limpopo: 0 
Mpumalanga: 0;Northern Cape: 0;North West: 0;Western Cape: 0;Head Office: 0	

Objective 3:
Seek appropriate redress for Human rights violations, including through litigation in the Equality Courts and other courts focusing on socio-economic rights 	
Effective re-dress of Human rights violations focusing on socio economic rights	
Litigation strategy and plan for redress on Human rights violations focusing on socio economic rights	
NB: Revised target as per mid-term strategic review process and effective 1 October 2010:

IDENTIFY AND INVESTIGATE 1 IMPACT /STRATEGIC CASE PER ANNUM FOCUSING ON SOCIO-ECONOMIC RIGHTS	
Total: 0

Eastern Cape: 0;Free State:  0;Gauteng: 0;KZN: 0;Limpopo: 0;Mpumalanga: 0;Northern Cape: 0;North West: 0;Western Cape: 0;Head Office: 0	
Total: 1

Eastern Cape: 1;Free State:  0;Gauteng: 0;KZN: 0;Limpopo: 0;Mpumalanga: 0;Northern Cape: 0
North West: 0;Western Cape: 0;Head Office: 0	
			
Minimum of 36  other general litigation matters in the Equality courts per annum

(i.e. minimum of 4 general litigation  matters in the Equality courts per province per annum)	
Total: 5

Eastern Cape: 0;Free State:  2;Gauteng: 0;KZN: 0;Limpopo: 3;Mpumalanga: 0;Northern Cape: 0;North West: 0;Western Cape: 0;Head Office: 0	
Total: n7

Eastern Cape: 0;Free State:  1;Gauteng: 0;KZN: 0;Limpopo: 0;Mpumalanga: 4;Northern Cape: 0;North West: 1;Western Cape: 0;Head Office: 1	
			
Litigation Coordination activities:

Due to the implementation of RTT decisions effective 1/10/11, the existence and operation of all three of the LSP HO sub-programmes were suspended due to lack of human capacity to execute these outputs.

1.	Develop Litigation Strategy and Plan for redress on human rights violations focusing on socio-economic rights by 30 June 2010

2.	Reports and statistics on number of cases litigated, number of favourable or precedent setting judgements handed down and jurisprudence created that promotes and protects human rights

3.	Collaborate and liaise with relevant internal programmes in identifying suitable cases
4.	Litigation strategy meetings
5.	Undertake legal research prior to litigation / Pre- litigation process
6.	Litigation process (including drafting of pleadings, exchange of pleadings, directions hearing, pre-trial conferences, further consults, briefing external pro bono counsel where relevant etc)
7.	Circulate outcome/ judgment/ decision for purposes of maintaining and updating database of precedents

	

Output suspended as sub-programme ceased to exist with effect from the third quarter

Output suspended as sub-programme ceased to exist with effect from the third quarter

Partially achieved. Despite the suspension of the sub-programme /redeployment of the unit staff, this function was performed as far as possible by the HOP LSP in respect of current investigations/cases during this period.
Achieved. Despite the suspension of the sub-programme /redeployment of the unit staff, this function was performed as far as possible by the HOP LSP in respect of current investigations/cases during this period. E.g. OAP HO case; Makhaza case; Said case;  Jon Qwelane case: LP Andre Beyers case; Hangberg WC case; Faes WC case, NW schools faeces case; FS pregnant learners case etc

Output suspended as sub-programme ceased to exist with effect from the third quarter

Output suspended as sub-programme ceased to exist with effect from the third quarter

Output suspended as sub-programme ceased to exist with effect from the third quarter	

Not achieved. Lack of capacity during first quarter and target not achieved within the 3month period during which an Acting DD was appointed during the second quarter.

Partially achieved – lack of capacity during 1st quarter as DD: Litigation position was vacant. Some progress towards achievement of target during second quarter with Acting DD.

Achieved – mainly through efforts and collaborations of HOP: LSP, and during second quarter, the Acting DD.

Achieved – mainly through efforts and collaborations of HOP: LSP and during second quarter,  also executed and supported by the Acting DD Litigation.

Achieved: HOP: LSP, assisted by LO and LSP volunteer during first quarter; Acting DD during second quarter

Achieved. HOP: LSP and assisted by Acting DD Litigation during 2nd and 3rd quarters e.g. WC toilet case circulated etc

Achieved/ongoing - Acting DD Litigation during second quarter, and where appropriate or required, the HOP: LSP	

Objective 4:
Provide information relating to patterns, trends and statistics of complaints upon request from members of the general public and other stakeholders	
Information relating to patterns, trends and statistics 	
Reporting framework and reports on patterns, trends and statistics on complaints	
Quarterly reporting on patterns, trends and statistics on complaints 
* Complaints Coordination sub-programme activities.

Due to the implementation of the RTT decisions effective 1/10/11, the existence and operation of all three LSP HO Sub-Programmes were suspended due to lack of human capacity to execute these outputs

Achieved (though deadlines had to be negotiated) despite the fact that the sub-programme was suspended and ceased to exist with effect from the third quarter. The DD: Complaints management re-deployed to GP office effective 1/10/10.

Weekly / reports submitted
Monthly reports submitted 
Quarterly report submitted

Reporting templates revised and circulate to LSP staff for comments. This is still work in progress – lack of capacity in LSP HO impacting on timeous achievement of targets.	
Achieved 
Thus much of the sub-programme activities were jointly executed by HOP: LSP and other staff, Due dates for submission were re-negotiated where required.

Stats Review Committee established during the 2nd quarter to remedy serious challenges relating to templates and the accuracy of statistical information.  

The first Stats Review committee meeting held on 12/09/10 and resolved that LSP HO complaints unit to initiate process of reviewing stats and templates. 	
			
Provide information or information on statistics and patterns on complaints handled 	

Achieved  in spite of the fact that the sub-programme was suspended and ceased to exist during the third quarter when the DD: Complaints management was re-deployed to GP office effective 1/10/10.

 Dates for submission of reports were re-negotiated where relevant due to challenges with timeous PO submissions and checking accuracy of statistics.	
Achieved. During the 2nd quarter, the Complaints Handling Administrator/ HOP: LSP assisted by all other sub-programme managers during this quarter due to absence of sub-programme manager during 2nd quarter
	
			Complaints Coordination activities:
1.	Flowcentric-system related activities 

2.	Flowcentric end user training and support

3.	Monitoring complaints handling compliance (percentage) with prescribed time frames:

4.	Revise and amend reporting templates 

Achieved - despite the fact that the sub-programme was suspended and ceased to exist during the third quarter when the DD: Complaints management was re-deployed to GP office effective 1/10/10.

Partially achieved – await upgrade of system and adoption/implementation of revised complaints handling system before training can be conducted ( - *using UN grant funds as per activity implementation schedule)

Not achieved – hampered by challenges related to use of Flowcentric system by all end-users and exacerbated by lack of capacity.

Achieved though process is still underway and ongoing	

Achieved despite lack of capacity during second quarter. Outputs carried out by the HOP: LSP 
Complaints Handling Administrator assisted under direct guidance of HOP: LSP in the absence of the DD: Complaints Coordination

Not achieved– hampered by Flowcentric system and lack of capacity.

Achieved despite lack of capacity in sub-programme during second quarter.

Objective 5:
Provide in-house legal services and advice to the Commission
	
Commission properly advised on legal compliance and legal/ contractual issues 	
Time spent / number of queries attended to and advices given	
Response and attendance to 100% of requests within agreed timeframes

DUE TO THE IMPLEMENTATION OF THE RTT DECISIONS EFFECTIVE 1/10/11, THE EXISTENCE AND OPERATION OF ALL THREE OF THE LSP HO SUB-PROGRAMMES WERE SUSPENDED DUE TO THERE BEING NO HUMAN CAPACITY TO EXECUTE THESE OUTPUTS

Not achieved – no dedicated capacity as litigation sub-programme suspended.

Total current: 11 (includes preliminary instruction re Telkom debt collections matter)

Total includes 2 new matters received during 3rd quarter 

(Request from Commissioners to comment on draft MOU between SAHRC and Inspector-General of Intelligence at the request of Commissioners; request from HR to vet SLA between SAHRC and Fedhealth)	
Mostly achieved during first two quarters - 	

Objective 6:
Revise, amend and implement effective and realistic complaints handling standards and regulations to provide for the timeous finalization of accepted complaints as well as non-jurisdictional cases.	
Effective and efficient complaints handling; classification of complaints; compliance with adopted standards 	
Effective and efficient complaints handling in accordance with revised standards and regulations
Improved turnaround times
Consistent and uniform operational framework
	
NB: Revised/additional targets as per mid-term strategic review process and effective 1 October 2010:

REVISE AND AMEND CURRENT COMPLAINTS HANDLING STANDARDS AND REGULATIONS BY 31 DECEMBER 2010

COMPLIANCE WITH ADOPTED OPERATIONAL STANDARDS BY 31 DECEMBER 2010	
Not achieved – however LSP Workshop on proposed revision of complaints handling processes was held during this quarter.

Partially achieved - LSP Workshop on proposed revision of complaints handling processes was held during this quarter.	
Not achieved – achievement of revision hampered by ongoing restructuring discussions which impact on LSP’s revision of complaints handling procedures. Continued to use current gazetted procedures.	
			Provincial Coordination Activities:
Objectives carried out by the DD: Provincial Coordination at LSP HO. 

Due to the implementation of the RTT decision effective 1/10/11, the existence and operation of all three of the LSP HO Sub-Programmes were suspended due lack of human capacity to execute these outputs

1.	Monitor Compliance with complaints handling procedures through conducting of provincial audits

2.	Training to Legal Staff to capacitate efficient and substantive complaints handling as per OHCHR grant agreement

3.	Respond to and ensure successful resolution of service related complaints

4.	Ensuring M & E processes and QA and ensuring compliance with complaints handling procedures, internal guidelines, directives etc (random sampling etc).

5.	Coordination of LSP work (complaints handling) across provinces so as to ensure quality assurance/ consistency/uniformity e.g. providing legal support and guidance regarding subpoena procedures, mediation procedures.
6.	Lateral/horizontal coordination with other programmes and units within the SAHRC to nurture synergy and strategic collaboration within organization
7.	Develop and implement Induction programme and manual for LSP staff.	

Outputs suspended as Provincial Coordination sub-programme suspended – attended by Complaints Handling Administrator

Not scheduled for this quarter in terms of revised UN activity implementation schedule. 

Partially Achieved – ongoing. attended by Complaints Handling Administrator/ HOP: LSP

Not Achieved. Capacity challenges. Revision of Complaints handling processes and manual underway.

Partially achieved – lack of capacity LSP during quarter necessarily affecting outputs and support to PO’s.

Not Achieved during second quarter- lack of capacity in sub-programme and LSP HO impacting on deliverables.

Not achieved - lack of capacity in sub-programme and LSP HO during quarter impacting on deliverables.	

Selected high risk complaints files shared between the DD and LO at LSP HO during 2nd quarter, impacting on other incumbent’s deliverables

Not achieved – no audits undertaken up to end of second quarter. Itinerary for third quarter in process of being finalised

Not achieved during second quarter - funds from OHCHR not transferred to SAHRC by end of second quarter. 

Achieved.

Partially Achieved - ongoing

Achieved - ongoing

Achieved – partially achieved during second quarter- lack of capacity in sub-programme and LSP HO impacting on deliverables.

Not achieved	

Objective 7:
Develop stakeholder and inter-programme collaboration systems 	
Coordinated approach to work and maximising available resources through strategic partnerships 	
Number of inter-programme collaborations and joint interventions, 	
Joint monthly activities 

1.	Develop and refine inter-programme collaboration systems and operating protocols by 30 May 2010

2.	Develop joint reporting mechanisms by 30 June 2010	

Achieved - various ongoing ad hoc discussions, collaborations and interactions between programmes. However conflicting schedules hampered further progress/achievement of formalisation of operating protocols.

Achieved though formalisation -reducing such mechanisms into writing is still outstanding.	

Achieved partially though not yet formalised – subject revision of complaints handling processes.

Achieved partially but  not yet formalised	
		Number of stakeholders’ meetings	
Bi-annual stakeholder meetings
1.	Identify and respond to requests for strategic partnerships

2.	Consultative meetings; negotiations; drafting, finalisation and obtain approval for MOU’s; implementation, monitoring and reporting on usage; roll out to provinces

3.	Review /stakeholder relationship meetings: bi-annually/ad hoc

 
Achieved – liaised with Bowman Gilfillan regarding possible MOU. 

Achieved – ongoing communications with Bowman Gilfillan, CCMA, JI, etc.

Partially achieved due to impact of lack of capacity. 	

Achieved -– liaised with Bowman Gilfillan regarding possible MOU

Achieved– ongoing communications with Bowman Gilfillan – meeting to be scheduled for early in third quarter. Ongoing communications with the Judicial Inspectorate regarding collaboration on prisoner complaints and access to test site.

Achieved	
		Number of MOU’s signed to enhance the litigation capacity of LSP through partnerships for the provision of pro bono legal services	Number of MOU’s concluded

( Litigation Coordination activities)

1.	Identify and respond to requests for strategic partnerships; consultative meetings;

2.	Drafting and negotiation of MOU’s

3.	Implementation of MOU’s

4.	MOU roll-out  strategy  vis-a-vis provincial offices

5.	Monitoring and reporting on progress regarding implementation of MOU’s

6.	Stakeholder relationship/ review meetings	
EFFECTIVE 1/10/11, THE LITIGATION SUB-PROGRAMME WAS SUSPENDED /NO HUMAN CAPACITY TO EXECUTE THESE OUTPUTS

Achieved – output driven by office of the HOP LSP

Achieved /ongoing– HOP LSP

Achieved – Jon Qwelane referred to Bowman Gilfillan for pro bono representation

Not Achieved – lack of capacity and suspension of sub-programme/no capacity at LSP

Partially Achieved – HOP: LSP

Partially Achieved – ongoing informal liaisons with stakeholders through the HOP LSP	
*No DD Litigation during 1st quarter, LO at LSP HO was appointed as Acting DD: Litigation ex 01/07/10 thus during the 2nd quarter of the FY; no sub-programme during 3rd quarter

Achieved – HOP LSP

Achieved /ongoing– HOP LSP

Achieved e.g. GP office assisted by C.N. Phukubje; LP litigious matter  referred to ProBono.Org etc

Achieved though limited success with PO’s outside of Gauteng due to geographical preference /limitations of various MOU partners

Achieved – HOP LSP

Achieved – HOP LSP	

Law Society registration / accreditation  of Head Office/ other qualifying provincial offices with  Law Clinic status	Registration and accreditation with Law Society regarding Law Clinic status, 	Accreditation with  Law Clinic Status for HO and qualifying provincial offices
	HO and qualifying PO’s accredited with Law Clinic Status 	
Eastern Cape: not accredited
Free State:  not accredited
Gauteng: not accredited
KZN: accredited
Limpopo: accredited
Mpumalanga: accredited
Northern Cape: not accredited
North West: accredited
Western Cape: accredited (during June 2010)
Head Office: accredited	
Eastern Cape: not accredited
Free State:  not accredited
Gauteng: not accredited
KZN: accredited
Limpopo: accredited
Mpumalanga: accredited
Northern Cape: not accredited
North West: accredited
Western Cape: accredited (during June 2010)
Head Office: accredited	

RESEARCH, DOCUMENTATION AND POLICY ANALYSIS PROGRAMME

LIBRARY
Outputs	Measure/indicator	2009/2010 Target Milestone	Actual Performance: Period under review October-December 2010	Actual Performance Accumulative from 1 April 2010	
Development and Maintenance of the Library

Acquisition and Maintenance of Human Rights Materials in terms of subscription contracts

Financial Management of the library budget	Statistics on materials acquired by the library weekly, monthly and annually

Monthly expenditure statements	Quarterly reports
	Material was received as follows: 

30 Journal issues
12 Magazine/Newsletters
02 book donated 
07 Law reports
20 Loose leaf updates (08 provinces and 12 library)
320 Government gazettes (received weekly as published)
19  Reports
13 Annual Reports
04 Daily, 02 online and 04 weekend newspapers. 

The provinces receive loose-leaf updates, alerts to current issues, get photocopies on request and have access to databases that the library subscribes to. 

The amount spent/committed on library material as at 31 December 2010 is R210, 231.89

The library spent R18, 768.80 on loose-leaf updates for the provinces. The total spent/committed on library material as at 31 December 2010 is R229, 000.69	Partially achieved: renewal of international journals not complete due to budget constraints	
Cataloguing and classification: to create a systematic record, organize and update the library holdings on the information management system as material is received so as to satisfy research questions/information needs. 
Kardex: for monitoring journal issues and law reports expected as per subscription agreements with publishers: Butterworth’s, Juta, EBSCO, UNISA, SAIIA, Government printers and others. Claims /reminders are sent for issues not received as expected	Statistics on material catalogued. Database of information on human rights and related issues that can be consulted to retrieve information when needed
Intranet access to library catalogue

Database of all serial material received in the financial year (journal issues, magazines and law reports	Within one month of receipt

Monthly	The library catalogued 01 Journal, 33 journal articles and 14 books, 04 reports, 06 chapters and 02 CDs between 01 October and 30 November 2010. The total number of records added to the database is 65.

There is an Intranet link to access the library catalogue

All journal issues, law reports and magazines received as above (acquisitions) were entered in the Kardex database (stock record of all serial publications). 	Achieved	
Customer Services

Support to library customers

Service to provincial offices

Service to the Public

Training on usage of electronic resources	Number of material borrowed and time taken to obtain library material for a particular need

Number of requests from Provinces

Photocopies made

Client surveys

Suggestion box

Names and signatures of clients trained	Monthly

Monthly

Monthly

Annually

Monthly

Monthly	Between 01 October and 31 December 2010, 89 library materials were lent to customers

The library made 13 copies for the Eastern Cape office and 03 copies for the Free State.

08 internal customers made 391 copies journal articles catalogued and circulated.

03 external customers made 62 copies.	Achieved	
Strategic Partnerships	Number of institutions contacted	1 every 2 months		Not achieved: objectives in contrast to internal policies of partners	
Comprehensive and integrated management and quality assurance system	Databases in place standards applied for management systems	Ongoing	Systems in place are:
Loan database, Catalogue database and Kardex database. All databases are integrated. The library catalogue is available on the Intranet. Databases are updated as information is received/changes	Achieved: ongoing. Some data lost in June 2010 due to IT migration.	
Stocktaking	Inventory of available material
Report at end of financial year	February 2010	The process has started. It is complete for the following : law reports, loose-leaf publications and journal titles A-F	Partially achieved: ongoing. Will be complete in March 2011	

SPECIALIST, ECONOMIC AND SOCIAL RIGHTS PORTFOLIOS

Objectives	Outputs	Measure/ Indicator	2008/09 Target Milestone	Actual Performance Under Review
1 July –30 September 2010	Variances and Reasons	
To analyse national trends and patterns of human rights promotion and protection	Reports on monitoring, assessment and development in relation to human rights portfolios	Human rights development chapter per portfolio	2009 Human Rights Development report published in March 2011	1 committee convening (ESR), 8 chapters (Environment, Economy, Disability, Children, Non-Nationals, Older Persons, HIV / AIDS, Racism), 1 foreword (Environment), 2 site visits (Non-Nationals), 1  monitoring tool (HIV / AIDS), 1 letter (Older Persons), 1 workshop (Racism), 1 HRDR committee meeting (Non-Nationals, Environment), chaired 1 HRDR meeting (Racism)	Partially achieved: 9 draft chapters submitted, 1 outstanding, editing in progress. Will be achieved by March 2011.	
	Publication on portfolio relevant subject	Completed chapter/article per portfolio	2010 Human Rights Development report published in March 2011	Nil	Not achieved	
	Publication on portfolio-relevant subject	Completed chapter/article per portfolio	1 publication per portfolio per annum	3 submissions for publication (Economy, Racism)	Partially achieved: lack of resources for research for some portfolios. 	
Provide support to
Commissioners and Commission through
contribution to proposals & plans on human rights
legislative and policy reforms	Development of general recommendations on human rights legislative and policy reforms	Comprehensive summaries regarding legislative and policy reforms and jurisprudence	Quarterly summaries on portfolio relevant legislative and policy reforms and jurisprudence	13 submissions (ESR, Environment, Economy, Business, Disability, HIV / AIDS, Racism), 5 legislative submissions (Non-Nationals, Older Persons), 1 workshop	Achieved	
To coordinate the activities of the SAHRC in relation to research on economic and social rights and policy developments	Development of general comments and recommendations on human rights legislative and policy reforms and monitoring of economic and social rights	Number of general comments and recommendations and Economic and Social Rights Report, review and public hearings	1 portfolio specific contribution to the ESR review [non-ESR portfolios]	3 submissions (Older Persons, Business)	Not achieved: no ESR publications for input. Will not be fully achieved.	
			ESR Portfolios
Secondary research – quarterly submissions and presentation for input by Commissioners
5 primary interventions (every second month – but could be
averaged out where necessary)
1 case study report [per portfolio, with quarterly reviews]	7 meetings (all ESR portfolios), 1 convening (Environment), 1 edit (ESR), 4 submissions (Economy), 1 proposal (Economy), 1 media statement (Environment)	Partially achieved: lack of funds, resources and time. Lack of strategic management due to vacant HoP post. Will not be fully achieved.
	
To contribute towards the
implementation of the SAHRC’s obligations concerning awareness in relation to the right to equality and non- discrimination	Assistance and support of other SAHRC programmes in promoting and raising awareness in respect of equality and non-discrimination	Contribute to advocacy and education and training activities specific to each human rights portfolio in respect of equality and non-discrimination	Minimum of 5 presentations per portfolio	17 presentations / workshops (Disability, Older Persons, HIV / AIDS, Racism), 1 proposal(Older Persons), 1 panellist (HIV / AIDS)	Partially achieved: ongoing. 5 portfolios have achieved.	
			1 resource manual and/or review of resource per portfolio		Achieved by RDP: no funding for printing in ICP budget	
			Review of 1 pamphlet per portfolio		Achieved by RDP: no funding for printing in ICP budget	
To contribute towards resolution
of complaints in relation to
human rights portfolios	Drafting of opinions and/or recommendations and response to requests for information in relation to human rights portfolios	Minimum of 2 opinions and/or recommendations and responses to portfolio-relevant issues or requests	Quarterly submissions of draft opinion or recommendation; and
quarterly submission of response to request for information within one month of receipt of request
12 opinions or recommendations per portfolios [non-ESR]	

13 opinions (Business, Disability, Children, Non-Nationals, Older Persons, HIV / AIDS, Racism)	

Partially achieved: ongoing	
			12 responses to requests for information per portfolio [non-ESR]	5 meetings (Older Persons, HIV, Racism), 7 responses to requests for information (Disability, Children, Non-Nationals, Racism), 2 referrals (Older Persons)	Achieved 	
			2 opinions or recommendations per portfolio in relation to ESR primary interventions	4 opinions (ESR, Economy), 1 meeting (Environment)	Achieved