26 September 2017 - NW2492
Mazzone, Ms NW to ask the Minister of Public Enterprises:
(1) Whether a certain complaint by a certain person (name and details furnished) against Eskom for alleged intimidation and lack of service delivery has been resolved; if not, (a) why not and (b) by when will the complaint be resolved; if so, (i) on which date was the complaint resolved and (ii) what are the details of the outcomes; (2) whether any disciplinary action has been taken against any Eskom employees involved in this complaint; if not, in each case, why not; if so, what are the relevant details in each case; (3) whether an independent loss adjudicator determined the extent of the losses incurred by the specified person as a result of the cases stipulated in the complaint; if not, why not; if so, (a) what is the extent of the losses incurred and (b) how much did Eskom pay out? NW2749E
The reference number provided is not an Eskom reference number. However Eskom is familiar with Mr van Heerden’s complaints. The 2014 complaint relates to a claim submitted for damages suffered due to repeated power interruptions. Subsequent to the 2014 complaints, Eskom is aware of other complaints by Mr van Heerden. For the purposes of this question, the 2014 complaint is most relevant.
No, the 2014 complaint for damage to electrical appliances and goods, as a result of repeated power interruption, has not been resolved.
Eskom’s settlement offer was rejected by Mr van Heerden.
The complaint will be resolved when Eskom and Mr van Heerden reach an agreement
No disciplinary action has been taken against any Eskom employee regarding this complaint. Eskom did not find reason to take disciplinary action against any Eskom employee.
An independent professional assessor determined the extent of the losses incurred.
The extent of the losses incurred according to the professional assessor amount to R264 740,97 incl VAT.
No money has been paid out since Mr van Heerden rejected Eskom’s settlement offer.
Remarks: Reply: Approved / Not Approved
Mr. Mogokare Richard Seleke Ms. Lynne Brown, MP
Director-General Minister of Public Enterprises