Question NW272 to the Minister of Tourism

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03 March 2017 - NW272

Profile picture: Vos, Mr J

Vos, Mr J to ask the Minister of Tourism

Whether his department has conducted tourist information capacity building in four World Heritage Sites as planned; if not, (a) why not and (b) by what date will it be conducted; if so, what are the relevant details?


a) Yes. The tourist information capacity building’ was rolled out as planned in collaboration with the University of Pretoria.

b) The capacity-building programme was conducted as follows:



World Heritage Sites

Number of beneficiaries



31 August – 04 September 2015

  • Cradle of Humankind,
  • Mapungubwe, iSimangaliso
  • Vredefort Dome.

21 officials.




07–11 September 2015

  • Cape Floral Kingdom.

22 officials.


Western Cape


30 November – 02 December 2015

  • Richtersveld,
  • iSimangaliso
  • Robben Island.

10 officials

Cape Town, Western Cape.

The department has completed the information capacity building in all the eight World Heritage Sites in the 2015/16 financial year.

The course content covered the following key aspects: Service Excellence, the tourism landscape in South Africa, communication and presentation skills, standard operating procedures, business ethics, officer-client relationship, visitor services management, tourism products knowledge, profiling of all eight World Heritage Sites, time management, development and management of tourism products databases, tourism stakeholder roles and tourism stakeholder management. The assessments were in the form of a portfolio of evidence, group assignments and group presentations.

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