Question NW272 to the Minister of Tourism
03 March 2017 - NW272
Vos, Mr J to ask the Minister of Tourism
Whether his department has conducted tourist information capacity building in four World Heritage Sites as planned; if not, (a) why not and (b) by what date will it be conducted; if so, what are the relevant details?
Reply:
a) Yes. The ‘tourist information capacity building’ was rolled out as planned in collaboration with the University of Pretoria.
b) The capacity-building programme was conducted as follows:
|
Groups |
Dates |
World Heritage Sites |
Number of beneficiaries |
Where |
|
1 |
31 August – 04 September 2015 |
|
21 officials. |
Pretoria, Gauteng |
|
2 |
07–11 September 2015 |
|
22 officials. |
Robertson, Western Cape |
|
3 |
30 November – 02 December 2015 |
|
10 officials |
Cape Town, Western Cape. |
The department has completed the information capacity building in all the eight World Heritage Sites in the 2015/16 financial year.
The course content covered the following key aspects: Service Excellence, the tourism landscape in South Africa, communication and presentation skills, standard operating procedures, business ethics, officer-client relationship, visitor services management, tourism products knowledge, profiling of all eight World Heritage Sites, time management, development and management of tourism products databases, tourism stakeholder roles and tourism stakeholder management. The assessments were in the form of a portfolio of evidence, group assignments and group presentations.