Question NW2274 to the Minister of Electricity and Energy
08 January 2025 - NW2274
Komane, Mr LM to ask the Minister of Electricity and Energy
What are the reasons that Eskom has repeatedly failed to provide efficient and accessible systems for services in townships like Soweto, despite the historical neglect and ongoing challenges faced by such communities?
Reply:
Eskom made customer self-service channels available to customers, where customers can log supply faults, submit their meter readings, follow up on existing outages, update their information, etc., from the comfort of their own homes. These channels are.
1. Alfred: https://alfred.eskom.co.za/chatroom/
2. USSD:
3. Interactive Voice Response (IVR) on 0860 037 566
4. Customer Service Online (CSOnline)
Community engagements regularly take place within the communities, including in townships like Soweto, and Eskom feature different topics on community radio stations to keep customers informed and involved.