Question NW585 to the Minister of Cooperative Governance and Traditional Affairs

NAME OF METROPOLITAN MUNICIPALITY

(a)

(potholes)

(b)

(street lights)

(c)

(traffic lights)

Buffalo City

The BCMM attend to pothole fixing within seven 97) working days after receipt of report subject to availability of material, resources and weather permitting.

Response to street light repairs is informed by the assessment of the actual problem. Sometimes normal street light failure takes one (1) or two (2) days to repair whilst rea fault takes seven (7) days to repair

All traffic signal faults are attended to immediately upon receipt (depending on staff being available and weather permitting). The roadway is cleared of debris and installation made electrically safe. Where possible the damage or fault is isolated and the signals can operate while the full repair is being completed. Normal Traffic light faults within two days of being reported (In most instances signals are repaired within one day). The response times above are under normal failure conditions and not vandalism, theft or illegal connections. An SMS service is used to improve repair times

A job card is opened when the complaint is received and closed after repairs are completed. Records of work done are kept to inform plans to cascade them to lower levels. The Ward based volunteers are used in line with EPWP principles on remuneration and use of private contractors to supplement the internal capacity as and when need arises.

Nelson Mandela Bay

ii.

• Time taken to repair a single pothole bigger than 1m² on a major road is 55 minutes per m²;

• Time taken to repair a single pothole smaller than 1m² on a major road is 35 minutes per m²;

• Time taken to repair a single pothole on a minor road is 35 minutes per pothole;

• Time taken to repair a road following an open trench service crossing is 35-55 minutes per m² - depending on material in trench;

• Time taken to repair walkways (concrete) is 105 minutes per m²;

• Time taken to repair walkways (asphalt) is 35 minutes per m².

City of Tshwane

ii. The target time is 48 hours

ii. The target time is 48 hours

ii. The target time is 48 hours

iii. The road maintenance tasks are measured through IMIS: TASKER system;

The response time is measured in terms of time taken from the time identified or reported;

iv. Standby teams have been established to deal with after-hours reported complaints;

City of Joburg

• 1. The CoJ does measure the average time it takes to fix potholes.

• 1. The average response time for fixing a pothole is (6.21 days).

• 1. The CoJ does measure the response time it takes to fix streetlights.

• 1. The average time is a day after the defected streetlight has been identified or reported.

i. The CoJ does measure the response time it takes to fix streetlights.

ii. The average turnaround time to repair traffic lights is 9 days.

iii. The response time for potholes is measured through the Hansen, the Johannesburg Road Agency (JRA) performance management system;

The streets get inspected during the day and night to identify those that that are not working, which is then followed with repairs are done to defective lights;

The clock starts from recording of the event in the system up until physical repair is performed.

iv. The JRA focuses on a Road Resurfacing programme that will minimise the number of potholes and increase the value of our roads. In addition, the JRA has set quarterly targets which are aimed at reducing the number of potholes and Agency responds to the calls logged by the customers and attempt to resolve the calls within the 3 days turnaround time;

Various resources have been allocated to repair vandalized streetlights in the main arterial routes, secondary routes and in the low-cost cost areas;

The CoJ field crews are working daily on the maintenance of traffic lights.

Ekurhuleni

(ii) The average time it takes to respond differs as follows:

• Repair a single pothole – in major road – 24 hours.

• Repair a single pothole – in minor road – 5 working days.

• Repair a road following an open trench service crossing – 5 working days.

• Repair/replace a kerb inlet – 20 working days.

• Repair walkways – 10 working days.

(ii) The average time it takes to fix non-functioning street lights is 3 days.

• Non-functional street lights are logged into the Customer Relations Management (CRM) System. The logged complaints are attended to and as-and-when completed, they are closed on the CRM System with actual date.

(ii) The repair of any traffic light fault in a major road (subject to electrical supply available) is 4 hours;

• The repair of any traffic light fault in a minor road (subject to electrical supply available) – 24 hours

iii. EMM uses Engineering Management Information System (EMIS);

Non-functional street lights are logged into the Customer Relations Management (CRM) System. The logged complaints are attended to and as-and-when completed, they are closed on the CRM System with actual date; The Metro measures the response by using Engineering Management Information System (EMIS);

iv. The Roads and Stormwater Department within the EMM has put up measures in place for the following: road rehabilitation, pothole signage and road marking and bitumen tar products to supplement and assist Department Depot;

EMM has increased capacity through the appointment of as-and-when required capacity to assist the Metro in reducing the average response time to keep the Metro lit;

The Roads and Stormwater Department has put measures in place for the following: road rehabilitation, pothole signage and road marking and bitumen tar products to supplement and assist Department Depot.

Mangaung

ii. The targeted turn-around time for fixing portholes is 5 days;

ii. there is not specific turn-around time to fix streetlights

ii. the targeted time to fix traffic lights is 4 hours

iii. It is measured by the electronic Customer Relationship Management (CRM) System used by the Municipal Call Centre. The measurement is taken from the time the customer reports a complaint to the Call Centre when the complaint is logged into the CRM System and allocated a reference number until such time that the relevant service delivery unit closes the complaint with the Call Centre on the electronic CRM System.

At this stage we are busy rolling out the CRM System to the relevant service delivery units which in effect mean that all the service delivery units are in the process of implementing the system.

iv. Additional vehicles and SUV’s have been ordered to assist the Traffic Signs Division. Contractors were appointed for some areas and their performance can be measured with the implementation of SMART streetlight systems, performance and repairs can be measured.

City of Cape Town

Potholes are made safe within 24 hours after report received from the Roads Department. Final repair depends on the class of road and this can take between 1 and 5 days subject to departmental priority schedule.

The average time to fix single streetlights is 14 days but normally done within 48 hours.

The average time to fix traffic lights is 6 to 12 hours.

Potholes are measured by analysing customer complaints and fault reporting systems. The fixing of streetlights are measured in days and by the amount of streetlights out and the fixing of traffic lights are measured by the fault reporting system.

Ongoing training and internal performance reviews are implemented. Maintenance is becoming pro-active and the department performs block replacement of luminaires to mitigate luminaire end-of-life failures.

eThekweni

ii. 14 days

ii. the average time to fix a simple lamp outage is 2 days and when cables are stolen the average time is 5 days

(iii)Work requests are received from the public via the City’s customer call centre, via work orders from service providers and from scheduled inspections. The process is measured from request to closure.

(iv) The system is monitored by management with a view to improve performance.