05 July 2023 - NW1607
van der Merwe, Ms LL to ask the Minister of Social Development
(1)What has she found are the reasons that the queuing system and/or queuing marshals are not available at the SA Social Security Agency (SASSA) office in Maponya Mall to help ease unnecessary waiting, especially for the elderly and mothers with small children;
- The said office had experienced capacity challenges as a result of high volumes of clients visiting due to carry overs from previous days. SASSA has since strengthened capacity and prioritised the Maponya Mall office to effectively address these issues.
- (a) over 300 per day (b) 1500 weekly; and (c) 6 000 monthly
- Yes. The Maponya Mall office uses a generator provided by the Centre Management. Though the generator is fully functional, load shedding has a negative impact on network connectivity which in turn results in losses in production time. SASSA Gauteng Region is currently looking at alternative load shedding back up power supply.
- Yes. The office has (a) 3 security officers monitoring the safety of beneficiaries in the queues and CCTV cameras that have 24 hours recording capacity
(b) 30 minutes intervals