Question NW2850 to the Minister of Mineral Resources and Energy

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30 September 2022 - NW2850

Profile picture: Singh, Mr N

Singh, Mr N to ask the Minister of Mineral Resources and Energy

In light of the fact that Eskom customer services offices are closed nationally since the onset of the COVID-19 pandemic, on what date is it envisaged that the (a) offices will reopen to the public and (b) operational issues and services are improved, namely reporting structures such as Alfred Chat bot and email that do not generate valid reference numbers and timeous responses?

Reply:

The matter is not within the mandate of the Department of Mineral Resources and Energy as it is an operational matter which should be responded to by the Department of Public Enterprises.

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