Question NW2395 to the Minister of Sport, Arts and Culture
01 July 2022 - NW2395
Mhlongo, Mr TW to ask the Minister of Sport, Arts and Culture
(1) Whether his department has an email address for members of the public who would like to ask any questions from his department and/or make any queries; if not, why not; if so, what is the email address. (2) whether his department has a call-centre number that the public can call if they have any issue in the sector; if not, why not; if so, what is the contact number that is dedicated to answer public queries? (3) what are the details of all communication channels at the disposal of the sport, arts, and culture sector to communicate with his department?
Reply:
1. Yes, the Department has an email to the office of the Director General (DG’s office): [email protected] They also use an email address of the Head of Communications advertised on our website.
2. Yes, the Department of Sport, Arts and Culture currently has a dedicated Call Centre which is used to handle enquiries relating to all relief programmes including Mzansi Golden Economy (MGE) Programme. The current call centre was effectively utilised during all COVID – 19 relief measures that the Department embarked upon.
The Department during the COVID – 19 relief measures and based on the number of enquiries received was able to conclude that there is a need to improve on the existing call centre and that process in well underway.
The improved Call Centre System will serve as an upgrade to the existing call centre by implementing the automating processes that will be able to handle all departmental enquires coming from various programmes despite their magnitude including MGE. The current call centre number is 0800 724 4278 and the same number will be retained for the newly improved call centre.
3. Department has several platforms to communicate its programmes / campaigns to the public and which the public can always access. Those platforms are as follows:
(i) DSAC Social Media platforms.
(ii) Facebook: https://web.facebook.com/sportartsculturersa
(iii) Twitter: https://twitter.com/SportArtsCultur
(iv) Instagram: https://www.instagram.com/sportartsculturersa/
(v) YouTube: https://www.youtube.com/channel/UCOfYRLd7cwKj5ReAt_nLsNw/videos?view=0&sort=dd&shelf_id=0
(vi) Website: www.dsac.gov.za