Question NW1620 to the Minister of Social Development

Reply:

SASSA is able to determine the province where the application for a social grant is made, if such an application was done in person at a SASSA office. For online applications done through the internet, SASSA is unable to determine the location from which the application was done. However, the address provided by the applicant confirms the province in which the applicant resides.

In addition to knowing where an application emanates, SASSA is able to determine where the grant money was withdrawn for beneficiaries who receive their money through the SASSA/SAPO card. This information is provided by the South African Post Office to SASSA. However, where the grant is deposited into a personal bank account, SASSA is unable to determine where the grant is withdrawn.

a) The principles for establishment of offices was derived from the SASSA Service Delivery Model (SDM) which was introduced in 2010. In terms of the SDM SASSA committed to the establishment of service offices within a 40km radius. Where there is insufficient infrastructure available in the 40km radius and/or the beneficiary numbers do not justify a physical building, a mobile office unit and field workers would be deployed. In the process of attempting to establish these service offices, SASSA does take reasonable consideration of available resources (staffing, finance and other tools of trade) to help achieve the progressive realisation of this objective.

b) In order to establish any additional service point, funded posts must exist on the organisational structure. Where mobile services are provided, the staff are taken from the local offices to provide the service on specific days.

c) Existing offices are allocated resources on the basis of the following critical elements :

• • Number of beneficiaries serviced by the affected office.
  • Number of communities the office services which may require extensive travelling
  • Financial resources available at the time.

d) Breakdown of beneficiaries in each province

 

Total number of BENEFICIARIES in Payment by region and Grant Type as at 202203
Region	Care Dependency Grant	Child Support Grant	Combination (foster child and care dependency)	Disability Grant	Foster Child Grant	Grant-In-Aid	Old Age Grant	War Veterans Grant	Grand Total
Eastern Cape	21419	1079071	1578	172623	47387	36422	595873	6	1721073
Free State	8293	418796	518	75276	15573	11673	214703		672672
Gauteng	20441	1179473	638	115924	26651	11366	700253	7	1951636
KwaZulu- Natal	36983	1642112	1331	215294	38724	81766	741335	4	2476262
Limpopo	16170	1064528	546	95731	26332	56198	494929		1589530
Mpumalanga	11122	655480	343	76135	14772	23877	270796		957640
North West	9123	498010	411	61456	16755	17676	280052	1	807904
Northern Cape	5121	181501	479	47226	6463	21162	93362	1	301871
Western Cape	15259	636676	942	145133	19633	23631	383301	6	1125222
Grand Total	143931	7355641	6786	1004798	212290	283771	3774604	25	11603801