Question NW373 to the Minister of Home Affairs

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08 March 2022 - NW373

Profile picture: Roos, Mr AC

Roos, Mr AC to ask the Minister of Home Affairs

For each Home Affairs Office, what (a) was the system downtime as a percentage during the 2020-21 financial year, (b) was the system downtime been between 1 April 2021 and 9 February 2022 and (c) total number of days has the office been closed between 1 April 2021 and 9 February 2022?

Reply:

(a) The down time percentage for 2020 - 21 financial year is 1,26% and the reason for down time at affected offices in Annexure A was related to cable theft.

(b) The down time percentage for April 2021 and February 2022 is 4.39% and the reason for down time at affected offices (Annexure B) was related to load shedding at some offices without generators.

(c) The Department never closed its offices due to system downtimes and continued to render services that are not system-dependent such as births, marriages and deaths certificates.

 

ANNEXURE A

 

See the link for Annexure A & B:  https://static.pmg.org.za/RNW373-2022-03-_-_Annexur_A_B.pdf

a) In FY 2020-2021

Percentage of Branch Servers Outages (2020 - 2021)

     
 

Total Downtime

 

Downtime

Uptime

 

1.26

98.74

 

ANNEXURE B

b) 1 April 2021 – 9 February 2022

Percentage of Branch Servers Outages (2020 - 2021)

     
 

Total Downtime

 

Downtime

Uptime

 

1.26

98.74

END

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