08 April 2021 - NW975
Roos, Mr AC to ask the Minister of Home Affairs
(1)Whether the email to the address firstname.lastname@example.org, which currently returns a response that the mailbox does not exist, is the correct email address for citizens to direct their requests to him; if not, what is the correct email address; if so, by what date is it envisaged that the problem with the email address will be fixed; (2) What is the target turnaround time for responses to email correspondence to the Minister of Home Affairs?
1. The email address email@example.com was discontinued on 15 December 2020 and citizens are required to send their queries to firstname.lastname@example.org. The Home Affairs Contact Centre (HACC) email is on the landing page of the DHA website.
2. The target turnaround time to respond to queries sent to email@example.com is 48 hours and the emails are currently managed by 10 officials.