17 December 2020 - NW2831
Komane, Ms RN to ask the Minister of Home Affairs
What has he found to be causing delays with issuing of identity documents?
When level 5 lockdown was implemented on 27 March 2020, there were approximately 20 000 identity documents applications at the Department’s Back Office processing facility.
When the Department re-opened to capture first time applications, it was initially necessary for operations to be conducted with the most essential staff only to adhere to the limitations of the Disaster Management Act protocols (social distancing, wearing of masks, washing of hands as well as ensuring sufficient ventilation).
Furthermore, the Department’s operational facilities are generally open plan offices, consequently, as and when there are confirmed Covid-19 cases, the Department has to release officials who were in contact with a positive case, who must then isolate and are not available for duty, which also causes delays in the finalising and issuing of Identity documents.