Question NW373 to the Minister of Employment and Labour

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06 April 2020 - NW373

Profile picture: Mkhaliphi, Ms HO

Mkhaliphi, Ms HO to ask the Minister of Employment and Labour

Whether the Compensation Fund has fixed errors and glitches of the recently introduced CompEasy payment system which led to the non-payment of beneficiaries and service providers; if not, what is the position in this regard; if so, (a) on what date was the system fixed and (b) what total amount has the Compensation Fund paid to beneficiaries and service providers since the system was fixed?


The Compensation Fund has introduced the new CompEASY System in October 2019 and has progressively introduced new functionality and made improvements on some function based on feedback from users:

  • User Registration was introduced on 1 October 2019
  • Claims Registration was introduced on 14 October for internal users and 18 October 2019 for external users
  • Electronic Medical Claims batch submission and internal medical claims capturing on 1 November 2019
  • External Medical Claims and Pre Authorisation application released on 9 February 2020

Total amount paid since October 2019:

  • to medical service providers on CompEASY is R103 million
  • to medical service providers on SAP ECC R479 million
  • to pensioners and beneficiaries R465 million

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