Question NW1643 to the Minister of Communications
06 July 2015 - NW1643
Mackenzie, Mr C to ask the Minister of Communications
(a) How many queries have been received by the Film and Publication Board (FPB) since it implemented the Call Centre System in July 2014, with a toll-free number for distributors and the broader community to access the FPB, (b) has the call-logging facility enabled sufficient tracking to ensure closure of queries and (c) how many queries have been resolved thus far?
Reply:
a) 3767 is the total number of queries received in July 2014 to March 2015.
b) The process of tracking is manual, a service provider will be appointed to automate the process.
c) 2070 total queries were resolved in July 2014 to March 2015.
NDIVHUHO MUNZHELELE
[ACTING] DIRECTOR GENERAL
DEPARTMENT OF COMMUNICATIONS
DATE:
MS AF MUTHAMBI, MP
MINISTER OF COMMUNICATIONS
DATE: