06 July 2015 - NW1643
Mackenzie, Mr C to ask the Minister of Communications
(a) How many queries have been received by the Film and Publication Board (FPB) since it implemented the Call Centre System in July 2014, with a toll-free number for distributors and the broader community to access the FPB, (b) has the call-logging facility enabled sufficient tracking to ensure closure of queries and (c) how many queries have been resolved thus far?
a) 3767 is the total number of queries received in July 2014 to March 2015.
b) The process of tracking is manual, a service provider will be appointed to automate the process.
c) 2070 total queries were resolved in July 2014 to March 2015.
[ACTING] DIRECTOR GENERAL
DEPARTMENT OF COMMUNICATIONS
MS AF MUTHAMBI, MP
MINISTER OF COMMUNICATIONS