Question NW3155 to the Minister of Home Affairs
18 September 2015 - NW3155
Hoosen, Mr MH to ask the Minister of Home Affairs
With regard to the IT server at the (a) Edenvale Home Affairs office and (b) Kempton Park Home Affairs office, (i) what amount of down-time or server failure has been experienced by each office’s IT server in (aa) 2014 and (bb) since 1 January 2015, (ii) what was the length of time of each down-time and (iii) what was the reason for each down-time?
Reply:
(i) The information for both offices is hereby provided as follows:
(a) Edenvale:
(aa) 2014 - none
(bb) April 2015 – one (1),
June 2015 – seven (7),
July 2015 - eight (8) and
August 2015 two (2).
b) Kempton Park:
(aa) April 2014 - six (06),
(bb) May 2015 - four (4),
June 2015 - three (3),
July 2015 – six (06) and
August 2015 – two (2).
(ii-iii) Details in tabular format attached below:
|
OFFICE |
MONTH |
FREQUENCY OF DOWNTIMES |
Duration of Down Time |
Reason for Down Time |
|
EDENVALE |
APRIL 2015 |
01 |
The whole day |
Photo booth and Front Line Officer (FLO) workstation offline/ power off |
|
JUNE 2015 |
07 |
The whole day |
FLO workstation and photo booth offline |
|
|
JULY 2015 |
08 |
The whole day |
Photo booth offline and Integrated Receipting Engine (IRE) for cash registers faulty |
|
|
AUGUST 2015 |
02 |
The whole day |
Integrated Receipting Engine (IRE) faulty. Photo booth offline and Xerox was faulty |
|
|
KEMPTON PARK |
APRIL 2015 |
06 |
2 Hours |
Server was down due upgrade and generator kick in |
|
MAY 2015 |
04 |
3 Hours |
Problem with Server and generator failed to kick in |
|
|
JUNE 2015 |
03 |
3 Hours |
Problem with server generator failed to kick in |
|
|
JULY 2015 |
06 |
The whole day |
Back Office re-started the server |
|
|
AUGUST 2015 |
02 |
3 Hours |
Problem with server generator failed to kick in |